Breakfast options will vary depending on your Sonder.
&nbsp;
If you need breakfast included throughout your stay, you can filter for Sonders that have breakfast available on our website or the app.
&nbsp;
Once booked, your breakfast options will be included in your check-in instructions and under the Stays tab on the app. To add breakfast using your Sonder app, follow these steps:&nbsp;
&nbsp;
Step 1. Log in to the Sonder app: If you need assistance accessing the Sonder app, see <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">How do I download the Sonder app?</a>
&nbsp;
Step 2. Navigate to your stay details: Select the Stays tab and then your upcoming stay.
&nbsp;
Step 3. Add breakfast to your stay, when available: Scroll down to &lsquo;The important stuff&rsquo; and select &lsquo;Breakfast.&rsquo; Review the breakfast details and submit payment.&nbsp;
&nbsp;
Please note that breakfast must be booked for the entirety of your stay for all guests.&nbsp;

What breakfast options are available?

We&rsquo;re thrilled to announce our partnership with Marriott, which brings you exciting new login options! Wondering which option to use when accessing your Sonder app or Sonder.com? Don&rsquo;t worry&mdash;we&rsquo;ve got you covered. Simply follow the guidance below based on the booking site you used.
<ul>
<li aria-level="1">If you booked with Sonder, please log in with your Sonder Account credentials.&nbsp;</li>
<ul>
<li aria-level="2">If you booked with Sonder and can&rsquo;t find your reservation when you log in using the above guidance, please use the &lsquo;Find your reservation&rsquo; tool.&nbsp;</li>
</ul>
<li aria-level="1">If you booked with Marriott, please log in with your Marriott Bonvoy credentials.&nbsp;</li>
<li aria-level="1">If you booked with any other site, please use the &lsquo;Find your reservation&rsquo; tool.&nbsp;</li>
</ul>
&nbsp;
<hr />
<h2>FAQs</h2>
Why don&rsquo;t I see my previous bookings in the Sonder App?&nbsp; Visit <a title="" href="https://www.sonder.com/help/check_in_questions/find_reservation?source=direct" target="_blank" rel="noopener">Why can&rsquo;t I see my reservation on the Sonder App?</a> for more information.

Which login method should I use?

Forgot your password? No worries! Follow the steps below to reset your password on Sonder.com or in the Sonder App.
<ol>
<li>Navigate to your Sonder App: If you need assistance accessing the Sonder App, see <a title="" href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct" target="_blank" rel="noopener">How do I download the Sonder App?</a> </li>
<li>Initiate the password reset process: Below the login fields, you'll find a link labeled 'Forgot Password?' Click on this link to begin the password reset process. </li>
<li>Provide your email address: In the provided field, enter the email address associated with your Sonder account. This is where the password reset link will be sent. </li>
<li>Check your email: If your email address is registered in our system, you will receive a password reset link in your inbox. Navigate to your email and look for an email from Sonder with the subject line 'Reset your password.' Inside the email, click on the 'Reset password' button to be redirected to the password reset page. Don't see the email in your inbox? Make sure to check your spam or junk folder in case it ended up there. </li>
<li>Set your new password: Once you're on the password reset page, you'll be prompted to enter a new password. Remember, passwords are case-sensitive and must meet the following criteria:</li>
</ol>
<ul>
<li style="list-style-type: none;">
<ul>
<li>At least 12 characters long</li>
<li>Contains at least 1 uppercase letter</li>
<li>Contains at least 1 lowercase letter</li>
<li>Contains at least 1 digit</li>
<li>Contains at least 1 special character (e.g., !, @, #, $, etc.)</li>
</ul>
</li>
</ul>
After successfully resetting your password, you can use your new credentials to log into your Sonder account. If you encounter any issues or need further assistance, don't hesitate to reach out to our <a title="" href="https://www.sonder.com/contact-info" target="_blank" rel="noopener">24/7 support team</a>.

How do I reset my Sonder account password?

The pre-arrival verification process will take about 5 minutes to complete depending on local regulations and requirements. We recommend you use a mobile device to complete the pre-arrival verification, but you can also utilize a computer if that works best for you. To ensure you receive your access details prior to your arrival on your check-in day, please complete this process as soon as you&rsquo;ve booked your stay with Sonder.&nbsp;
Select where your reservation was made from the below list to view the pre-arrival verification steps:&nbsp;
&nbsp;
Please note that if you received an email or message from <a href="mailto:reservations@sonder.com">reservations@sonder.com</a> stating we have updated our systems as part of our participation in the Marriott Bonvoy program, you should follow <a title="" href="https://www.sonder.com/help/check_in_questions/marriott-checkin?source=direct" target="_self">this flow</a>.&nbsp;
<ol>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/sonder-website-checkin?source=direct" target="_blank" rel="noopener">Directly on Sonder.com</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/reservations-checkin?source=direct" target="_blank" rel="noopener">Directly with the Sonder Reservations team</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/marriott-checkin?source=direct" target="_self">Through Marriott</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/airbnb-checkin?source=direct" target="_blank" rel="noopener">Through Airbnb</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/ota-checkin?source=direct" target="_blank" rel="noopener">Through a booking site like Booking.com, Expedia, Hotels.com, or Hotwire</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/Business-ta-checkin?source=direct" target="_blank" rel="noopener">Through another booking source like a corporate or sales agent&nbsp;</a></li>
</ol>
<hr />
<h2>FAQs</h2>
&nbsp;
When's the best time to complete pre-arrival verification? It&rsquo;s best to complete the pre-arrival verification process as soon as you&rsquo;ve booked your stay with Sonder. At the very latest we recommend at least 24 hours in advance and prior to any travel. If pre-arrival has not been completed prior to arrival, check-in instructions and access codes will be unavailable.
&nbsp;
Can I complete pre-arrival verification when I arrive at the Sonder?&nbsp; Most of our Sonders don&rsquo;t have staffed front desks and rely on self-check-in. If you arrive without completing the pre-arrival verification online, you will need to complete the process in order to receive access details to unlock the building and your Sonder. In some instances, we need to review the information you&rsquo;ve submitted and may contact you for further information. Since this may take some time, it&rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.&nbsp; 
If you want more information about pre-arrival verification, see <a href="https://www.sonder.com/help/check_in_questions/check_in_questions?source=direct">What's Sonder&rsquo;s pre-arrival verification process?</a> If you&rsquo;re having issues with pre-arrival verification, reach out to our <a href="https://www.sonder.com/contact-info">24/7 support team</a> for assistance.&nbsp;&nbsp;
&nbsp;
Do you accept temporary or expired IDs?&nbsp; We require active, permanent government-issued photo IDs during pre-arrival verification. If you are using a temporary ID, reach out to our <a href="https://www.sonder.com/contact-info">24/7 support team</a> for assistance.
&nbsp;
How often do I have to complete pre-arrival verification?&nbsp; If I have multiple Sonder reservations, do I have to complete pre-arrival verification for each reservation?&nbsp; While most Sonder locations only require one pre-arrival verification submission, we are required by law to verify every stay in certain locations. Follow the steps highlighted above for each of your reservations - if one submission is sufficient, the system will let you know you&rsquo;re all set!&nbsp;
&nbsp;
I&rsquo;m having trouble completing pre-arrival verification. Can you help me?&nbsp; Please visit<a href="https://www.sonder.com/help/check_in_questions/pav_help?source=direct"> I need help with the pre-arrival verification</a> for assistance.&nbsp;

How do I complete Sonder's pre-arrival verification?

