Sonder.com and Sonder's Reservations Team accept the following payment methods:
<ul>
<li aria-level="1">Visa</li>
<li aria-level="1">Mastercard</li>
<li aria-level="1">American Express</li>
<li aria-level="1">Discover</li>
<li aria-level="1">Apple Pay</li>
<li aria-level="1">Google Pay</li>
<li aria-level="1">Sonder Credits</li>
<li aria-level="1">Prepaid cards not issued by a US bank or financial institution</li>
</ul>
<hr />
<h2>Frequently Asked Questions</h2>
&nbsp;
What payment methods does Sonder not accept?&nbsp;
<ul>
<li aria-level="1">Any form of prepaid card issued by a US bank or financial institution (e.g. Klarna one-time cards)</li>
<li aria-level="1">Diners Club International credit cards</li>
<li aria-level="1">Cash</li>
<li aria-level="1">Any other methods not listed above (e.g. Venmo, Cashapp, bank transfers)</li>
</ul>
Can I change the method of payment after booking? Once you&rsquo;ve paid for your booking you won&rsquo;t be able to change your payment details. However, if you&rsquo;re within your cancellation policy, you can cancel and rebook your Sonder stay using an alternate method of payment.
&nbsp;
I am using an accepted form of payment listed above, but the charge keeps getting declined. What's going wrong?&nbsp; Follow these troubleshooting steps:&nbsp;
<ol>
<li aria-level="1">Double-check that you&rsquo;re entering your card details correctly.&nbsp;</li>
<li aria-level="1">Ensure you have adequate funds in your account.&nbsp;</li>
<li aria-level="1">Try a different card or a different payment option (e.g. instead of using a debit card, try Apple or Google Pay).</li>
<li aria-level="1">If you&rsquo;re still having trouble, contact your bank for assistance.&nbsp;</li>
</ol>
&nbsp;
Does Sonder charge an exchange rate? When traveling to a country outside of your residency, you&rsquo;ll be subject to any and all exchange rates applied by your banking institution.&nbsp;
&nbsp;
How do I redeem Marriott Bonvoy points for my Sonder stay?&nbsp; Click <a href="https://www.sonder.com/help/booking_questions/how-to-redeem-bonvoy-points?source=direct">here</a> to learn more about our partnership with Marriott.

What forms of payment are accepted?

Breakfast options will vary depending on your Sonder.
&nbsp;
If you need breakfast included throughout your stay, you can filter for Sonders that have breakfast available on our website or the app.
&nbsp;
Once booked, your breakfast options will be included in your check-in instructions and under the Stays tab on the app. To add breakfast using your Sonder App, follow these steps:&nbsp;
&nbsp;
Step 1. Log in to the Sonder App: If you need assistance accessing the Sonder App, see <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">How do I download the Sonder App?</a>
&nbsp;
Step 2. Navigate to your stay details: Select the Stays tab and then your upcoming stay.
&nbsp;
Step 3. Add breakfast to your stay, when available: Scroll down to &lsquo;The important stuff&rsquo; and select &lsquo;Breakfast.&rsquo; Review the breakfast details and submit payment.&nbsp;
&nbsp;
Please note that breakfast must be booked for the entirety of your stay for all guests.&nbsp;

What breakfast options are available?

Forgot your password? No worries! Follow the steps below to reset your password on Sonder.com or in the Sonder App.
<ol>
<li>Navigate to your Sonder App: If you need assistance accessing the Sonder App, see <a title="" href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct" target="_blank" rel="noopener">How do I download the Sonder App?</a> </li>
<li>Initiate the password reset process: Below the login fields, you'll find a link labeled 'Forgot Password?' Click on this link to begin the password reset process. </li>
<li>Provide your email address: In the provided field, enter the email address associated with your Sonder account. This is where the password reset link will be sent. </li>
<li>Check your email: If your email address is registered in our system, you will receive a password reset link in your inbox. Navigate to your email and look for an email from Sonder with the subject line 'Reset your password.' Inside the email, click on the 'Reset password' button to be redirected to the password reset page. Don't see the email in your inbox? Make sure to check your spam or junk folder in case it ended up there. </li>
<li>Set your new password: Once you're on the password reset page, you'll be prompted to enter a new password. Remember, passwords are case-sensitive and must meet the following criteria:</li>
</ol>
<ul>
<li style="list-style-type: none;">
<ul>
<li>At least 12 characters long</li>
<li>Contains at least 1 uppercase letter</li>
<li>Contains at least 1 lowercase letter</li>
<li>Contains at least 1 digit</li>
<li>Contains at least 1 special character (e.g., !, @, #, $, etc.)</li>
</ul>
</li>
</ul>
After successfully resetting your password, you can use your new credentials to log into your Sonder account. If you encounter any issues or need further assistance, don't hesitate to reach out to our <a title="" href="https://www.sonder.com/contact-info" target="_blank" rel="noopener">24/7 support team</a>.

How do I reset my Sonder account password?

The pre-arrival verification process will take about 5 minutes to complete depending on local regulations and requirements. We recommend you use a mobile device to complete the pre-arrival verification, but you can also utilize a computer if that works best for you. To ensure you receive your access details prior to your arrival on your check-in day, please complete this process as soon as you&rsquo;ve booked your stay with Sonder.&nbsp;
Select where your booking was made from the below list to view the pre-arrival verification steps:&nbsp;
<ol>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/sonder-website-checkin?source=direct" target="_blank" rel="noopener">Directly on Sonder.com</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/reservations-checkin?source=direct" target="_blank" rel="noopener">Directly with the Sonder Reservations team</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/airbnb-checkin?source=direct" target="_blank" rel="noopener">Through Airbnb</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/ota-checkin?source=direct" target="_blank" rel="noopener">Through a booking site like Booking.com, Expedia, Hotels.com, or Hotwire</a></li>
<li><a title="" href="https://www.sonder.com/help/check_in_questions/Business-ta-checkin?source=direct" target="_blank" rel="noopener">Through another booking source like a corporate or sales agent&nbsp;</a></li>
</ol>
<hr />
<h2>Frequently Asked Questions</h2>
&nbsp;
When's the best time to complete pre-arrival verification? It&rsquo;s best to complete the pre-arrival verification process as soon as you&rsquo;ve booked your stay with Sonder. At the very latest we recommend at least 24 hours in advance and prior to any travel.&nbsp;
&nbsp;
Did you know many Sonder properties do not have an onsite front desk or reception? If you arrive without pre-arrival verification complete you will need to execute the process prior to being sent access info that will allow you to unlock the building and your Sonder space. In some instances, we need to review the information you&rsquo;ve submitted and may contact you about it. It&rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.&nbsp;
&nbsp;
Who in my travel party needs to complete the pre-arrival verification process? If you&rsquo;ve booked directly with Sonder or you booked through a third party but paid Sonder directly for your stay (Booking.com, Plum Guide, or VRBO), the person that paid for the booking will need to complete the pre-arrival verification process.&nbsp;
&nbsp;
If you&rsquo;ve booked with Airbnb, or paid using a third party that leverages virtual credit card payments (Expedia, Hopper Homes, or a travel management company), then the person whose name the booking is under will need to complete the pre-arrival verification process.
&nbsp;
Can I complete pre-arrival verification when I arrive at the Sonder?&nbsp; Most of our Sonders don&rsquo;t have staffed front desks and rely on self-check-in. If you arrive without completing the pre-arrival verification online, you will need to complete the process in order to receive access details to unlock the building and your Sonder. In some instances, we need to review the information you&rsquo;ve submitted and may contact you for further information. Since this may take some time, it&rsquo;s easier to address these situations ahead of time, and not when in transit or outside your Sonder.&nbsp;
&nbsp;
If you want more information about why and how pre-arrival verification is completed, see What is pre-arrival verification and how do I complete it?. If you&rsquo;re having issues with pre-arrival verification, reach out to our <a href="https://www.sonder.com/contact-info">24/7 support team</a> for assistance.&nbsp;&nbsp;
&nbsp;
Do you accept temporary or expired IDs?&nbsp; We require active, permanent government-issued photo IDs during pre-arrival verification. If you are using a temporary ID, reach out to our <a href="https://www.sonder.com/contact-info">24/7 support team</a> for assistance.
&nbsp;
How often do I have to complete pre-arrival verification?&nbsp; If I have multiple Sonder bookings, do I have to complete pre-arrival verification for each booking?&nbsp; While most Sonder locations only require one pre-arrival verification submission, we are required by law to verify every stay in certain locations. Follow the steps highlighted above for each of your bookings - if one submission is sufficient, the system will let you know you&rsquo;re all set!&nbsp;
&nbsp;
I&rsquo;m having trouble completing pre-arrival verification. Can you help me?&nbsp; Please visit<a href="https://www.sonder.com/help/check_in_questions/pav_help?source=direct"> I need help with the pre-arrival verification</a> for assistance.&nbsp;

