Frequently Asked Questions

Sonder is a curated guide to urban stays. Design-forward apartments and boutique hotels in walkable neighbourhoods, chosen against a quality bar rather than listed wholesale. We don't operate buildings; our booking partners handle the reservation itself.

Most travel sites start with inventory. Sonder starts with curation. We select for neighbourhood, design, and the details that shape a trip, so you see fewer listings worth more of your attention.

Sonder is part of TravelAI. TravelAI acquired the Sonder brand, trademarks, and the sonder.com domain and is rebuilding it as a curated guide to urban stays.

It's a coined word: the realization that every passing stranger is living a life as vivid and complex as your own. We think it's the right name for a brand built on the idea that your tastes and memories are yours, and worth carrying with you.

Two kinds, from day one: space-led stays (apartment-style, from a night to several months) and services-led stays (boutique hotels).

Visit sonder.com/concierge to meet Tripp, your travel concierge on Sonder. Explain your trip in your own words — or paste in an itinerary from ChatGPT, Claude, or another AI tool — and Tripp comes back with recommendations tailored to you. Along the way, Tripp saves your travel preferences as a memory you can claim as your own and use on any site, so your preferences travel with you and you never have to re-explain yourself. Tripp is in early access, so features and recommendations keep improving as it learns. Prefer to look yourself? You can browse the full selection on sonder.com and search the city you want. When you find a stay you like, the booking and payment are handled by the partner fulfilling it.

To find a stay, use Tripp at sonder.com/concierge or browse sonder.com; when you're ready to book, you're directed to the fulfilling partner. When you find a stay you'd like, you're directed to one of our booking partners to complete the reservation. Booking, payment, and reservation management are handled by the partner fulfilling the stay.

Changes, cancellations, and payment questions are handled by the partner you booked through. Your confirmation email has their contact details and your booking reference.

No. Sonder helps you discover and compare stays; reservations are fulfilled through our partners, who manage booking, payment, and support. You keep the partner's protections, policies, and service.

Prices come directly from our booking partners and reflect their live rates. Because rates and availability change in real time, final pricing is confirmed with the partner at checkout. Sonder doesn't add fees or markups.

For an existing reservation, contact the booking partner that fulfilled it. Their details are in your confirmation email. If you hit a wall with them, write to us and we'll see what we can do.

In November 2025, after Marriott International announced the termination of its partnership with the old Sonder, Sonder's parent company announced a wind-down of operations. In Canada, Sonder Canada Inc. and Hospitalité Sonder Canada Inc. filed for bankruptcy under Canada's Bankruptcy and Insolvency Act. It is from these Canadian entities' estates through their court-supervised bankruptcy that UpNext Ventures Inc. (doing business as TravelAI) acquired the Canadian estates’ rights and interests in the Sonder trademark portfolio, including the SONDER word mark across more than 50 global trademark registrations as well as more than 70 domain names, including Sonder.com.

Following a review conducted by the Trustee, Ernst & Young Inc., with the assistance of its legal counsel, the Trustee determined that the available evidence supported the Canadian Sonder entities asserting rights and interests in the trademarks and domain names that formed part of the sale process, and which had been used across the broader Sonder group. The Superior Court of Québec (Commercial Division) approved the sale to UpNext Ventures Inc. at a hearing held on July 6, 2026. TravelAI acquired the Sonder word mark and associated global trademark registrations and a domain name portfolio, including the Sonder.com domain, and is building something new with them.

TravelAI acquired the brand, trademark registrations, and domain names only, not the former company or its obligations. We hold none of its reservations, accounts, credits, vouchers, or gift cards, and there's no mechanism on our side to look them up or redeem them. Claims against the previous owners of Sonder go through the court-supervised wind-down. If you were one of those impacted, please contact the Trustees for the old Sonder. TravelAI and UpNext Ventures Inc. are not affiliated with Sonder Holdings Inc.

No. The previous apps, accounts, and platform belonged to the former operating company and weren't acquired by us, so we can't access or restore them. TravelAI and UpNext Ventures Inc. are not affiliated with Sonder Holdings Inc. The new Sonder lives on the web at sonder.com.

Some buildings operated under the former Sonder brand before the wind-down and are now run by other operators or have returned to their owners — separately from us. A place you knew as a Sonder may now run under a different brand with no connection to us. Where a property was once a Sonder, and we have been able to identify it, we note it.

Every property is evaluated against our standards for location, design, quality, and overall fit for the kind of stay we curate. The goal isn't the most properties — it's the right ones. We keep the specifics of our selection qualitative.

No. Properties are independently owned and operated by hospitality brands, property managers, and accommodation providers. Sonder helps travellers discover and evaluate them. Where the old Sonder's technology once lived in the lock on the door, it now lives in discovery, memory, and AI-enabled personalization. We rely on our partners for maintaining the inventory rather than controlling master leases ourselves.

Details come from our partners and suppliers and can change over time. For anything your stay depends on — accessibility, pets, parking, check-in — confirm directly with the booking partner before you book; their listing is the authoritative source.

For property-specific questions (amenities, accessibility, parking, check-in), contact the booking partner or property manager directly.

Sonder is a curated selection drawn from our partner platforms (Booking.com, Expedia, Vrbo). If your property is live on one of those and clears our quality bar, it can be selected to appear on Sonder. The listing relationship stays with the partner platform.

Not today, properties enter Sonder through our partner platforms. A direct "add a listing" path is in development. If your property is live on a partner platform and you think it belongs on Sonder, send us the link at support@sonder.com and we'll take a look.

Nothing, and we don't take a cut of your bookings. Sonder is a curated marketing layer: your listing and bookings stay exactly where they are today, on the platform you already use, and you receive the same payout from them as normal. Listing content flows from your partner-platform listing, so corrections made there flow through to us.

Email us at support@sonder.com with the property name and address (or listing link). Removals are handled by a person, not automated. Removal from Sonder.com only affects Sonder.com. Your listings on the booking platforms themselves are untouched.

For how the new Sonder handles your personal information — and to make an access, correction, deletion, or portability request — see our Privacy Policy at sonder.com/privacy-policy. Requests are handled by our Privacy Officer at privacy@travelai.com, subject to identity verification.

Data held by the previous owners of Sonder wasn't acquired by us, so it isn't something we can access or delete. For new-Sonder data, use the contact above. TravelAI and UpNext Ventures Inc. are not affiliated with Sonder Holdings Inc. and any questions on historical data should be addressed to the former entities or their representatives.

No. No property can buy placement on Sonder. We work with partners across the travel industry, but selection is editorial — traveller experience first.

Sonder earns revenue through partnerships with booking platforms when travellers discover and book stays through the site. That lets us focus on curation and discovery rather than operating properties.

Our only official channels are sonder.com and email from support@travelai.com. We operate no social media accounts at this time, so any account claiming to be Sonder—including older accounts with pre-relaunch content—isn't us. We'll never ask for payment, card details, or a fee by email to "release" a refund. If money has changed hands, your bank is the fastest protection.

We're email-first right now. Write to us at support@travelai.com and a real reply comes from that address.

Tripp is your travel concierge on Sonder, available now in early access at sonder.com/concierge. To get started, just explain your trip in your own words, or paste in an itinerary from ChatGPT, Claude, or another AI tool. Tripp takes it from there and comes back with recommendations tailored to you. Along the way, Tripp also saves your travel preferences. You can claim this memory as your own and use it on any site, so your preferences travel with you and you never have to re-explain yourself. Tripp is in early access, so features and recommendations will keep improving as it learns.