About Sonder by Marriott Bonvoy

Après avoir terminé votre réservation, vous recevrez un reçu&rsquo;à votre e-mail de confirmation de réservation. Après avoir effectué le paiement des services supplémentaires, vous&rsquo;un reçu pour ces frais par e-mail.
&nbsp;
Vous pouvez trouver votre reçu le plus récent dans l'application Sonder. Pour ce faire, suivez ces étapes :
<ol>
<li>Ouvrez l'application Sonder</li>
<li>Accédez à l'onglet Séjours</li>
<li>Sélectionnez le Séjour correspondant au reçu dont vous avez besoin</li>
<li>Faites défiler vers le bas à &ldquo;Les choses importantes&rdquo; section et appuyez sur &ldquo;Votre réservation&rdquo;</li>
<li>Les détails de votre séjour se chargeront. Appuyez sur &ldquo;Télécharger le reçu&rdquo; pour télécharger une copie du dernier reçu de la réservation&rsquo;.</li>
</ol>
&nbsp;
sur d'autres sites
Veuillez noter que si vous n'avez pas effectué votre paiement de réservation directement avec Sonder, veuillez contacter le site de réservation que vous avez utilisé pour recevoir une copie de votre reçu.

Comment demander un reçu ?

<h3>How do I set up chat notifications?</h3>
iOS Users:
<ol>
<li>Navigate to the Settings app.</li>
<li>Select 'Notifications.'</li>
<li>Scroll down to and select 'Sonder.'</li>
<li>Toggle&nbsp; 'Allow Notifications.'</li>
<li>Select how you'd prefer to be alerted of new chat notifications (e.g. toggle 'Sounds' if you'd like to hear a tone when a new chat is sent to you).</li>
</ol>
For more info, <a title="" href="https://support.apple.com/en-ca/guide/iphone/iph7c3d96bab/17.0/ios/17.0" target="_blank" rel="noopener">click here</a>.&nbsp;
<h3 style="color: #073937;">&nbsp;</h3>
Android Users:
<ol>
<li>Navigate to the Settings app.</li>
<li>Select 'Notifications.'&nbsp;</li>
<li>Select 'App.'</li>
<li>In the dropdown menu, select 'All apps.'</li>
<li>Select 'Sonder.'</li>
<li>Toggle 'Allow notifications.'</li>
</ol>
For more info, <a title="" href="https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cturn-notifications-on-or-off-for-certain-apps" target="_blank" rel="noopener">click here</a>.&nbsp;
<hr />
<h3>How do I update my notification preferences?&nbsp;</h3>
<ol>
<li>Navigate to <a href="https://www.sonder.com/accounts/edit" target="_blank" rel="noopener">sonder.com/accounts/edit.</a></li>
<li>Scroll down to Notification Preferences.&nbsp;</li>
<li>Select which notifications you'd like to receive and how you'd like to receive them.</li>
</ol>

How do I change my notification settings?

Sonder accepts the following payment methods:
<ul>
<li style="font-weight: 300;" aria-level="1">Visa</li>
<li style="font-weight: 300;" aria-level="1">Mastercard</li>
<li style="font-weight: 300;" aria-level="1">American Express (Amex)</li>
<li style="font-weight: 300;" aria-level="1">Discover</li>
<li style="font-weight: 300;" aria-level="1">Diners Club*</li>
<li style="font-weight: 300;" aria-level="1">Apple Pay</li>
<li style="font-weight: 300;" aria-level="1">Google Pay</li>
<li style="font-weight: 300;" aria-level="1">Sonder Credits</li>
<li style="font-weight: 300;" aria-level="1">Marriott Bonvoy points</li>
<li style="font-weight: 300;" aria-level="1">Marriott Bonvoy gift cards</li>
<li style="font-weight: 300;" aria-level="1">Direct Bill*</li>
<li style="font-weight: 300;" aria-level="1">Prepaid cards not issued by a US bank or financial institution</li>
</ul>
*Only available when you reserve with Marriott.
<hr />
<h2>FAQs</h2>
&nbsp;
What payment methods does Sonder not accept?&nbsp;
<ul>
<li aria-level="1">Any form of prepaid card issued by a US bank or financial institution (e.g. Klarna one-time cards)</li>
<li aria-level="1">Cash</li>
<li aria-level="1">Any other methods not listed above (e.g. Venmo, Cashapp, bank transfers)</li>
</ul>
&nbsp;
Can I change the method of payment after booking? If you booked a Sonder but haven&rsquo;t yet paid for your reservation, you can change the method of payment on Marriott.com (see steps <a href="https://help.marriott.com/s/article/Article-22037#:~:text=How%20do%20I%20use%20an%20alternative%20card%20on%20an%20existing%20Reservation%20online%3F">here</a>) or the site you booked with. Once you&rsquo;ve paid for your reservation, you won&rsquo;t be able to change the method of payment used. However, you can cancel and rebook your Sonder stay using an alternate method of payment if you&rsquo;re within your cancellation policy. 
&nbsp;
I am using an accepted form of payment listed above, but the charge keeps getting declined. What's going wrong?&nbsp; Follow these troubleshooting steps:&nbsp;
<ol>
<li aria-level="1">Double-check that you&rsquo;re entering your card details correctly.&nbsp;</li>
<li aria-level="1">Ensure you have adequate funds in your account.&nbsp;</li>
<li aria-level="1">Try a different card or a different payment option (e.g. instead of using a debit card, try Apple or Google Pay).</li>
<li aria-level="1">If you&rsquo;re still having trouble, contact your bank for assistance.&nbsp;</li>
</ol>
&nbsp;
Does Sonder charge an exchange rate? When traveling to a country outside of your residency, you&rsquo;ll be subject to any and all exchange rates applied by your banking institution.&nbsp;
&nbsp;
How do I redeem Marriott Bonvoy points for my Sonder stay?&nbsp; Click <a href="https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct">here</a> to learn more about our partnership with Marriott.

What forms of payment does Sonder accept?