How do I complete Sonder's pre-arrival verification?

Sonder is a leading brand of premium, design-forward apartments and intimate boutique hotels serving the modern traveler. Launched in 2014, Sonder offers inspiring, thoughtfully designed accommodations and innovative, tech-enabled service combined into one seamless experience. Sonder properties are found in prime locations in over 40 markets, spanning ten countries and three continents. The Sonder App gives guests control over their stay. Complete with self-service features, simple check-in and 24/7 on-the-ground support, amenities and services at Sonder are just a tap away, making a world of better stays open to all.
 Full integration of Sonder properties with Marriott&rsquo;s digital channels, including Marriott.com and the Marriott Bonvoy&reg; app, is expected in 2025. In the meantime, Marriott Bonvoy members can experience Sonder during an early access period that begins October 30, 2024. During this time, members booking directly with Sonder can earn and redeem their Marriott Bonvoy points for Sonder stays. For all Sonder Customer Service Issues, Sonder Reservation support and specific Sonder Inquiries please follow: <a href="http://www.sonder.com/help">www.sonder.com/help</a>
&nbsp;
Members can enjoy the following at Sonder by Marriott Bonvoy effective October 30, 2024.
<table style="border-collapse: collapse; width: 99.7264%; border-color: #000000; border-style: solid;" border="1">
<tbody>
<tr>
<td style="width: 26.584%;">&nbsp;</td>
<td style="width: 10.8815%;">
Member
</td>
<td style="width: 11.2948%;">
Silver&nbsp;
Elite
</td>
<td style="width: 11.5702%;">
Gold
Elite
</td>
<td style="width: 11.4325%;">
Platinum
&nbsp;Elite
</td>
<td style="width: 11.9835%;">
Titanium&nbsp;
Elite
</td>
<td style="width: 16.2534%;">
Ambassador&nbsp;
Elite
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Earn Points
</td>
<td style="width: 10.8815%;">
✓
</td>
<td style="width: 11.2948%;">
✓
</td>
<td style="width: 11.5702%;">
✓
</td>
<td style="width: 11.4325%;">
✓
</td>
<td style="width: 11.9835%;">
✓
</td>
<td style="width: 16.2534%;">
✓
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Redeem Points
</td>
<td style="width: 10.8815%;">
✓
</td>
<td style="width: 11.2948%;">
✓
</td>
<td style="width: 11.5702%;">
✓
</td>
<td style="width: 11.4325%;">
✓
</td>
<td style="width: 11.9835%;">
✓
</td>
<td style="width: 16.2534%;">
✓
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Bonus Points
</td>
<td style="width: 10.8815%;">&nbsp;</td>
<td style="width: 11.2948%;">
10% Bonus
</td>
<td style="width: 11.5702%;">
25% Bonus
</td>
<td style="width: 11.4325%;">
50%&nbsp;
Bonus
</td>
<td style="width: 11.9835%;">
75%&nbsp;
Bonus
</td>
<td style="width: 16.2534%;">
75%&nbsp;
Bonus
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Late Checkout
</td>
<td style="width: 73.416%;" colspan="6" rowspan="7">
Details Coming Soon
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Welcome Gift
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Enhanced Room Upgrade
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Guaranteed Room Type
</td>
</tr>
<tr>
<td style="width: 26.584%;">
48-Hour Guarantee
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Your24&trade;
</td>
</tr>
<tr>
<td style="width: 26.584%;">
Ambassador Service
</td>
</tr>
</tbody>
</table>
&nbsp;
<hr />
<h3>Sonder Overview</h3>
Convenience is key for the Sonder guest; we&rsquo;ve swapped the traditional check-in experience for something better. Before arrival, guests securely verify their identity in order to receive access codes for their stay. Everything can be found in the palm of your hand using the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview">Sonder App</a> where you can also chat with our remote support team 24/7.&nbsp;
&nbsp;
Who do I contact if I have an issue with my Sonder stay? If you need any assistance throughout your Sonder stay, contact our <a href="https://www.sonder.com/contact-info">24/7 support team</a>.&nbsp;
&nbsp;
What if I call Marriott with a question regarding my Sonder by Marriott Bonvoy stay? Can Marriott Bonvoy help me with Sonder reservations or customer service inquiries?&nbsp; At this time, all support, questions and issues with Sonder reservations will be transferred to a Sonder representative.
&nbsp;
How do I join Marriott Bonvoy and start earning on Sonder by Marriott Bonvoy stays? Joining is easy and free, click <a href="https://www.joinmarriottbonvoy.com/sonder/s/EN">here</a> to create an account now.&nbsp;
&nbsp;
I am a Marriott Bonvoy Member, do I also need to download the Sonder App?&nbsp; The Sonder App is designed to unlock a better way to stay. It&rsquo;s your hub for essential stay details around room access, amenities, parking, and where you can chat with the Sonder digital concierge team 24/7. It&rsquo;s also where you can confirm an early check-in, request housekeeping services, extra towels or anything else. Everything you need is just a tap away.&nbsp;
&nbsp;
Can I book a Sonder by Marriott Bonvoy reservation on Marriott.com? At this time, Sonder by Marriott Bonvoy reservations must be booked via Sonder only.&nbsp; This can be completed on the main page of our&nbsp;<a href="https://www.sonder.com/">website</a>, on the&nbsp;<a href="https://www.sonder.com/app">Sonder App</a> or through calling our&nbsp;<a href="http://www.sonder.com/contact-info">Reservations Team</a>.
&nbsp;
Can I use my Marriott Bonvoy Account credentials to log into the Sonder App? Sonder will support Marriott Bonvoy account credentials to log into the Sonder App starting in 2025.
&nbsp;
When I log into the Marriott Bonvoy App, will my Sonder by Marriott Bonvoy reservation appear in &ldquo;My Trips&rdquo; if I gave Sonder my account number? Not at this time. Stays will not show in the Marriott Bonvoy app until the full integration of Sonder by Marriott Bonvoy in 2025, but you will be able to see them in the <a href="https://www.sonder.com/app">Sonder App</a>.
&nbsp;
How will I know my upcoming reservation is connected to my Marriott Bonvoy account?  At time of booking, you will receive an email confirmation which will display the last 4 digits of your Marriott Bonvoy number. If you don&rsquo;t receive this in the confirmation email, please email <a href="mailto:bookingsupport@sonder.com">bookingsupport@sonder.com</a> with your Sonder by Marriott Bonvoy stay confirmation code, Marriott Bonvoy account number, and full name.
&nbsp;
What is Sonder&rsquo;s Pre-Arrival Verification process? Sonder&rsquo;s Pre-Arrival Verification process must be completed prior to travel. It is online and self-completed to facilitate stress-free and contactless access to your reserved space. See more information in <a href="https://www.sonder.com/help/check_in_questions/check_in_questions?source=direct">What's Sonder&rsquo;s pre-arrival verification process?</a> and <a href="https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct">How do I complete Sonder's pre-arrival verification?</a>
