- Navigate to your Messages on Airbnb:
Select the link within the ‘Thanks for choosing Sonder’ message you received right after booking. A new tab will open in your internet browser. - Enter your confirmation code:
When prompted, enter your confirmation code and select ‘Get started.’ - Verify your phone number:
You will receive a verification code via SMS to the phone number associated with your Airbnb account. Enter the verification code into the Sonder App. - Verify your identity:
You may be asked to upload images or enter the information of all guests’ IDs and personal information to be compliant with local regulations, but most guests will be required to scan an ID and take a few selfies using Persona, a trusted third-party verification provider (for more information, please review the Sonder Biometric Data Privacy Notice).
Begin by selecting the country that issued your ID and the type of ID you’re using. When prompted, allow camera access for the browser you are using. Scan the front and back of your ID or the entirety of your passport portrait page. Once complete, follow the prompts to capture an image of your face - position yourself in the center of the camera and then move your face left and right as instructed by the app. - Be on the lookout for further information and/or your access instructions:
If we need more information, we’ll message you detailing the next steps. As soon as you complete the pre-arrival verification and we have all your necessary information, we will promptly send you a message with detailed stay information about your reservation. Access details will be available on the Sonder App and messaged to you 72 hours before your arrival.
Please note that you must log in to your Sonder account to view your access codes.
Help Center
How do I complete Sonder's pre-arrival verification if I booked through Airbnb?
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