<ol>
<li style="font-weight: 300;" aria-level="1">Complete pre-arrival verification: It's best to complete the pre-arrival verification process as soon as you've booked your stay with Sonder. At the very latest, we recommend at least 24 hours in advance and prior to any travel. Pre-arrival verification only takes about 5 minutes to complete, depending on local regulations and requirement,s and can be started <a title="" href="http://sonder.com/prearrival" target="_blank" rel="noopener">here</a>. See <a title="" href="https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct" target="_blank" rel="noopener">How do I complete Sonder's pre-arrival verification?</a> for more information. </li>
<li style="font-weight: 300;" aria-level="1">Be on the lookout for further information and/or your access instructions: If we need more information, we&rsquo;ll reach out via email detailing the next steps. Once we have all your necessary information, we will promptly email you with detailed stay information. If you&rsquo;ve booked multiple rooms, keep an eye out for access instructions for each of your bookings. Please note that access codes will become available on the Sonder app and provided via email 24 hours before your arrival. For security purposes, you must log in or select &lsquo;Find your reservation&rsquo; to view your access codes. </li>
<li style="font-weight: 300;" aria-level="1">Download the Sonder app: If you haven&rsquo;t already, we highly recommend that you download the Sonder app which is an essential tool to make the most of your stay and is critical for enjoying Sonder&rsquo;s technology-rich guest experience! See <a title="" href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct" target="_blank" rel="noopener">How and why should I download the Sonder app?</a> for more information. </li>
<li style="font-weight: 300;" aria-level="1">Prepare for your Sonder stay: Since check-in is often contactless, ensure you have the necessary access information handy. Before you arrive, you can also let us know about any <a href="https://www.sonder.com/help/during_stay_questions/special_occasion?source=direct">special occasions </a>and&nbsp;request special items like a <a href="https://www.sonder.com/help/during_stay_questions/pack_and_play?source=direct">pack &lsquo;n play</a> or <a href="https://www.sonder.com/help/during_stay_questions/noise_machine?source=direct">noise machine</a>. </li>
<li style="font-weight: 300;" aria-level="1">Arrive at your Sonder: Referencing the access information on your Sonder app or email, head to the provided address at your designated check-in time. If provided, use your access codes to enter the building and Sonder space. If you're instructed to visit the front desk upon arrival, head there. If you need luggage storage, see <a title="" href="https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct" target="_blank" rel="noopener">Need a place to store your bags?</a> for more information. </li>
<li style="font-weight: 300;" aria-level="1">Enjoy your Sonder stay: If we can do anything to make your Sonder stay more comfortable, please don&rsquo;t hesitate to reach out to our <a title="" href="https://www.sonder.com/contact-info" target="_blank" rel="noopener">24/7 support team</a> for assistance.&nbsp;</li>
</ol>
&nbsp;
<hr />
<h2>FAQs</h2>
Can I complete pre-arrival verification when I arrive at the Sonder?&nbsp; Most of our Sonders don&rsquo;t have staffed front desks and rely on self-check-in. If you arrive without completing the pre-arrival verification online, you will need to complete the process in order to receive access details to unlock the building and your Sonder. In some instances, we need to review the information you&rsquo;ve submitted and may contact you for further information. Since this may take some time, it&rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.&nbsp; 
If you want more information about pre-arrival verification, see <a title="" href="https://www.sonder.com/help/check_in_questions/check_in_questions?source=direct" target="_blank" rel="noopener">What's Sonder&rsquo;s pre-arrival verification process?</a> If you&rsquo;re having issues with pre-arrival verification, reach out to our <a title="" href="https://www.sonder.com/contact-info" target="_blank" rel="noopener">24/7 support team</a> for assistance.&nbsp;&nbsp;

How do I prepare for a Sonder stay?

Looking to change the email address or phone number connected to your Sonder account? No problem! Follow the steps below to update your email or phone number in the Sonder spp.
<ol>
<li>Log in to the Sonder app: If you need assistance accessing the Sonder app, see <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct" target="_blank" rel="noopener">How do I download the Sonder app?</a> </li>
<li>Navigate to your settings: Select the Profile tab (the rightmost tab on the bottom toolbar) and then &lsquo;Settings.&rsquo; </li>
<li>Update your outdated email address or phone number: Select your existing email address or phone number, and type your new email address or phone number. Select &lsquo;Next.&rsquo; </li>
<li>Verify your new email address or phone number: Email address: Locate the verification email in your old email address inbox and select &lsquo;Confirm email.' Phone number: You will receive a verification code via SMS to the new phone number. Copy and paste the verification code into the Sonder app to confirm your new phone number. </li>
<li>Confirm your new email address or phone number: On your app, select the back arrow in the top-left corner to view your updated email address or phone number.&nbsp;</li>
</ol>
<hr />
<h2>FAQs</h2>
Why can&rsquo;t I update my account details in the Sonder app?
<ul>
<li style="font-weight: 300;" aria-level="1">If you logged in using your Marriott Bonvoy account, you&rsquo;ll see a banner at the top of the Profile tab asking you to visit the Marriott website. Use your Marriott Bonvoy app or head to Marriott.com to update your account.&nbsp;</li>
<li style="font-weight: 300;" aria-level="1">If you booked with Airbnb, you won&rsquo;t have a Sonder account connected to your booking, but you can update your phone number connected to your booking.&nbsp;</li>
</ul>
 What if I don't have access to my current email address or phone number? Reach out to our <a href="https://www.sonder.com/contact-info" target="_blank" rel="noopener"> 24/7 support team </a> so we can securely update this information for you.&nbsp; 
Can I also update my birthday or name if I made an error when creating my Sonder account?&nbsp; You can! Follow steps 1-3 in the above section. Once in &lsquo;Settings&rsquo; on your Sonder app, select the detail that needs updating and type in the correct information. Confirm the detail was updated by selecting the back arrow in the top-left corner. 
&nbsp;
Why aren&rsquo;t I receiving emails from Sonder about my upcoming stay?&nbsp; Verify the email address connected to your Sonder account is up-to-date by following steps 1-2 in the above section. If the email address is correct, reach out to our <a href="https://www.sonder.com/contact-info">24/7 support team</a> for assistance. If you need to update your email address, follow these steps:&nbsp;
<ul>
<li style="font-weight: 300;" aria-level="1">If you&rsquo;re logged into your Sonder account, follow steps 3-5 above.&nbsp;</li>
<li style="font-weight: 300;" aria-level="1">If you&rsquo;re logged into your Marriott Bonvoy account, head to your Marriott Bonvoy app or Marriott.com to update your email address.</li>
<li style="font-weight: 300;" aria-level="1">If you booked with Airbnb, check your Airbnb messenger for all important stay information.</li>
</ul>
&nbsp;
Why aren&rsquo;t I receiving the SMS verification codes from Sonder?&nbsp; Make sure the phone number connected to your Sonder account is a cell phone which can receive SMS messages. You can check which phone number is connected to your Sonder account by following steps 1-2 in the above section. If the phone number is correct, reach out to our <a href="https://www.sonder.com/contact-info">24/7 support team</a> for assistance. If you need to update your phone number, follow these steps:&nbsp;
<ul>
<li style="font-weight: 300;" aria-level="1">If you&rsquo;re logged into your Sonder account or booked with Airbnb, follow steps 3-5 above.&nbsp;</li>
<li style="font-weight: 300;" aria-level="1">If you&rsquo;re logged into your Marriott Bonvoy account, head to your Marriott Bonvoy app or Marriott.com to update your phone number</li>
</ul>

How do I update my contact information?