&nbsp;
What do I need to do before my stay at a Sonder by Marriott Bonvoy property? Check your email for important information related to <a href="https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct">Sonder</a>&rsquo;s Pre-Arrival Verification process which must be completed prior to your arrival. The <a href="https://www.sonder.com/app">Sonder App</a> is recommended for guests to manage all aspects of their stay, including <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">exclusive features</a> only available in the Sonder App, such as managing your reservation and unit access codes, booking early arrival and late check out, and more.
&nbsp;
Where can I find my folio/receipt? You can easily download your receipt from the Sonder App following <a href="https://www.sonder.com/help/booking_questions/receipt_request?source=direct">How do I request a receipt?</a> Folios will become available in the Marriott Bonvoy App in 2025.
&nbsp;
If I arrive early or need to depart early, will Sonder hold my luggage? Most Sonder properties offer luggage storage lockers and/or have local recommendations. See <a href="https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct">Need a place to store your bags?</a> or the &ldquo;My Stays&rdquo; section of your <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview">Sonder App</a> to view options.&nbsp;
&nbsp;
How often does Sonder provide housekeeping? All Sonder spaces are professionally cleaned before arrival, ensuring an uninterrupted and eco-friendly stay. If you&rsquo;d like to schedule additional intrastay or daily cleaning services, visit <a href="https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct">Do you provide daily housekeeping service?</a>
<hr />
<h3>Marriott Bonvoy Benefits&nbsp;</h3>
During this exciting early access period, we are delighted to offer Marriott Bonvoy members the opportunity to earn and redeem points on Sonder by Marriott Bonvoy stays. All other benefits will become available in 2025 as Sonder fully integrates with Marriott. Please refer to <a href="https://www.marriott.com/loyalty/terms/default.mi#:~:text=%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B">Loyalty Program Terms &amp; Conditions </a>for detailed information on Marriott Bonvoy participation during our early access period.
&nbsp;
Can I use my Marriott gift card for a stay at Sonder? Sonder will begin accepting Marriott gift cards at full integration in 2025.
&nbsp;
Will I receive on-property benefits for stays at Sonder by Marriott Bonvoy during this early access period? On-property benefits are not available at this time. Stay tuned for more information coming soon.
&nbsp;
How can I tell which Sonder by Marriott Bonvoy properties still have &ldquo;limited&rdquo; participation in Marriott Bonvoy&reg;?&nbsp; All Sonder by Marriott Bonvoy properties remain in limited participation during this early access period. Check back soon for more information.&nbsp;
<hr />
<h3>Earning</h3>
To earn Marriott Bonvoy points and Elite Night Credits, simply enter your Marriott Bonvoy account number at checkout when <a href="https://www.sonder.com/">booking on Sonder.com </a>or on the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview">Sonder App</a>.&nbsp;
&nbsp;
How many points and Elite Night Credits will I earn at Sonder by Marriott Bonvoy? Sonder Hotels:
<ul>
<li style="font-weight: 300;" aria-level="1">10 points per USD spent on qualifying room rates</li>
<li style="font-weight: 300;" aria-level="1">1 Elite Night Credit per qualifying night</li>
</ul>
Sonder Apartments:
<ul>
<li style="font-weight: 300;" aria-level="1">5 points per USD spent on qualifying room rates</li>
<li style="font-weight: 300;" aria-level="1">1 Elite Night Credit per qualifying night</li>
</ul>
Spend on eligible room rates with Sonder will count towards your total spend requirement for Ambassador status.&nbsp;
&nbsp;
How do I report missing points or Elite Night Credits from a stay with Sonder by Marriott Bonvoy?&nbsp;&nbsp; If your arrival at Sonder was on or after October 30, 2024, you will need to contact Sonder directly to inquire about missing points. You can email <a href="mailto:bookingsupport@sonder.com">bookingsupport@sonder.com</a>&nbsp;or call +1 (415) 849-2740.
&nbsp;
I forgot to add my Marriott Bonvoy number to my Sonder by Marriott Bonvoy Reservation. Is it too late to add? Please call the Sonder Reservation Team at +1 (617) 300-0956 prior to your departure.
&nbsp;
Can I earn Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy? Yes, Marriott Bonvoy members who have Sonder stays arriving on or after October 30th, 2024, book directly with Sonder and add their Marriott Bonvoy number to the reservation before completion of the booking will have early access to earn Marriott Bonvoy points, Elite Night Credits, and elite bonus points. Marriott Bonvoy credit card holders will earn their Card Member bonus points on eligible purchases at Sonder.
&nbsp;
What is considered a qualifying stay at Sonder by Marriott Bonvoy to earn Marriott Bonvoy points and Elite Night Credits?&nbsp;&nbsp; Stays that qualify for Marriott Bonvoy are defined in Marriott&rsquo;s <a href="https://www.marriott.com/loyalty/terms/default.mi">Terms &amp; Conditions</a> under&nbsp;<a href="https://www.marriott.com/loyalty/terms/default.mi#earn">Section 2.1.d. - Qualifying Stays</a>.&nbsp;
<hr />
<h3>Redeeming Points</h3>
During early access, Marriott Bonvoy Award Redemption stays may only be booked by calling Sonder Booking Support at +1 (415) 849-2740.
&nbsp;
Can I redeem Marriott Bonvoy points for stays at Sonder by Marriott Bonvoy? Yes, during this early access period, members wishing to redeem Marriott Bonvoy points for stays at Sonder must book through Sonder&rsquo;s call center at +1(415) 849-2740.
Please Note: Redemption stays must be booked at least 7-days prior to arrival date (by 11:59pm local time at property). Nightly Upgrade awards, Stay for 5 Pay for 4, Cash + Points, Instant Awards, Gifted Award Redemption stays and Free Night Awards are not offered for Sonder stays at this time. See below for policy on redemption reservation modification requests.
&nbsp;
How do I modify or cancel my Sonder by Marriott Bonvoy redemption reservation? Please call the Sonder Booking Support Team at +1(415) 849-2740. Any modifications or changes must be made 7-days prior to arrival and may result in a change to the points required.
 Please Note: In order to receive your points back, cancellations must be received before the cancellation policy window takes effect (72-hours prior to check-in).

