b smart motel Basel | Hotel in Basel

Check in was a nightmare. The check in kiosk was indoors but the only access to help was outside the locking door so it was at least a two person job, one to talk to staff outside and hold the door open and one to input at the kiosk! A total pain!!!! The bathroom floor was peeling and there was mold in the shower

Great location and complementary coffee. Comfy beds

I feel this place is overpriced. It is dated at a poor condition. Not very clean. Very loud. You can hear your neighbors using their bathrooms, for example. This place rates high for a convenience, but otherwise I would pass. I think you can get better value for your money elsewhere.

Easy self check-in. Simple rooms with ample amenities that is most importantly clean. Location was great as it is near to the train station and yet not noisy or unsafe. There is a small convenience store just next to it. The only inconvenience was there was no kettle in the room so you have to go downstairs' to dispense hot water. Since there are no staff in operation - be prepared to store your luggage at the train station if you arrive too early

No contact information in room if you had any questions. The QR code didnt work. Baselcard (free public transport) which ALL Basel hotel rooms are entitled to, were not issued until 8 hours after we had to email and ask for them. Only 1 Euro power socket in the entire room. Property was clean and had free tea and coffee.

Very convenient, walking distance to city center and train station. Just 20 min from airport. The design and facilities are super cool! Comfortable and clean. Free coffe and tee at the entrance.

Especially liked the coffee machine in the reception, and the quick resplnse to my questions.

For the amount of money to stay for a night, I was greatly disappointed. The bathroom hadn’t seen a proper deep clean in I don’t even know how long (you can tell with all the mildew buildup). And the pillows were not pillows. I had to grab the towels in the bathroom and use those as pillows. Considering I decided to stay the night in Basel to get some rest before another day of traveling, this was extremely upsetting

Love the convenience of the location. The floor plan was unexpected but great; charming. Loved having the two bathrooms (one full, one half). Wish it had air conditioning. It was warm and stuffy when we arrived.

I liked how convenient it was to parking. It seemed like a free parking pass was provided, however, there were no instructions and ultimately it did not work. The Basel pass was a nice touch, however, I was only there for an overnight and was not able to use it. I was unaware that there would be no reception desk. This is a huge drawback.