If another guest in your party is arriving before you and needs access to your Sonder, here&rsquo;s what to do:
<ol>
<li style="font-weight: 300;" aria-level="1">Ensure your pre-arrival verification is complete. For more information, see <a title="" href="https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct" target="_blank" rel="noopener">How do I complete Sonder's pre-arrival verification?</a></li>
<li style="font-weight: 300;" aria-level="1">Check your check-in instructions email to see if you&rsquo;re asked to click through to see your access codes or if you&rsquo;re directed to stop by the front desk upon arrival.</li>
<li style="font-weight: 300;" aria-level="1">Once you know, follow the instructions in the relevant section below to ensure your party can easily access your Sonder.</li>
</ol>
<hr />
<h2>Self-Check-In via Access Codes</h2>
For another guest to access your Sonder, you must personally share the access instructions with them. You can download your access instructions 24 hours before your check-in time by following these steps:
<ol>
<li style="font-weight: 300;" aria-level="1">Click the &lsquo;View access details&rsquo; button in the access details email you received. You will be redirected to Sonder.com.</li>
<li style="font-weight: 300;" aria-level="1">Select &lsquo;Find your reservation.&rsquo;</li>
<li style="font-weight: 300;" aria-level="1">Enter your confirmation code, check-in date, and your full name.&nbsp;</li>
<li style="font-weight: 300;" aria-level="1">On the access details page, view the access details and click the &lsquo;Save as image&rsquo; button to save the image.</li>
<li style="font-weight: 300;" aria-level="1">Share the saved image via text or email with other members of your party.&nbsp;</li>
</ol>
<hr />
<h2>In-Person Check-In via Front Desk</h2>
If your check-in instructions email directs you to the front desk upon arrival to gain access to the room, it is essential that the name of any additional guest in your party needing access to your Sonder space prior to your arrival have been added to the reservation. If you did not add the guest during the booking process, please reach out to our <a href="https://www.sonder.com/contact-info">24/7 support team</a>. We&rsquo;re more than happy to add another guest to your reservation.
&nbsp;
Please note that only the individuals listed on the reservation will be granted access to the Sonder space.&nbsp;

How can I share my stay details with another guest in my party?

We're excited to welcome you to Denver for your upcoming Sonder stay! We&rsquo;ve recently updated our systems as part of our <a title="" href="https://help.marriott.com/s/article/Article-37121" target="_blank" rel="noopener">participation in the Marriott Bonvoy program</a>. While this will not impact your reservation, there will be some changes to your pre-arrival experience:
<ul>
<li aria-level="1">You can access your reservation using <a title="" href="http://sonder.com/prearrival" target="_blank" rel="noopener">this link</a>, or by logging out and then selecting &lsquo;Find your reservation&rsquo; in the Sonder app. Your reservation will no longer be visible in the Sonder app or website if you log in with your Sonder account.&nbsp;</li>
<li aria-level="1">If you haven&rsquo;t already done so, please complete pre-arrival verification <a title="" href="http://sonder.com/prearrival" target="_blank" rel="noopener">here</a>. Remember, you must complete <a title="" href="https://www.sonder.com/help/check_in_questions/check_in_questions?source=direct" target="_blank" rel="noopener">pre-arrival verification</a> to receive your access codes.</li>
<li aria-level="1">If you previously added a guest to your reservation, they will no longer be able to view it in the Sonder app. Please save your access details and share with your guest so they can access your Sonder space.&nbsp;</li>
</ul>
Thank you for your support during this exciting transition! We appreciate your patience and understanding during this time. Please feel free to <a title="" href="https://www.sonder.com/contact-info" target="_blank" rel="noopener">contact us</a> or message us via the Sonder app any time if you have questions.&nbsp;
<hr />
<h2>FAQs</h2>
Which reservations are impacted by the changes?&nbsp; Reservations booked in Denver properties on or prior to April 15, 2025, with a check-in date starting from April 16, 2025, will not appear in the Sonder app when you log in with your Sonder account info. However, your reservation remains confirmed in our system!
&nbsp;
Why can&rsquo;t I see my current or upcoming stay on my Sonder account?&nbsp; Changes to our systems are impacting the visibility of your reservation when logged in with your Sonder account. Don&rsquo;t worry, your reservation is still in place! Head to <a title="" href="http://sonder.com/checkin" target="_blank" rel="noopener">sonder.com/checkin</a>, fill in your reservation information, and click 'Continue.'
&nbsp;
When I use &lsquo;Find your reservation&rsquo; in the Sonder app, I receive the error message &lsquo;Reservation not found.&rsquo; What should I do? After selecting &lsquo;Find you reservation,&rsquo; you will be prompted to input your confirmation code, check-in date, and first and last name on reservation. Please note that the first and last name fields are only fillable with latin alphabet characters. If you have characters in your name such as &ntilde; or ł, you&rsquo;ll need to input the corresponding latin equivalent. Additionally, no extra symbols, such as hyphens or apostrophes can be added here; they should be removed from your name.&nbsp;
&nbsp;
Why is my link for pre-arrival verification not working? Please visit <a title="" href="http://sonder.com/prearrival" target="_blank" rel="noopener">sonder.com/prearrival</a> to complete your Pre-Arrival Verification.
&nbsp;
It is 72 hours before arrival, why haven&rsquo;t I received my access codes? As part of our system transition, you will now receive your access codes 24 hours prior to check-in. An email will be sent when they are available and you can view your codes in the Sonder app.
&nbsp;
How can I modify my reservation?&nbsp;
<ul>
<li style="font-weight: 300;" aria-level="1">If you booked directly with Sonder you must contact our <a title="" href="https://www.sonder.com/contact-info" target="_blank" rel="noopener">24/7 support team</a> for assistance.&nbsp;</li>
<li style="font-weight: 300;" aria-level="1">If you booked through an online travel site, you must contact the platform directly to modify your reservation.&nbsp;</li>
</ul>
&nbsp;
Where can I find my confirmation number for my booking?&nbsp; Your confirmation number can be found in your confirmation email from Sonder or your booking site.
&nbsp;
How can I contact Sonder for inquiries or assistance? For the best experience, contact our 24/7 team via chat in the Sonder app. You may also <a title="" href="https://www.sonder.com/contact-info" target="_blank" rel="noopener">call, text, or email</a>.&nbsp;
&nbsp;
How do I check in?&nbsp; You must first complete online Pre-Arrival Verification at <a title="" href="http://sonder.com/prearrival" target="_blank" rel="noopener">sonder.com/prearrival</a>. Once you are within 24 hours of check-in, you will receive an email directing you to your room number and access codes. On your day and time of arrival, you can then proceed directly to your Sonder space without needing to pass by a front desk!
&nbsp;
How do I find out more about the Sonder and Marriott Bonvoy partnership? You can learn about the Sonder and Marriott partnership, including all the benefits you receive as a Marriott Bonvoy guest, here: <a title="" href="https://help.marriott.com/s/article/Article-37121" target="_blank" rel="noopener">About Sonder by Marriott Bonvoy?</a>&nbsp;
&nbsp;
Where can I find information about Sonder amenities and services? For information on your Sonder&rsquo;s specific amenities and services, please log into the Sonder app and view details for your stay.