Sonder is now part of the Marriott Bonvoy family! What to expect during Early Access…

<h3>How do I set up chat notifications?</h3>
iOS Users:
<ol>
<li>Navigate to the Settings app.</li>
<li>Select 'Notifications.'</li>
<li>Scroll down to and select 'Sonder.'</li>
<li>Toggle&nbsp; 'Allow Notifications.'</li>
<li>Select how you'd prefer to be alerted of new chat notifications (e.g. toggle 'Sounds' if you'd like to hear a tone when a new chat is sent to you).</li>
</ol>
For more info, <a title="" href="https://support.apple.com/en-ca/guide/iphone/iph7c3d96bab/17.0/ios/17.0" target="_blank" rel="noopener">click here</a>.&nbsp;
<h3 style="color: #073937;">&nbsp;</h3>
Android Users:
<ol>
<li>Navigate to the Settings app.</li>
<li>Select 'Notifications.'&nbsp;</li>
<li>Select 'App.'</li>
<li>In the dropdown menu, select 'All apps.'</li>
<li>Select 'Sonder.'</li>
<li>Toggle 'Allow notifications.'</li>
</ol>
For more info, <a title="" href="https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cturn-notifications-on-or-off-for-certain-apps" target="_blank" rel="noopener">click here</a>.&nbsp;
<hr />
<h3>How do I update my notification preferences?&nbsp;</h3>
<ol>
<li>Navigate to <a href="https://www.sonder.com/accounts/edit" target="_blank" rel="noopener">sonder.com/accounts/edit.</a></li>
<li>Scroll down to Notification Preferences.&nbsp;</li>
<li>Select which notifications you'd like to receive and how you'd like to receive them.</li>
</ol>

How do I change my notification settings?

You can allow another guest to see your reservation details and manage your stay by following the below steps:
<ol>
<li>Log in to the Sonder App: If you need assistance accessing the Sonder App, see <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct" target="_blank" rel="noopener"> How do I download the Sonder App? </a></li>
<li>Ensure pre-arrival verification is complete: If you haven't completed this yet, see <a title="" href="https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct" target="_blank" rel="noopener">How do I complete Sonder's pre-arrival verification?</a> before moving to the next step.&nbsp; </li>
<li>Navigate to your stay details: Select the 'Stays' tab and select your upcoming stay. </li>
<li>Add the guest to your reservation: Scroll down to the &lsquo;The important stuff&rsquo; section and select &lsquo;Booking details.&rsquo; Select &lsquo;Add guests to your party&rsquo; and type the full name and email address of the guest who you would like to share the stay details with then &lsquo;Send invite.&rsquo; </li>
<li>Have your guest accept the invitation: The guest will receive an email from reservations@sonder.com, notifying them that you have invited them to join the booking. They can select &lsquo;Accept Invitation&rsquo; to log-in or create a new Sonder account on the Sonder App. Once complete, they will have access to your reservation details and be able to manage certain aspects of your stay.</li>
</ol>
<hr />
<h3>Frequently Asked Questions</h3>
&nbsp;
What can a guest do when I add them to my reservation?&nbsp; Adding a guest to your reservation will allow them to:
<ul>
<li>View check-in instructions and access the mobile key</li>
<li>Chat with the 24/7 Sonder support team</li>
<li><a href="https://www.sonder.com/help/during_stay_questions/check_in_out_times?source=direct" target="_blank" rel="noopener"> Update the Check-in or Check-out time</a>, including viewing and confirming Early Check-in or Late Check-out times&nbsp;</li>
<li>View <a href="https://www.sonder.com/help/during_stay_questions/luggage_storage?source=direct" target="_blank" rel="noopener"> luggage storage options </a></li>
<li>Review <a href="https://www.sonder.com/help/during_stay_questions/parking?source=direct" target="_blank" rel="noopener"> parking options </a> and purchase a parking spot when available and needed</li>
<li>View wifi details, including network name and password, or connect to your Sonder&rsquo;s internet with the <a href="https://www.sonder.com/help/during_stay_questions/wifi?source=direct" target="_blank" rel="noopener"> one-tap Wi-Fi access </a></li>
<li>View amenities included in your Sonder</li>
<li>View the booking information such as the confirmation code(s), check-in and check-out date(s), Sonder address, cancellation policy, etc.&nbsp;</li>
<li>Sonder and VRBO guests can <a title="" href="https://www.sonder.com/help/booking_questions/modify_booking?source=direct" target="_blank" rel="noopener">extend their stay</a>. All other guests should manage their stay directly with their travel agency.</li>
<li><a href="https://www.sonder.com/help/during_stay_questions/daily_cleanings?source=direct" target="_blank" rel="noopener"> Request and schedule a mid-stay clean </a></li>
<li>Request a Lyft or Uber to or from the Sonder building</li>
<li>Review Sonder <a href="https://www.sonder.com/house-rules" target="_blank" rel="noopener"> House Rules </a></li>
</ul>
&nbsp;
How can I revoke a guest&rsquo;s access from my reservation? Please reach out to our <a href="https://www.sonder.com/contact-info" target="_blank" rel="noopener"> 24/7 support team</a>. We&rsquo;re more than happy to assist you with this!&nbsp;
&nbsp;
I don't see the option to add a guest. What do I do?&nbsp; You'll need to complete <a title="" href="https://www.sonder.com/help/check_in_questions/how_to_pav?source=direct" target="_blank" rel="noopener">pre-arrival verification</a> before sharing your stay details with another guest. If you've already completed this and still don't see the option to add a guest in your Sonder App, head to <a title="" href="https://www.sonder.com/profile" target="_blank" rel="noopener">My Stays</a> and select 'Add Guests' from the 'Manage Reservation' dropdown. You should now be able to enter the guest's details and send them an email invitation.&nbsp;

How can I share my stay details with another guest in my party?

Have a duplicate Sonder Account? No longer traveling and want to delete your Sonder Account? No problem! Follow the steps below to delete a Sonder Account in the Sonder App.
&nbsp;
Please note this action is irreversible.
&nbsp;
<ol>
<li style="font-weight: 300;" aria-level="1">Log in to the Sonder App: If you need assistance accessing the Sonder App, see <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">How do I download the Sonder App? </a></li>
<li style="font-weight: 300;" aria-level="1">Navigate to your settings: Select the Profile tab (the rightmost tab on the bottom toolbar) and then &lsquo;Settings.&rsquo; </li>
<li style="font-weight: 300;" aria-level="1">Initiate the deletion: Scroll down to and select 'Request account deletion,&rsquo; then select the specific reason for the request. </li>
<li style="font-weight: 300;" aria-level="1">Agree to the terms &amp; conditions: Review the terms and conditions carefully, then select 'Yes, delete my account' to complete the process. </li>
</ol>
Having trouble? If you&rsquo;re unable to access your Sonder App or are having trouble with the above steps, you can email privacy@sonder.com to request your Sonder Account be deleted. In the email please include your full name, date of birth, and email address associated with your Sonder Account.
&nbsp;
<hr />
<h2>Frequently Asked Questions</h2>
&nbsp;
Why don&rsquo;t I see the option to delete my account?&nbsp; The 'Request account deletion' button only displays if there are no upcoming or active reservations on the account.&nbsp;
&nbsp;
How long will it take for my Sonder Account to be deleted?&nbsp; Once a request has been submitted through the app, the data associated with your account won't be deleted until at least 30 days after your most recent reservation. This is to ensure that any fraud or post-reservation issues can be resolved with accurate guest information.
&nbsp;
What data will be removed when I delete my Sonder Account?&nbsp; The data associated with your account includes reservation history, personal information, and payment information.&nbsp;

How can I delete a Sonder Account?

