Centro assistenza

How do I complete pre-arrival verification if I booked on Sonder.com?

  1. Navigate to the ‘Action required for your upcoming reservation’ email:
    Select the ‘Complete reservation’ link within the body of the email you received from [email protected]. A new tab will open in your internet browser.

  2. Log in to your Sonder account:
    Select ‘Log in’ at the top of the page. Enter the email address and password associated with the Sonder account you made prior to booking and select ‘Log in.’

  3. Verify your phone number:
    You will receive a verification code via SMS to the phone number connected to your booking. Enter the verification code into the Sonder App.

  4. Verify your identity, if prompted:
    You may be asked to upload images or enter the information of all guests’ IDs and personal information to be compliant with local regulations, but most guests will be required to scan an ID and take a few selfies using Persona, a trusted third-party verification provider (for more information, please review the Sonder Biometric Data Privacy Notice).

    Begin by selecting the country that issued your ID and the type of ID you’re using. When prompted, allow camera access for the browser you are using. Scan the front and back of your ID or the entirety of your passport portrait page. Once complete, follow the prompts to capture an image of your face - position yourself in the center of the camera and then move your face left and right as instructed by the app.

  5. Be on the lookout for further information and/or your access instructions:
    If we need more information, we’ll reach out via email detailing the next steps. As soon as you complete the pre-arrival verification and we have all your necessary information, we will promptly send you an email with detailed stay information about your reservation. Access details will be available on the Sonder App and sent via email 72 hours before your arrival.

    Please note that you must log in to your Sonder account to view your access codes.

È stato utile?

Non è quello che stai cercando? Non esitare a contattarci.