Sonder by Marriott Bonvoy - changes for guests staying at Sonder Properties in Denver from April 16, 2025

All Sonders are fully stocked to ensure you have the comforts of home during your stay. We also offer essential spaces in many of our Sonder buildings which can be used to stock up on commonly used items such as coffee, cream and sugar, dishwasher and laundry pods, earplugs, toilet paper, and garbage bags. Refer to the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App </a>or log onto the <a href="https://www.sonder.com/profile">My Stays</a> page of our website to locate the essential space, where available.&nbsp;
&nbsp;
If you run out of any included items during your stay, we&rsquo;re happy to make a one-time courtesy delivery. If you&rsquo;d like to request a replenishment, chat with us on the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App</a> or contact our <a href="https://www.sonder.com/contact-info">24/7 support team</a>. Alternatively, refer to the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App </a>or log onto the <a href="https://www.sonder.com/profile">My Stays</a> page of our website to find nearby stores and delivery services.
<hr />
<h3>Frequently Asked Questions</h3>
Can I request additional beds if I want extra guests to stay?
While we don&rsquo;t offer extra beds or air mattresses, many Sonder spaces include sleeper sofas to accommodate additional guests. To find the right fit, use the search filters to specify the number of beds or bedrooms you need. The maximum occupancy for each Sonder, including the sleeper sofas, is clearly listed to help you plan your stay.
&nbsp;
How can I request a nonstandard item?&nbsp;
If you have a special item or service request such as a pack &lsquo;n play, use the below link to request the item be delivered to your Sonder:
<ul>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/pack_and_play?source=direct">Pack &lsquo;n play</a></li>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/noise_machine?source=direct">Noise machine</a></li>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/pillows_request?source=direct">Extra pillows</a></li>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/special_occasion?source=direct">Special occasion request</a></li>
</ul>
&nbsp;
How can I make special requests due to allergies or health concerns?&nbsp;
If you have any specific requests due to allergies or health concerns (e.g. a feather-free room), chat with us on the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App</a> or contact our <a href="https://www.sonder.com/contact-info">24/7 support team</a> so we can ensure you&rsquo;re comfortable during your stay with us.&nbsp;

How do I request extra items?

Have a duplicate Sonder Account? No longer traveling and want to delete your Sonder Account? No problem! Follow the steps below to delete a Sonder Account in the Sonder App.
&nbsp;
Please note this action is irreversible.
&nbsp;
<ol>
<li style="font-weight: 300;" aria-level="1">Log in to the Sonder App: If you need assistance accessing the Sonder App, see <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">How do I download the Sonder App? </a></li>
<li style="font-weight: 300;" aria-level="1">Navigate to your settings: Select the Profile tab (the rightmost tab on the bottom toolbar) and then &lsquo;Settings.&rsquo; </li>
<li style="font-weight: 300;" aria-level="1">Initiate the deletion: Scroll down to and select 'Request account deletion,&rsquo; then select the specific reason for the request. </li>
<li style="font-weight: 300;" aria-level="1">Agree to the terms &amp; conditions: Review the terms and conditions carefully, then select 'Yes, delete my account' to complete the process. </li>
</ol>
Having trouble? If you&rsquo;re unable to access your Sonder App or are having trouble with the above steps, you can email privacy@sonder.com to request your Sonder Account be deleted. In the email please include your full name, date of birth, and email address associated with your Sonder Account.
&nbsp;
<hr />
<h2>Frequently Asked Questions</h2>
&nbsp;
Why don&rsquo;t I see the option to delete my account?&nbsp; The 'Request account deletion' button only displays if there are no upcoming or active reservations on the account.&nbsp;
&nbsp;
How long will it take for my Sonder Account to be deleted?&nbsp; Once a request has been submitted through the app, the data associated with your account won't be deleted until at least 30 days after your most recent reservation. This is to ensure that any fraud or post-reservation issues can be resolved with accurate guest information.
&nbsp;
What data will be removed when I delete my Sonder Account?&nbsp; The data associated with your account includes reservation history, personal information, and payment information.&nbsp;

How can I delete a Sonder Account?

If you&rsquo;ve completed pre-arrival verification, and it&rsquo;s within 24 hours of your arrival, you should have access instructions in your email inbox and Sonder app. If your access codes aren&rsquo;t available and there is a notice on your instructions stating &lsquo;To view your access details, please update your payment,&rsquo; there is an issue with the card you provided. To receive access instructions, follow the guidance below based on the booking site you used:&nbsp;
&nbsp;
<ul>
<li style="font-weight: 300;" aria-level="1">If you booked directly with Sonder or Marriott, follow the steps outlined in <a href="https://help.marriott.com/s/article/Article-22037#:~:text=How%20do%20I%20use%20an%20alternative%20card%20on%20an%20existing%20Reservation%20online%3F">How Do I Update My Credit Card Information?</a> to update the card on file.</li>
<li style="font-weight: 300;" aria-level="1">If you booked through Airbnb, follow the steps outlined in <a href="https://www.airbnb.com/help/article/2512">Something went wrong with your payment - Airbnb Help Center</a> to update the card on file.</li>
<li style="font-weight: 300;" aria-level="1">If you booked through Booking.com, follow the steps outlined in <a href="https://help.business.booking.com/hc/en-us/articles/360043308972-How-can-I-add-or-remove-a-credit-card#:~:text=You%20can%20add%20a%20personal,you'd%20like%20to%20delete">How can I add or remove a credit card?</a> to update your payment method.</li>
<li style="font-weight: 300;" aria-level="1">If you booked through another online booking site like Expedia, VRBO, or Hotwire, please contact them directly for assistance updating the card on file.&nbsp;</li>
<li style="font-weight: 300;" aria-level="1">If you booked with a Sonder sales representative, please contact them directly for assistance updating the card on file.&nbsp;</li>
</ul>
<hr />
<h2>FAQs</h2>
Can I change the method of payment after booking? If you booked using a pay-later option, you can change the method of payment on Marriott.com (see steps <a href="https://help.marriott.com/s/article/Article-22037#:~:text=How%20do%20I%20use%20an%20alternative%20card%20on%20an%20existing%20Reservation%20online%3F">here</a>) or the site you booked with. Once you&rsquo;ve paid for your reservation, you won&rsquo;t be able to change the method of payment used. However, you can cancel and rebook your Sonder stay using an alternate method of payment if you&rsquo;re within your cancellation policy.&nbsp;
&nbsp;
I updated the payment details on an online booking site, but I still don&rsquo;t see my access codes. What should I do?&nbsp; If you&rsquo;re still having trouble, please contact our <a href="https://www.sonder.com/contact-info">24/7 support team</a> for assistance. We&rsquo;re more than happy to help!&nbsp;

Why haven’t I received access details?

Vous pouvez facilement réserver un Sonder sur la page principale de notre site Web, ou %{mahalo_link}. Vous pouvez naviguer par dates et villes spécifiques, puis ajouter des filtres tels que le quartier, le prix et le parking.
&nbsp;
Besoin d'aide pour trouver votre espace idéal ? Appelez notre équipe de réservation au <a title="" href="/contact-info" target="_self">en cliquant ici</a> et en sélectionnant le numéro de téléphone de votre pays ou envoyez-nous un e-mail à <a title="" href="mailto:inquiries@sonder.com" target="_blank" rel="noopener">investigations@sonder.com</a>. Pour les séjours de 90 nuits et plus, veuillez envoyer un e-mail à notre équipe commerciale au <a href="mailto:sales@sonder.com">sales@sonder.com</a>.

Comment réserver un Sonder?

Le processus de vérification avant l'arrivée de Sonder&rsquo;est en ligne et complété automatiquement afin de faciliter un accès sans stress et sans contact à votre espace réservé. Dans le cadre de ce processus, nous collectons des informations de base sur vous-même, vérifions votre adresse e-mail et votre numéro de téléphone, une carte de crédit pour couvrir les frais accessoires et, si nécessaire, demandons une pièce d'identité avec photo émise par le gouvernement et des images de votre visage.
&nbsp;
Selon l'endroit où vous séjournez chez nous, le type d'informations que nous demandons peut différer en raison des exigences réglementaires locales - assurez-vous de respecter toutes les communications que nous vous envoyons concernant la vérification avant l'arrivée.