Looking to change the email address or phone number connected to your Sonder account? No problem! Follow the steps below to update your email or phone number in the Sonder App.
<ol>
<li>Log in to the Sonder App: If you need assistance accessing the Sonder App, see <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct" target="_blank" rel="noopener">How do I download the Sonder App?</a> </li>
<li>Navigate to your settings: Select the Profile tab (the rightmost tab on the bottom toolbar) and then &lsquo;Settings.&rsquo; </li>
<li>Update your outdated email address or phone number: Select your existing email address or phone number, and type your new email address or phone number. Select &lsquo;Next.&rsquo; </li>
<li>Verify your new email address or phone number: Email address: Locate the verification email in your old email address inbox and select &lsquo;Confirm email.' Phone number: You will receive a verification code via SMS to the new phone number. Copy and paste the verification code into the Sonder App to confirm your new phone number. </li>
<li>Confirm your new email address or phone number: On your app, select the back arrow in the top-left corner to view your updated email address or phone number.&nbsp;</li>
</ol>
<hr />
<h2>Frequently Asked Questions</h2>
 What if I don't have access to my current email address or phone number? Reach out to our <a href="https://www.sonder.com/contact-info" target="_blank" rel="noopener"> 24/7 support team </a> so we can securely update this information for you.&nbsp; 
Can I also update my birthday or name if I made an error when creating my Sonder account?&nbsp; You sure can! Follow steps 1-3 in the above section. Once in &lsquo;Settings&rsquo; on your Sonder App, select the detail that needs updating and type in the correct information. Confirm the detail was updated by selecting the back arrow in the top-left corner. 
Why aren&rsquo;t I receiving emails from Sonder about my upcoming stay?&nbsp; Verify the email address connected to your Sonder account is up-to-date. You can do so by heading to your Sonder App &gt; Profile &gt; Settings. If the email needs to be updated, follow the instructions above. If the email address is correct or there is no email listed, reach out to our <a href="https://www.sonder.com/contact-info" target="_blank" rel="noopener"> 24/7 support team </a> for assistance.&nbsp;&nbsp; 
Why aren&rsquo;t I receiving the SMS verification codes from Sonder?&nbsp; Make sure the phone number connected to your Sonder account is a cell phone that can receive SMS messages. You can check which phone number is connected to your Sonder account by heading to your Sonder App &gt; Profile &gt; Settings. If the number needs to be updated, follow the instructions above. If the phone number is correct, reach out to our <a href="https://www.sonder.com/contact-info" target="_blank" rel="noopener"> 24/7 support team </a> for assistance.&nbsp;&nbsp;

How do I update my contact information?

All Sonders are fully stocked to ensure you have the comforts of home during your stay. We also offer essential spaces in many of our Sonder buildings which can be used to stock up on commonly used items such as coffee, cream and sugar, dishwasher and laundry pods, earplugs, toilet paper, and garbage bags. Refer to the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App </a>or log onto the <a href="https://www.sonder.com/profile">My Stays</a> page of our website to locate the essential space, where available.&nbsp;
&nbsp;
If you run out of any included items during your stay, we&rsquo;re happy to make a one-time courtesy delivery. If you&rsquo;d like to request a replenishment, chat with us on the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App</a> or contact our <a href="https://www.sonder.com/contact-info">24/7 support team</a>. Alternatively, refer to the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App </a>or log onto the <a href="https://www.sonder.com/profile">My Stays</a> page of our website to find nearby stores and delivery services.
<hr />
<h3>Frequently Asked Questions</h3>
Can I request additional beds if I want extra guests to stay?
While we don&rsquo;t offer extra beds or air mattresses, many Sonder spaces include sleeper sofas to accommodate additional guests. To find the right fit, use the search filters to specify the number of beds or bedrooms you need. The maximum occupancy for each Sonder, including the sleeper sofas, is clearly listed to help you plan your stay.
&nbsp;
How can I request a nonstandard item?&nbsp;
If you have a special item or service request such as a pack &lsquo;n play, use the below link to request the item be delivered to your Sonder:
<ul>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/pack_and_play?source=direct">Pack &lsquo;n play</a></li>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/noise_machine?source=direct">Noise machine</a></li>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/pillows_request?source=direct">Extra pillows</a></li>
<li style="font-weight: 300;" aria-level="1"><a href="https://www.sonder.com/help/during_stay_questions/special_occasion?source=direct">Special occasion request</a></li>
</ul>
&nbsp;
How can I make special requests due to allergies or health concerns?&nbsp;
If you have any specific requests due to allergies or health concerns (e.g. a feather-free room), chat with us on the <a href="https://www.sonder.com/help/booking_questions/sonder_app_overview?source=direct">Sonder App</a> or contact our <a href="https://www.sonder.com/contact-info">24/7 support team</a> so we can ensure you&rsquo;re comfortable during your stay with us.&nbsp;

How do I request extra items?

Après avoir terminé votre réservation, vous recevrez un reçu&rsquo;à votre e-mail de confirmation de réservation. Après avoir effectué le paiement des services supplémentaires, vous&rsquo;un reçu pour ces frais par e-mail.
&nbsp;
Vous pouvez trouver votre reçu le plus récent dans l'application Sonder. Pour ce faire, suivez ces étapes :
<ol>
<li>Ouvrez l'application Sonder</li>
<li>Accédez à l'onglet Séjours</li>
<li>Sélectionnez le Séjour correspondant au reçu dont vous avez besoin</li>
<li>Faites défiler vers le bas à &ldquo;Les choses importantes&rdquo; section et appuyez sur &ldquo;Votre réservation&rdquo;</li>
<li>Les détails de votre séjour se chargeront. Appuyez sur &ldquo;Télécharger le reçu&rdquo; pour télécharger une copie du dernier reçu de la réservation&rsquo;.</li>
</ol>
&nbsp;
sur d'autres sites
Veuillez noter que si vous n'avez pas effectué votre paiement de réservation directement avec Sonder, veuillez contacter le site de réservation que vous avez utilisé pour recevoir une copie de votre reçu.

Comment demander un reçu ?

Vous pouvez facilement réserver un Sonder sur la page principale de notre site Web, ou %{mahalo_link}. Vous pouvez naviguer par dates et villes spécifiques, puis ajouter des filtres tels que le quartier, le prix et le parking.
&nbsp;
Besoin d'aide pour trouver votre espace idéal ? Appelez notre équipe de réservation au <a title="" href="/contact-info" target="_self">en cliquant ici</a> et en sélectionnant le numéro de téléphone de votre pays ou envoyez-nous un e-mail à <a title="" href="mailto:inquiries@sonder.com" target="_blank" rel="noopener">investigations@sonder.com</a>. Pour les séjours de 90 nuits et plus, veuillez envoyer un e-mail à notre équipe commerciale au <a href="mailto:sales@sonder.com">sales@sonder.com</a>.

Comment réserver un Sonder?

Le processus de vérification avant l'arrivée de Sonder&rsquo;est en ligne et complété automatiquement afin de faciliter un accès sans stress et sans contact à votre espace réservé. Dans le cadre de ce processus, nous collectons des informations de base sur vous-même, vérifions votre adresse e-mail et votre numéro de téléphone, une carte de crédit pour couvrir les frais accessoires et, si nécessaire, demandons une pièce d'identité avec photo émise par le gouvernement et des images de votre visage.
&nbsp;
Selon l'endroit où vous séjournez chez nous, le type d'informations que nous demandons peut différer en raison des exigences réglementaires locales - assurez-vous de respecter toutes les communications que nous vous envoyons concernant la vérification avant l'arrivée.

