The pre-arrival verification process will take about 5 minutes to complete depending on local regulations and requirements. We recommend you use a mobile device to complete the pre-arrival verification, but you can also utilize a computer if that works best for you. To ensure you receive your access details prior to your arrival on your check-in day, please complete this process as soon as you’ve booked your stay with Sonder.
Select where your booking was made from the below list to view the pre-arrival verification steps:
- Directly on Sonder.com
- Directly with the Sonder Reservations team
- Through Airbnb
- Through a booking site like Booking.com, Expedia, Hotels.com, or Hotwire
- Through another booking source like a corporate or sales agent
Frequently Asked Questions
When's the best time to complete pre-arrival verification?
It’s best to complete the pre-arrival verification process as soon as you’ve booked your stay with Sonder. At the very latest we recommend at least 24 hours in advance and prior to any travel.
Did you know many Sonder properties do not have an onsite front desk or reception? If you arrive without pre-arrival verification complete you will need to execute the process prior to being sent access info that will allow you to unlock the building and your Sonder space. In some instances, we need to review the information you’ve submitted and may contact you about it. It’s easier to address these situations ahead of time, and not when in transit or outside your Sonder.
Who in my travel party needs to complete the pre-arrival verification process?
If you’ve booked directly with Sonder or you booked through a third party but paid Sonder directly for your stay (Booking.com, Plum Guide, or VRBO), the person that paid for the booking will need to complete the pre-arrival verification process.
If you’ve booked with Airbnb, or paid using a third party that leverages virtual credit card payments (Expedia, Hopper Homes, or a travel management company), then the person whose name the booking is under will need to complete the pre-arrival verification process.
Can I complete pre-arrival verification when I arrive at the Sonder?
Most of our Sonders don’t have staffed front desks and rely on self-check-in. If you arrive without completing the pre-arrival verification online, you will need to complete the process in order to receive access details to unlock the building and your Sonder. In some instances, we need to review the information you’ve submitted and may contact you for further information. Since this may take some time, it’s easier to address these situations ahead of time, and not when in transit or outside your Sonder.
If you want more information about why and how pre-arrival verification is completed, see What is pre-arrival verification and how do I complete it?. If you’re having issues with pre-arrival verification, reach out to our 24/7 support team for assistance.
Do you accept temporary or expired IDs?
We require active, permanent government-issued photo IDs during pre-arrival verification. If you are using a temporary ID, reach out to our 24/7 support team for assistance.
How often do I have to complete pre-arrival verification? If I have multiple Sonder bookings, do I have to complete pre-arrival verification for each booking?
While most Sonder locations only require one pre-arrival verification submission, we are required by law to verify every stay in certain locations. Follow the steps highlighted above for each of your bookings - if one submission is sufficient, the system will let you know you’re all set!
I’m having trouble completing pre-arrival verification. Can you help me?
Please visit I need help with the pre-arrival verification for assistance.