Quel est le processus de vérification avant l'arrivée de Sonder ?

Sonder vérifiera les informations que vous fournissez dans notre processus de vérification avant l'arrivée pour s'assurer que personne d'autre que vous n'utilise vos informations personnelles, afin de prévenir les utilisations frauduleuses de votre identité, d'assurer votre sécurité et celle de nos invités, et de se conformer aux exigences réglementaires dans les endroits où nous opérons.&nbsp;
&nbsp;
Pour votre numéro de téléphone et votre adresse e-mail, nous&rsquo;enverrons des codes de vérification pour nous assurer que nous avons vos coordonnées personnelles dans nos dossiers. Si l'&rsquo;vous demande de fournir des images d'une pièce d'identité avec photo émise par le gouvernement et de votre visage, notre fournisseur de vérification tiers extraira les données biométriques et comparera les deux images pour garantir que la photo d'identité correspond au selfie. Sonder ou notre fournisseur de services tiers ne stocke pas vos données biométriques une fois l'identité vérifiée. Pour plus d'informations, veuillez consulter notre <a class="ProsemirrorEditor-link" href="https://www.sonder.com/en-ca/biometrics-policy">Avis de confidentialité des données biométriques</a>.

Comment Sonder vérifiera-t-il mon identité ?

Sonder gère et conserve vos informations conformément à notre <a class="ProsemirrorEditor-link" href="https://www.sonder.com/privacy-policy">Politique de confidentialité</a> et utilise le cryptage sécurisé de la couche socket pour la sécurité. Si vous souhaitez que nous supprimions vos informations d'utilisateur, veuillez soumettre une demande à <a class="ProsemirrorEditor-link" href="mailto:privacy@sonder.com">privacy@sonder.com</a>. Veuillez noter, cependant, qu'il peut y avoir des circonstances où nous sommes tenus de conserver tout ou partie de ces informations pour nous conformer aux exigences réglementaires locales.
&nbsp;
Si vous devez soumettre des photos de votre visage ID &amp; , Sonder utilise des fournisseurs de services tiers de confiance pour les collecter et les traiter. Sonder ne reçoit ni ne stocke aucune donnée biométrique.&nbsp;De plus, nos partenaires ne les partageront avec personne d'autre ou ne les utiliseront pour aucune autre raison et ne les conserveront que le temps nécessaire.&nbsp; Pour plus d'informations, veuillez consulter notre <a class="ProsemirrorEditor-link" href="https://www.sonder.com/en-ca/biometrics-policy">Avis de confidentialité des données biométriques</a>.

Comment Sonder stockera-t-il et protégera-t-il mes informations personnelles ?

Oui, dans la plupart des cas, vous devrez effectuer le processus de vérification avant l'arrivée, que vous ayez ou non réservé par l'intermédiaire d'un tiers. Vous recevrez des communications par e-mail de Sonder spécifiques au tiers par lequel vous avez réservé, assurez-vous de lire et de suivre les instructions spécifiques à votre réservation.&nbsp;

Dois-je effectuer le processus de vérification avant l'arrivée si j'ai réservé par l'intermédiaire d'un tiers ?

Une fois vos informations personnelles vérifiées, vous recevrez les instructions pour accéder à votre Sonder dans les 72 heures suivant votre heure d'enregistrement (notre norme est 16 heures, heure locale).&nbsp;
&nbsp;
Si vous terminez votre processus de vérification avant l'arrivée dans les 72 heures suivant votre date d'enregistrement, nous devrons peut-être examiner vos informations avant d'envoyer les informations d'accès. Nous apprécions votre patience dans ces cas-là et soyez assurés que nous Donnez la priorité à l’examen de vos informations à mesure que vous vous rapprochez de votre arrivée prévue.

Une fois que j'ai terminé le processus de vérification avant l'arrivée, quand recevrai-je les instructions d'accès à mon Sonder ?

Pour les séjours jusqu'à 30 nuits, aucun dépôt de garantie ne vous sera facturé, mais nous avons besoin d'une carte de crédit au dossier
en cas de frais accessoires. 
Pour les séjours de plus de 30 nuits, nous pouvons facturer un acompte en fonction de l'endroit où vous séjournez. Suite à votre
séjour, si l'espace est endommagé ou si les règles de la maison sont enfreintes, nous pouvons facturer des frais sur la carte enregistrée.

Y a-t-il un dépôt de garantie?

Prolongez facilement votre séjour via l' %{mahalo_link} ou sur la page %{profile_link} de notre site web en sélectionnant
«Gérer la réservation».


Comment prolonger ma réservation?

Contactez notre équipe des services à la clientèle. Vous pouvez nous contacter via la page %{profile_link} de votre compte ou
via l' %{mahalo_link}


Mon reçu est incorrect. Comment puis-je le réparer ?

Nous nous engageons à offrir nos meilleurs tarifs ici sur Sonder.com, bien que la réduction exacte soit sujette à changement. Lorsque vous créez un compte, vous bénéficiez de la réduction de nos membres.
Réserver directement avec Sonder vous aide à profiter au maximum de votre séjour! La création d'un compte est rapide, facile et gratuite et peut être effectuée avant ou pendant la réservation. Créer un compte et réserver directement vous permet d'économiser de l'argent et de bénéficier de réductions sur les prix des membres! 
Nous nous engageons à offrir nos meilleurs tarifs ici sur Sonder.com, bien que la réduction exacte soit sujette à changement.

Qu'est-ce que la tarification des membres?

La création d'un compte vous permet de gérer de nombreux aspects de votre séjour, tels que la demande d'équipements supplémentaires ou d'une
arrivée anticipée, le changement de dates, prolonger votre séjour ou de l'annuler. 

Créer un compte et réserver directement sur Sonder.com vous permet d'économiser de l'argent puisque vous bénéficiez de tarifs réduits pour les membres.
 Vous pouvez créer un compte à tout moment - c'est rapide, facile et gratuit. 

Nous nous engageons à offrir nos meilleurs tarifs ici sur Sonder.com, bien que la réduction exacte soit sujette à changement.

Pourquoi dois-je créer un compte pour effectuer une réservation?

En de rares occasions, nous pouvons ne pas être en mesure de poursuivre un séjour si un client ne réussit pas nos contrôles de vérification, ou si nous avons des raisons de croire que nos <a title="" href="https://www.sonder.com/en-gb/house-rules" target="_blank" rel="noopener">Règles de la maison</a> peuvent être enfreintes. La sûreté et la sécurité de nos clients, employés, voisins et partenaires sont notre priorité absolue, c'est pourquoi nous adoptons une approche prudente et sécurisée pour les réservations que nous acceptons. Nous nous excusons pour tout inconvénient que cela cause.
&nbsp;
Nous travaillons constamment à l'optimisation de nos processus de sûreté et de sécurité. Pour protéger l'intégrité de ces processus, nous ne&rsquo;pas partager les détails de notre politique d'évaluation des risques, ce qui peut entraîner l'annulation d'une réservation particulière. Soyez assuré que ces décisions sont prises à l'aide des informations fournies lors du processus de réservation, conformément à toutes les exigences réglementaires locales pertinentes, et qu'elles ne sont pas prises sur la base de caractéristiques protégées telles que le sexe, la race ou la religion. De nombreux comportements de réservation sont analysés, y compris la durée du séjour et si le client réserve localement, entre autres facteurs, pour prendre des décisions concernant les risques éventuels associés à un séjour donné.&nbsp;

Pourquoi ma réservation a-t-elle été annulée ?