Quel est le processus de vérification avant l'arrivée de Sonder ?

Sonder vérifiera les informations que vous fournissez dans notre processus de vérification avant l'arrivée pour s'assurer que personne d'autre que vous n'utilise vos informations personnelles, afin de prévenir les utilisations frauduleuses de votre identité, d'assurer votre sécurité et celle de nos invités, et de se conformer aux exigences réglementaires dans les endroits où nous opérons.&nbsp;
&nbsp;
Pour votre numéro de téléphone et votre adresse e-mail, nous&rsquo;enverrons des codes de vérification pour nous assurer que nous avons vos coordonnées personnelles dans nos dossiers. Si l'&rsquo;vous demande de fournir des images d'une pièce d'identité avec photo émise par le gouvernement et de votre visage, notre fournisseur de vérification tiers extraira les données biométriques et comparera les deux images pour garantir que la photo d'identité correspond au selfie. Sonder ou notre fournisseur de services tiers ne stocke pas vos données biométriques une fois l'identité vérifiée. Pour plus d'informations, veuillez consulter notre <a class="ProsemirrorEditor-link" href="https://www.sonder.com/en-ca/biometrics-policy">Avis de confidentialité des données biométriques</a>.

Comment Sonder vérifiera-t-il mon identité ?

Sonder gère et conserve vos informations conformément à notre <a class="ProsemirrorEditor-link" href="https://www.sonder.com/privacy-policy">Politique de confidentialité</a> et utilise le cryptage sécurisé de la couche socket pour la sécurité. Si vous souhaitez que nous supprimions vos informations d'utilisateur, veuillez soumettre une demande à <a class="ProsemirrorEditor-link" href="mailto:privacy@sonder.com">privacy@sonder.com</a>. Veuillez noter, cependant, qu'il peut y avoir des circonstances où nous sommes tenus de conserver tout ou partie de ces informations pour nous conformer aux exigences réglementaires locales.
&nbsp;
Si vous devez soumettre des photos de votre visage ID &amp; , Sonder utilise des fournisseurs de services tiers de confiance pour les collecter et les traiter. Sonder ne reçoit ni ne stocke aucune donnée biométrique.&nbsp;De plus, nos partenaires ne les partageront avec personne d'autre ou ne les utiliseront pour aucune autre raison et ne les conserveront que le temps nécessaire.&nbsp; Pour plus d'informations, veuillez consulter notre <a class="ProsemirrorEditor-link" href="https://www.sonder.com/en-ca/biometrics-policy">Avis de confidentialité des données biométriques</a>.

Comment Sonder stockera-t-il et protégera-t-il mes informations personnelles ?

Oui, dans la plupart des cas, vous devrez effectuer le processus de vérification avant l'arrivée, que vous ayez ou non réservé par l'intermédiaire d'un tiers. Vous recevrez des communications par e-mail de Sonder spécifiques au tiers par lequel vous avez réservé, assurez-vous de lire et de suivre les instructions spécifiques à votre réservation.&nbsp;

Dois-je effectuer le processus de vérification avant l'arrivée si j'ai réservé par l'intermédiaire d'un tiers ?

Une fois vos informations personnelles vérifiées, vous recevrez les instructions pour accéder à votre Sonder dans les 72 heures suivant votre heure d'enregistrement (notre norme est 16 heures, heure locale).&nbsp;
&nbsp;
Si vous terminez votre processus de vérification avant l'arrivée dans les 72 heures suivant votre date d'enregistrement, nous devrons peut-être examiner vos informations avant d'envoyer les informations d'accès. Nous apprécions votre patience dans ces cas-là et soyez assurés que nous Donnez la priorité à l’examen de vos informations à mesure que vous vous rapprochez de votre arrivée prévue.

Une fois que j'ai terminé le processus de vérification avant l'arrivée, quand recevrai-je les instructions d'accès à mon Sonder ?

En plus du coût du séjour dans un Sonder, nous facturons des taxes hôtelières standard (basées sur les lois et réglementations locales). Vous verrez le détail complet de vos frais avant le paiement.
Nous avons également besoin d'une carte de crédit pour couvrir les frais accessoires et pouvons procéder à une retenue de préautorisation.&nbsp;

Y a-t-il des frais ou des coûts supplémentaires?

Le montant total de votre séjour vous sera facturé au moment de la réservation pour les séjours jusqu'à 30 nuits. 

Nous acceptons toutes les cartes de débit et de crédit, à l'exclusion des cartes de crédit prépayées. Nous n'acceptons pas les espèces à l'arrivée.

Quand et comment dois-je payer?

Pour les séjours jusqu'à 30 nuits, aucun dépôt de garantie ne vous sera facturé, mais nous avons besoin d'une carte de crédit au dossier
en cas de frais accessoires. 
Pour les séjours de plus de 30 nuits, nous pouvons facturer un acompte en fonction de l'endroit où vous séjournez. Suite à votre
séjour, si l'espace est endommagé ou si les règles de la maison sont enfreintes, nous pouvons facturer des frais sur la carte enregistrée.

Y a-t-il un dépôt de garantie?

Prolongez facilement votre séjour via l' %{mahalo_link} ou sur la page %{profile_link} de notre site web en sélectionnant
«Gérer la réservation».


Comment prolonger ma réservation?

Contactez notre équipe des services à la clientèle. Vous pouvez nous contacter via la page %{profile_link} de votre compte ou
via l' %{mahalo_link}


Mon reçu est incorrect. Comment puis-je le réparer ?

Nous nous engageons à offrir nos meilleurs tarifs ici sur Sonder.com, bien que la réduction exacte soit sujette à changement. Lorsque vous créez un compte, vous bénéficiez de la réduction de nos membres.
Réserver directement avec Sonder vous aide à profiter au maximum de votre séjour! La création d'un compte est rapide, facile et gratuite et peut être effectuée avant ou pendant la réservation. Créer un compte et réserver directement vous permet d'économiser de l'argent et de bénéficier de réductions sur les prix des membres! 
Nous nous engageons à offrir nos meilleurs tarifs ici sur Sonder.com, bien que la réduction exacte soit sujette à changement.

Qu'est-ce que la tarification des membres?

La création d'un compte vous permet de gérer de nombreux aspects de votre séjour, tels que la demande d'équipements supplémentaires ou d'une
arrivée anticipée, le changement de dates, prolonger votre séjour ou de l'annuler. 

Créer un compte et réserver directement sur Sonder.com vous permet d'économiser de l'argent puisque vous bénéficiez de tarifs réduits pour les membres.
 Vous pouvez créer un compte à tout moment - c'est rapide, facile et gratuit. 

Nous nous engageons à offrir nos meilleurs tarifs ici sur Sonder.com, bien que la réduction exacte soit sujette à changement.

Pourquoi dois-je créer un compte pour effectuer une réservation?

