Summary: We ended up being disappointed by the „resort“. First and foremost, customer attention is extremely poor. There was no reception and we had to ask for everything via WhatsApp. It felt like we had to beg for many things, we had to write every day that we want our room cleaned and towels changed, or else they would not do it. We also had to ask for beach towels as they were not provided. The wifi was not working well in the room and the AC was making heavy noises and was dripping. They claim that they would always bring you to the beach with a golf cart, however we ended up walking there most of the time as we didn’t see any staff to bring us. Breakfast tastes good but as a hotel guest your options are strictly limited to the same 3 items on the menu, which after multiple days gets boring. I also had to beg to change the bacon with avocado to have a vegetarian breakfast. It seemed like we were the only guests end of July/beginning of August which added a strange feeling to our stay. The infinity pool was nice, yet small, and the beach was nothing special. The sun beds are old and we were biten heavily by sandflies. As we had to leave early the last day, we asked to get our included breakfast to go, which was declined. The arranged airport shuttle did not show up! Luckily we found someone cleaning in the morning and she called a colleague that took us to the airport while stopping multiple times to pick up other workers. We arrived 25mins later than planned to the airport.
Stella-Marie
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Aug 4, 2026 05:21:40 AM
Summary: Currently this place experienced with management changes. Therefore a huge mess in customer care.
Alexander
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Apr 11, 2026 02:45:13 AM
Summary: Not what we booked
daniel
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Dec 20, 2025 08:45:22 AM
Summary: I would recommend a better mattress Preferably a pillow top for the room.
Sam
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Oct 26, 2025 03:12:21 AM
Summary: Wonderful hotel in Roatan! Great service.
Juan
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Oct 15, 2025 08:17:01 PM
Summary: Staff was helpful and friendly. The resort isn’t set up like typical hotels. I was expected a hotel room but ended up with an apartment unit that can sleep 6 people. The unit was nice, comfortable and well maintained. The resort is situated on hills but they offer transportation around the resort to your rooms and restaurants. The food on the resort is good. If you eat at the beach club be prepared to fight the flies for your dinner. The hotel does have docks if you’re taking a water taxi back.
Christopher
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Aug 31, 2025 07:29:39 AM
Summary: Cozy setting & a wonderful view from the rooftop, with a beach club in a quiet & fancy area compare to other beaches. Preferably for people travelling by car, renting a scooter or willing to be isolated; otherwise, restricted mobility. Confy and spacious rooms. Communication by Whatsapp mainly late evening since there is no one at reception at all times. Not recommended to check in on Mondays; limited food options in situ & restricted mobility from / to the beach club late evening & night as well on Mondays. Helpful staff requesting water taxis for guests. Tours available.
TIZBE TERESA
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Aug 10, 2025 09:54:47 AM
Summary: Beautiful!!!! The property was unique…not directly on the beach, but such beautiful surroundings and an incredible view of the ocean! We easily hopped on a tuk-tuk to go to beach club and back. Service by all staff was amazing! We especially loved Jack at the beach club!!
Jodi
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Aug 3, 2025 01:50:06 AM
Summary: The hotel has an amazing selection of food (tasty, perfectly presented and crafted), drinks (quality on every sip), and a service to match it all. The rooms were detailed to match the Caribbean chill vibe with a great taste in artwork.
I have to point out again the AMAZING service, the staff makes the stay that much enjoyable with a service that is second to none.
Alejandro
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Jul 29, 2025 03:49:48 AM
Summary: The property is so cute, the rooms sit up on a hill and the beach is down below. They have golf carts to take you to and from, which is so helpful. You can walk along the beach about 30 minutes to west bay which has great restaurants and beach clubs!
Kirsten E.
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Jul 10, 2025 08:26:14 AM