Les options de stationnement varient en fonction de votre Sonder.
 Si vous avez besoin d'un parking pendant votre séjour, vous pouvez filtrer les Sonders qui ont un parking disponible sur notre site Web ou l'application.
 Une fois réservées, vos options de stationnement seront incluses dans vos instructions d'enregistrement ou sous %{profile_link} sur l'application.

Quelles options de stationnement sont disponibles?

Chaque Sonder est équipé de son propre réseau Wi-Fi privé&rsquo;Si vous avez un prochain séjour chez nous, vous pouvez consulter vos informations Wi-Fi dans la section %{profile_link} de votre compte.

Comment accéder au Wi-Fi?

Lorsque vous faites une réservation avec nous, vous acceptez toutes nos règles de la maison.
Veuillez cliquer sur %{detailed_house_rules_link} pour les afficher.

Quelles sont vos règles de maison?

Our standard check-in time is 4 p.m. and check-out time is 11 a.m.&nbsp;
<hr />
All available early check-in and late check-out time slots are exclusively viewed and booked via self-serve on the <a href="https://www.sonder.com/app" target="_blank" rel="noopener"> Sonder app </a> or the <a href="https://www.sonder.com/profile" target="_blank" rel="noopener"> My Stays </a> page of our website. Most of our available slots come at an additional cost that varies based on time. Contacting a representative will not lead to additional time slots as they see what you see, therefore it is recommended not to reach out to a representative for this purpose.
You may also adjust your arrival time if you expect to arrive at your Sonder past the standard 4 p.m. check-in time or plan to leave your Sonder earlier than the required 11 a.m. check-out time.
<hr />
Steps to process a request:&nbsp;
Sonder app:
<ol>
<li>Download the <a href="https://www.sonder.com/help/during_stay_questions/sonder.com/app" target="_blank" rel="noopener"> Sonder app</a>.</li>
<li>Log in to your Sonder account or use the "Find my reservation" tool.</li>
<li>Navigate to the &ldquo;Stays&rdquo; tab.</li>
<li>Select your current/upcoming reservation if multiple reservations exist.</li>
<li>Select the &ldquo;Edit check-in time&rdquo; or &ldquo;Edit check-out time&rdquo; button.</li>
<li>Select the desired time, if available.</li>
<li>Complete the required payment, if required, to confirm your new check-in/out time.</li>
</ol>
Sonder.com:
<ol>
<li>Head to <a href="https://www.sonder.com/profile" target="_blank" rel="noopener"> your profile</a>.</li>
<li>Navigate to your current/upcoming stay.</li>
<li>Under "Reservation Confirmed. You're all set!" select &ldquo;Manage Reservation...&rdquo;&nbsp;</li>
<li>Select &ldquo;Edit check-in time&rdquo; or &ldquo;Edit check-out time.&rdquo;</li>
<li>Select the desired time, if available.</li>
<li>Complete the required payment, if required, to confirm your new check-in/out time.</li>
</ol>
<hr />
If there aren&rsquo;t any open time slots, check out these alternative options in the Sonder app:
<ul>
<li>Explore luggage storage options.</li>
<li>Check out a local caf&eacute; while you wait for your Sonder to become available.</li>
<li><a href="https://www.sonder.com/help/booking_questions/modify_booking?source=direct" target="_blank" rel="noopener"> Extend your stay </a> a night so you're guaranteed early check-in or late check-out.&nbsp;</li>
</ul>

Comment demander un enregistrement anticipé ou un départ tardif?

Sonder offre aux clients la possibilité de réserver des services d'entretien ménager à la demande moyennant des frais nominaux. Cela garantit aux clients un séjour ininterrompu et respectueux de l'environnement.&nbsp;
&nbsp;
Le service de ménage doit être programmé via l'application <a title="" href="https://www.sonder.com/app" target="_blank" rel="noopener">Sonder </a>a minimum de 24 heures à l'avance.

Offrez-vous un service de ménage quotidien?

Vous pouvez faire la demande ici, tant que vous avez un séjour en cours ou à venir. Veuillez utiliser le formulaire ci-dessous pour faire votre demande.

Comment demander un parc portatif pour bébé?

Comment demander un appareil a bruit blanc?

Nous avons approvisionné votre espace avec suffisamment de savon, de lotion, de shampoing et d'après-shampooing pour que votre séjour commence confortablement. D'autres articles comme le dentifrice ne seront pas dans votre Sonder. Si vous oubliez le vôtre ou si vous manquez de ce que nous fournissons, vous pouvez trouver des recommandations pour des magasins à proximité ou des services de livraison locaux sur l'application Sonder.

Dois-je apporter mes propres articles de toilette?

Si vous avez oublié quelque chose pendant votre séjour à Sonder, nous&rsquo;heureux de le regarder et de le restituer s'il est retrouvé. Connectez-vous ci-dessous et remplissez le formulaire qui contient une description de votre article et la meilleure adresse à laquelle l'envoyer. Si nous le trouvons, nous pouvons vous demander de prendre en charge les frais d'expédition pour le récupérer sain et sauf.

Comment trouver ou signaler un article perdu?

Pour le bien de notre planète, nous vous demandons de bien vouloir réutiliser vos draps et serviettes et utiliser les machines à laver dans votre espace. Si votre Sonder n'a pas de laveuse ou de sécheuse, veuillez nous contacter pour les réapprovisionnements.

Comment demander des serviettes supplémentaires?

Comment demander des oreillers supplémentaires?

In case you plan to arrive earlier or stay later, we have luggage storage options available. For more information specific to your booking, please log in below.
 