En de rares occasions, nous pouvons ne pas être en mesure de poursuivre un séjour si un client ne réussit pas nos contrôles de vérification, ou si nous avons des raisons de croire que nos <a title="" href="https://www.sonder.com/en-gb/house-rules" target="_blank" rel="noopener">Règles de la maison</a> peuvent être enfreintes. La sûreté et la sécurité de nos clients, employés, voisins et partenaires sont notre priorité absolue, c'est pourquoi nous adoptons une approche prudente et sécurisée pour les réservations que nous acceptons. Nous nous excusons pour tout inconvénient que cela cause.
&nbsp;
Nous travaillons constamment à l'optimisation de nos processus de sûreté et de sécurité. Pour protéger l'intégrité de ces processus, nous ne&rsquo;pas partager les détails de notre politique d'évaluation des risques, ce qui peut entraîner l'annulation d'une réservation particulière. Soyez assuré que ces décisions sont prises à l'aide des informations fournies lors du processus de réservation, conformément à toutes les exigences réglementaires locales pertinentes, et qu'elles ne sont pas prises sur la base de caractéristiques protégées telles que le sexe, la race ou la religion. De nombreux comportements de réservation sont analysés, y compris la durée du séjour et si le client réserve localement, entre autres facteurs, pour prendre des décisions concernant les risques éventuels associés à un séjour donné.&nbsp;

Pourquoi ma réservation a-t-elle été annulée ?

Les options de stationnement varient en fonction de votre Sonder.
 Si vous avez besoin d'un parking pendant votre séjour, vous pouvez filtrer les Sonders qui ont un parking disponible sur notre site Web ou l'application.
 Une fois réservées, vos options de stationnement seront incluses dans vos instructions d'enregistrement ou sous %{profile_link} sur l'application.

Quelles options de stationnement sont disponibles?

Chaque Sonder est équipé de son propre réseau Wi-Fi privé&rsquo;Si vous avez un prochain séjour chez nous, vous pouvez consulter vos informations Wi-Fi dans la section %{profile_link} de votre compte.

Comment accéder au Wi-Fi?

Lorsque vous faites une réservation avec nous, vous acceptez toutes nos règles de la maison.
Veuillez cliquer sur %{detailed_house_rules_link} pour les afficher.

Quelles sont vos règles de maison?

Our standard check-in time is 4 p.m. and check-out time is 11 a.m.&nbsp;
<hr />
All available early check-in and late check-out time slots are exclusively viewed and booked via self-serve on the <a href="https://www.sonder.com/app" target="_blank" rel="noopener"> Sonder app </a> or the <a href="https://www.sonder.com/profile" target="_blank" rel="noopener"> My Stays </a> page of our website. Most of our available slots come at an additional cost that varies based on time. Contacting a representative will not lead to additional time slots as they see what you see, therefore it is recommended not to reach out to a representative for this purpose.
You may also adjust your arrival time if you expect to arrive at your Sonder past the standard 4 p.m. check-in time or plan to leave your Sonder earlier than the required 11 a.m. check-out time.
<hr />
Steps to process a request:&nbsp;
Sonder app:
<ol>
<li>Download the <a href="https://www.sonder.com/help/during_stay_questions/sonder.com/app" target="_blank" rel="noopener"> Sonder app</a>.</li>
<li>Log in to your Sonder account or use the "Find my reservation" tool.</li>
<li>Navigate to the &ldquo;Stays&rdquo; tab.</li>
<li>Select your current/upcoming reservation if multiple reservations exist.</li>
<li>Select the &ldquo;Edit check-in time&rdquo; or &ldquo;Edit check-out time&rdquo; button.</li>
<li>Select the desired time, if available.</li>
<li>Complete the required payment, if required, to confirm your new check-in/out time.</li>
</ol>
Sonder.com:
<ol>
<li>Head to <a href="https://www.sonder.com/profile" target="_blank" rel="noopener"> your profile</a>.</li>
<li>Navigate to your current/upcoming stay.</li>
<li>Under "Reservation Confirmed. You're all set!" select &ldquo;Manage Reservation...&rdquo;&nbsp;</li>
<li>Select &ldquo;Edit check-in time&rdquo; or &ldquo;Edit check-out time.&rdquo;</li>
<li>Select the desired time, if available.</li>
<li>Complete the required payment, if required, to confirm your new check-in/out time.</li>
</ol>
<hr />
If there aren&rsquo;t any open time slots, check out these alternative options in the Sonder app:
<ul>
<li>Explore luggage storage options.</li>
<li>Check out a local caf&eacute; while you wait for your Sonder to become available.</li>
<li><a href="https://www.sonder.com/help/booking_questions/modify_booking?source=direct" target="_blank" rel="noopener"> Extend your stay </a> a night so you're guaranteed early check-in or late check-out.&nbsp;</li>
</ul>

Comment demander un enregistrement anticipé ou un départ tardif?

Sonder offre aux clients la possibilité de réserver des services d'entretien ménager à la demande moyennant des frais nominaux. Cela garantit aux clients un séjour ininterrompu et respectueux de l'environnement.&nbsp;
&nbsp;
Le service de ménage doit être programmé via l'application <a title="" href="https://www.sonder.com/app" target="_blank" rel="noopener">Sonder </a>a minimum de 24 heures à l'avance.

Offrez-vous un service de ménage quotidien?

Vous pouvez faire la demande ici, tant que vous avez un séjour en cours ou à venir. Veuillez utiliser le formulaire ci-dessous pour faire votre demande.

Comment demander un parc portatif pour bébé?

Comment demander un appareil a bruit blanc?

Nous avons approvisionné votre espace avec suffisamment de savon, de lotion, de shampoing et d'après-shampooing pour que votre séjour commence confortablement. D'autres articles comme le dentifrice ne seront pas dans votre Sonder. Si vous oubliez le vôtre ou si vous manquez de ce que nous fournissons, vous pouvez trouver des recommandations pour des magasins à proximité ou des services de livraison locaux sur l'application Sonder.

Dois-je apporter mes propres articles de toilette?

Si vous avez oublié quelque chose pendant votre séjour à Sonder, nous&rsquo;heureux de le regarder et de le restituer s'il est retrouvé. Connectez-vous ci-dessous et remplissez le formulaire qui contient une description de votre article et la meilleure adresse à laquelle l'envoyer. Si nous le trouvons, nous pouvons vous demander de prendre en charge les frais d'expédition pour le récupérer sain et sauf.

Comment trouver ou signaler un article perdu?

Pour le bien de notre planète, nous vous demandons de bien vouloir réutiliser vos draps et serviettes et utiliser les machines à laver dans votre espace. Si votre Sonder n'a pas de laveuse ou de sécheuse, veuillez nous contacter pour les réapprovisionnements.

Comment demander des serviettes supplémentaires?

Comment demander des oreillers supplémentaires?

In case you plan to arrive earlier or stay later, we have luggage storage options available. For more information specific to your booking, please log in below.
 
