How do I download the Sonder App?
You can download the Sonder App using one of the links below or by visiting the App Store on your phone and searching for Sonder.
Once downloaded, simply log-in to your existing Sonder account or make a new account by selecting ‘Find my reservation.’
What can I do on the Sonder App?
The Sonder App is an essential tool to make the most of your stay and is critical for enjoying Sonder’s technology-rich guest experience. The app is used to manage every aspect of your Sonder journey, from managing your reservation to updating your check-in time, from opening your Sonder door to connecting with one of our team members within moments through our best-in-class chat experience. You can also find information about your Sonder stay, such as amenities, parking options, luggage storage, and local recommendations. See a complete list of available actions below:
- Complete pre-arrival verification
- Chat with the 24/7 Sonder support team
- Update your Check-in or Check-out time, including viewing and confirming Early Check-in or Late Check-out times
- View luggage storage options
- Review parking options and purchase a parking spot when available and needed
- View wifi details, including network name and password, or connect to your Sonder’s internet with the one-tap Wi-Fi access
- View amenities included in your Sonder
- View your booking information such as your confirmation code(s), check-in and checkout date(s), the Sonder address, your cancellation policy, etc.
- Download a receipt
- Change your stay dates or cancel your stay (note: Sonder and guests who booked on VRBO only, if you booked on another site you will need to manage your stay with them directly)
- Request and schedule a mid-stay clean
- Request a Lyft or Uber to or from the Sonder building
- Add guests to your reservation so they can see your reservation details and manage your stay on their Sonder App
- View and update your Sonder account information such as the phone number or email address, password, credit card, etc.
- Review Sonder House Rules