By using Sonder&rsquo;s Guest Luggage Lockers, You agree to the following terms and conditions of use:
<ol>
<li>Sonder is providing Luggage Lockers to its Guests and its Guests alone, as an accommodation, and Sonder undertakes no special duties of care with respect to such Luggage Lockers.</li>
<li>You may only use the Luggage Locker for storage of Your luggage prior to check in and after check out. Luggage Lockers may not be used for storage during the course of Your stay.</li>
<li>Starting at 8 AM on the day of Your check in, Luggage Lockers shall be available to You up until You have checked into Your room. Once You have checked out, You may use the Luggage Locker until 10 PM. Luggage Lockers must be cleared no later than 10 PM of the day of Your scheduled check out.</li>
<li>You agree to keep the Luggage Lockers and surrounding area clean and in good order.&nbsp;</li>
<li>You agree to keep the Luggage Locker locked except when placing items in or removing items from the Luggage Lockers.&nbsp;</li>
<li>You shall not make any alteration to the Luggage Lockers without the express written authorization of Sonder and may not designate the Luggage Locker to anyone who is not a Guest of Sonder in any way.&nbsp;&nbsp;</li>
<li>Sonder shall not be liable for any damages or loss to You with respect to the contents of the Luggage Locker as a result of theft, disappearance, vandalism, fire, water, leaking pipes, rain, electrical malfunction, explosion, any act of God or any other situation out of the control of Sonder.&nbsp;</li>
<li>Items of extraordinary value should NOT be stored in the Luggage Locker. Sonder assumes no liability whatsoever for items such as, but not limited to, cell phones, wallets, jewelry, cameras, computers, computer tablets, iPads, antiques, art objects, car and house keys, medicine, documents, perishable goods, live plants or animals, including prohibited items, loss of cash, nor incidental or consequential losses involving, but not limited to missed airline flights (or other transportation), or loss of employment or loss of business and shall not be liable for loss of property.</li>
<li>You acknowledge that Sonder does not accept liability for any loss or damage caused during storage (subject to local Innkeepers Act Liability requirements). Sonder recommends that You consider obtaining renter&rsquo;s insurance or personal property insurance to protect against any damage to or loss of Your personal items. Any loss, theft, or damage of Your property must be reported to a manager at Sonder.</li>
<li>The storage of revolvers, firearms, weapons, copies or imitations of weapons, knives or any other type of handheld weapon, ammunition, illegal drugs, explosives or flammable substances, welding equipment, perishable food substances, chemical, toxic or hazardous materials or any other inherently dangerous substance is strictly prohibited. Storage of illegal items in the Luggage Lockers is strictly prohibited. No items shall be stored in violation of any order or requirement imposed by any government agency or in violation of any law.&nbsp;</li>
<li>All items left in the Luggage Locker are subject to visual or hand examination by Sonder and/or law enforcement officials at any time and without prior notice or Your presence. All personnel of Sonder and local security, including, but not limited to, employees agents, and/or contractors shall be held harmless for performing such duties or following the written or verbal orders of any governmental authority.</li>
<li>Sonder will protect all personal information provided by You to use Luggage Locker, such as name, phone number, and e-mail address,&nbsp;but maintains the right to share that information with local security or any authorized law enforcement agency as required by law.</li>
<li>In the event that You lose Your code or there is a malfunction to the entry into the Luggage Locker, Sonder will require positive identification from You and absolute proof of contents ownership.</li>
<li>If You do not return for Your luggage and it remains in the Luggage Locker after You have checked out, Sonder shall try and contact You to return Your luggage. If You are unable to return, then You should make arrangements at Your own cost for the luggage to be shipped to You after You have correctly verified Your luggage by description without first being told what the luggage is and how many pieces there are. When You cannot be contacted or do not return to collect the luggage, the Sonder Legal Department will be contacted to verify how long Your luggage must remain in the Luggage Locker, how it should be opened, stored, and disposed of based on local Innkeepers Liability Law.</li>
<li>You hereby release, waive, discharge and covenant not to sue Sonder, its affiliates, successors, assigns, agents, and employees, from all liability, Your personal representatives, assigns, heirs and next of kin for any and all loss or damage, and any claim or remain therefor on account of injury to the person (including death) or property arising out of or in any way connected to Your access and use of the Luggage Locker noted in this agreement.</li>
<li>YOU HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT YOU HAVE GIVEN UP SUBSTANTIAL RIGHTS BY AGREEING FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO YOU.</li>
</ol>

Besoin d'un endroit pour ranger vos bagages?

Nous aimons célébrer les occasions spéciales! Faites-nous savoir comment nous pouvons rendre votre séjour exceptionnel.

Qu'offrez-vous afin de souligner les occasions spéciales?

Si vous avez besoin que quelque chose soit réparé, ou si vous avez besoin d'aide ou d'assistance, notre équipe de services à la clientèle est disponible 24h / 24 et 7j / 7. Vous pouvez nous contacter via la page %{profile_link} de votre compte ou via le %{mahalo_link}. Certaines demandes exigent que nous entrions dans votre Sonder, nous obtiendrons d'abord votre permission. Notre politique est de toujours frapper et de nous identifier avant d'entrer. Il n'est pas nécessaire d'attendre ou de modifier votre horaire, mais si vous préférez que nous arrivions à une certaine heure pour vous rencontrer en personne, faites-le nous savoir.

Comment signaler un problème pendant mon séjour?

Contrairement aux hôtels traditionnels, la plupart des Sonders ne disposent pas d'une réception, donc il n'y a aucune garantie que
quelqu'un soit présent pour recevoir votre colis si vous n'êtes pas sur les lieux. Au lieu, nous vous recommandons d'utiliser un lieu de ramassage
fourni par les livreurs locaux. 
Nous avons recherché une variété de points de retrait locaux où votre colis peut être conservé en toute sécurité jusqu'à ce que vous
soyez prêt à le récupérer. Recherchez nos recommandations locales dans votre confirmation de réservation et les
courriels d'instructions d'enregistrement. Sonder n'est pas responsable des livraisons et des colis perdus ou volés.

Puis-je recevoir du courrier et des colis à mon Sonder?

Notre équipe de services à la clientèle est disponible 24/7. Vous pouvez nous contacter via la page %{profile_link} de votre compte
ou via l' %{mahalo_link} si vous souhaitez nous faire part de vos commentaires sur votre séjour, ou demander une facture ou un reçu.


Je veux vous parler d'un séjour récent, comment faire?

Tous nos Sonders ne sont pas équipés de la télévision par câble, mais devraient être équipés d'un câble HDMI, chromecast
ou un système similaire. Vous pouvez trouver des informations spécifiques concernant votre espace sur chaque description de nos espaces.


Mon Sonder aura-t-il la télévision par câble?

Chromecast est un appareil qui se branche sur n'importe quel téléviseur ou moniteur et peut diffuser le contenu de votre
téléphone ou ordinateur sur votre téléviseur. Pour obtenir Chromecast, connectez le câble d'alimentation USB à votre Chromecast.
Branchez ensuite l'autre extrémité du câble d'alimentation USB sur un port USB ouvert de votre téléviseur ou sur l'adaptateur secteur
inclus que vous branchez ensuite sur une prise de courant. 
Vérifiez à nouveau que le Chromecast et l'appareil mobile ou la tablette que vous utilisez
sont tous deux sur le même réseau Wi-Fi. 
Les étapes ci-dessous devraient vous aider à accéder au Chromecast si c'est la première fois que vous l'utilisez: 
<ol>
<li>Brancher le Chromecast</li>
<li>Installez l'application Google Home</li>
<li>Assurez-vous de connecter votre appareil mobile / tablette au même réseau Wi-Fi que vous avez l'intention d'utiliser
pour configurer votre appareil Chromecast</li>
<li>Ouvrez l'application Google Home</li>
<li>Suivez les étapes de l'application Google Home</li>
<li>Si vous ne voyez pas les étapes de configuration de votre Chromecast:</li>
<ol>
<li>En haut à gauche de l'écran d'accueil de l'application Google Home, appuyez sur Ajouter l'appareil, Configurer de nouveaux appareils.</li>
<li>Suivez les prochaines étapes à l'écran.</li>
</ol>
</ol> 
Vous devriez maintenant être configuré. Si vous avez encore besoin d'aide, veuillez nous contacter.

Bonjour! En quoi pouvons-nous vous aider?

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