By using Sonder&rsquo;s Guest Luggage Lockers, You agree to the following terms and conditions of use:
<ol>
<li>Sonder is providing Luggage Lockers to its Guests and its Guests alone, as an accommodation, and Sonder undertakes no special duties of care with respect to such Luggage Lockers.</li>
<li>You may only use the Luggage Locker for storage of Your luggage prior to check in and after check out. Luggage Lockers may not be used for storage during the course of Your stay.</li>
<li>Starting at 8 AM on the day of Your check in, Luggage Lockers shall be available to You up until You have checked into Your room. Once You have checked out, You may use the Luggage Locker until 10 PM. Luggage Lockers must be cleared no later than 10 PM of the day of Your scheduled check out.</li>
<li>You agree to keep the Luggage Lockers and surrounding area clean and in good order.&nbsp;</li>
<li>You agree to keep the Luggage Locker locked except when placing items in or removing items from the Luggage Lockers.&nbsp;</li>
<li>You shall not make any alteration to the Luggage Lockers without the express written authorization of Sonder and may not designate the Luggage Locker to anyone who is not a Guest of Sonder in any way.&nbsp;&nbsp;</li>
<li>Sonder shall not be liable for any damages or loss to You with respect to the contents of the Luggage Locker as a result of theft, disappearance, vandalism, fire, water, leaking pipes, rain, electrical malfunction, explosion, any act of God or any other situation out of the control of Sonder.&nbsp;</li>
<li>Items of extraordinary value should NOT be stored in the Luggage Locker. Sonder assumes no liability whatsoever for items such as, but not limited to, cell phones, wallets, jewelry, cameras, computers, computer tablets, iPads, antiques, art objects, car and house keys, medicine, documents, perishable goods, live plants or animals, including prohibited items, loss of cash, nor incidental or consequential losses involving, but not limited to missed airline flights (or other transportation), or loss of employment or loss of business and shall not be liable for loss of property.</li>
<li>You acknowledge that Sonder does not accept liability for any loss or damage caused during storage (subject to local Innkeepers Act Liability requirements). Sonder recommends that You consider obtaining renter&rsquo;s insurance or personal property insurance to protect against any damage to or loss of Your personal items. Any loss, theft, or damage of Your property must be reported to a manager at Sonder.</li>
<li>The storage of revolvers, firearms, weapons, copies or imitations of weapons, knives or any other type of handheld weapon, ammunition, illegal drugs, explosives or flammable substances, welding equipment, perishable food substances, chemical, toxic or hazardous materials or any other inherently dangerous substance is strictly prohibited. Storage of illegal items in the Luggage Lockers is strictly prohibited. No items shall be stored in violation of any order or requirement imposed by any government agency or in violation of any law.&nbsp;</li>
<li>All items left in the Luggage Locker are subject to visual or hand examination by Sonder and/or law enforcement officials at any time and without prior notice or Your presence. All personnel of Sonder and local security, including, but not limited to, employees agents, and/or contractors shall be held harmless for performing such duties or following the written or verbal orders of any governmental authority.</li>
<li>Sonder will protect all personal information provided by You to use Luggage Locker, such as name, phone number, and e-mail address,&nbsp;but maintains the right to share that information with local security or any authorized law enforcement agency as required by law.</li>
<li>In the event that You lose Your code or there is a malfunction to the entry into the Luggage Locker, Sonder will require positive identification from You and absolute proof of contents ownership.</li>
<li>If You do not return for Your luggage and it remains in the Luggage Locker after You have checked out, Sonder shall try and contact You to return Your luggage. If You are unable to return, then You should make arrangements at Your own cost for the luggage to be shipped to You after You have correctly verified Your luggage by description without first being told what the luggage is and how many pieces there are. When You cannot be contacted or do not return to collect the luggage, the Sonder Legal Department will be contacted to verify how long Your luggage must remain in the Luggage Locker, how it should be opened, stored, and disposed of based on local Innkeepers Liability Law.</li>
<li>You hereby release, waive, discharge and covenant not to sue Sonder, its affiliates, successors, assigns, agents, and employees, from all liability, Your personal representatives, assigns, heirs and next of kin for any and all loss or damage, and any claim or remain therefor on account of injury to the person (including death) or property arising out of or in any way connected to Your access and use of the Luggage Locker noted in this agreement.</li>
<li>YOU HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT YOU HAVE GIVEN UP SUBSTANTIAL RIGHTS BY AGREEING FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO YOU.</li>
</ol>

Besoin d'un endroit pour ranger vos bagages?

Nous aimons célébrer les occasions spéciales! Faites-nous savoir comment nous pouvons rendre votre séjour exceptionnel.

Qu'offrez-vous afin de souligner les occasions spéciales?

Si vous avez besoin que quelque chose soit réparé, ou si vous avez besoin d'aide ou d'assistance, notre équipe de services à la clientèle est disponible 24h / 24 et 7j / 7. Vous pouvez nous contacter via la page %{profile_link} de votre compte ou via le %{mahalo_link}. Certaines demandes exigent que nous entrions dans votre Sonder, nous obtiendrons d'abord votre permission. Notre politique est de toujours frapper et de nous identifier avant d'entrer. Il n'est pas nécessaire d'attendre ou de modifier votre horaire, mais si vous préférez que nous arrivions à une certaine heure pour vous rencontrer en personne, faites-le nous savoir.

Comment signaler un problème pendant mon séjour?

Contrairement aux hôtels traditionnels, la plupart des Sonders ne disposent pas d'une réception, donc il n'y a aucune garantie que
quelqu'un soit présent pour recevoir votre colis si vous n'êtes pas sur les lieux. Au lieu, nous vous recommandons d'utiliser un lieu de ramassage
fourni par les livreurs locaux. 
Nous avons recherché une variété de points de retrait locaux où votre colis peut être conservé en toute sécurité jusqu'à ce que vous
soyez prêt à le récupérer. Recherchez nos recommandations locales dans votre confirmation de réservation et les
courriels d'instructions d'enregistrement. Sonder n'est pas responsable des livraisons et des colis perdus ou volés.

Puis-je recevoir du courrier et des colis à mon Sonder?

Notre équipe de services à la clientèle est disponible 24/7. Vous pouvez nous contacter via la page %{profile_link} de votre compte
ou via l' %{mahalo_link} si vous souhaitez nous faire part de vos commentaires sur votre séjour, ou demander une facture ou un reçu.


Je veux vous parler d'un séjour récent, comment faire?

Tous nos Sonders ne sont pas équipés de la télévision par câble, mais devraient être équipés d'un câble HDMI, chromecast
ou un système similaire. Vous pouvez trouver des informations spécifiques concernant votre espace sur chaque description de nos espaces.


Mon Sonder aura-t-il la télévision par câble?

Chromecast est un appareil qui se branche sur n'importe quel téléviseur ou moniteur et peut diffuser le contenu de votre
téléphone ou ordinateur sur votre téléviseur. Pour obtenir Chromecast, connectez le câble d'alimentation USB à votre Chromecast.
Branchez ensuite l'autre extrémité du câble d'alimentation USB sur un port USB ouvert de votre téléviseur ou sur l'adaptateur secteur
inclus que vous branchez ensuite sur une prise de courant. 
Vérifiez à nouveau que le Chromecast et l'appareil mobile ou la tablette que vous utilisez
sont tous deux sur le même réseau Wi-Fi. 
Les étapes ci-dessous devraient vous aider à accéder au Chromecast si c'est la première fois que vous l'utilisez: 
<ol>
<li>Brancher le Chromecast</li>
<li>Installez l'application Google Home</li>
<li>Assurez-vous de connecter votre appareil mobile / tablette au même réseau Wi-Fi que vous avez l'intention d'utiliser
pour configurer votre appareil Chromecast</li>
<li>Ouvrez l'application Google Home</li>
<li>Suivez les étapes de l'application Google Home</li>
<li>Si vous ne voyez pas les étapes de configuration de votre Chromecast:</li>
<ol>
<li>En haut à gauche de l'écran d'accueil de l'application Google Home, appuyez sur Ajouter l'appareil, Configurer de nouveaux appareils.</li>
<li>Suivez les prochaines étapes à l'écran.</li>
</ol>
</ol> 
Vous devriez maintenant être configuré. Si vous avez encore besoin d'aide, veuillez nous contacter.

Bonjour! En quoi pouvons-nous vous aider?

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