Castle Hotel | Hotel in Merthyr Tydfil, Wales

“the hotel is quiet old, but nice and clean... Peoples on reception are very kind and helpfull”

“Staff were extremely helpful especially the lady at reception”

“Very old rooms. Not all the showers worked. In a nice location. Cheap and basic.”

“Good breakfast. Spacious room. Tricky wifi.”

“Check in staff member was very unwelcoming, tried to claim that we may not be allowed into our booked room because the hotel "doesn't allow 3 adults into the same room", even though we booked the room for 3 adults and the hotel accepted our booking. 3 adults in our case were 2 parents and our child aged 18. I think that to try to deny admission (or more likely try to con us into paying for a second room) because our child is a few days over the age of 18, rather than below it (when he would be classed as a "child" rather than "adult) is preposterous. Anyway, there was nothing about this hotel "policy" on its website and our booking for 3 adults was accepted. In the end we were allowed into our room after the receptionist "phoned the manager" to ask if she can let us into our room but this is not the sort of welcome we would expect from any normal hotel. Additionally, she was generally sour, unpleasant and unhelpful. I had to go back to the reception later to ask for the password for their free wifi, because the receptionist didn't provide it. Though by the time I got back to the reception, there was a different receptionist there, who provided the password and was generally helpful and friendly. ”

“Booked it same day, the room was on the 4th floor and as it was during the heatwave, was a bit warm, they did provide us with couple of fans that helped. It was a lovely room with a sofa, TV and vanity table. A nice view of trees and sunset. It was clean everywhere. ”

“Staff very friendly, welcoming and helpful. The room was extremely comfortable, the only downside being the taps in the bath/ shower. To warn of hot water was an understatement - you had a choice. Be scalded or have at best a luke warm shower. As for food - we ate a late lunch there and the food was excellent - with absolutely huge portions. Breakfast was not so good although still passable - it would have been good to have had the option of fruit. ”

“It was central”

“Turned up, checked in, went to room.and left immediately due to hotel clientele, the excessive noise from the 3 pubs right next door and the strong smell of fatty food cooking underneath us. The hotel, according to locals, has gone downhill since new owners have taken over and is little more than a glorified hostel. ”

“I don’t really have much good to say apart the staff were extremely professional, polite and well turned out however, the rest of the hotel had a very strong food/cookin oil aroma, very poor finish to the rooms, dated and very insecure. Bar was ok but under staffed. A lick of paint and a new carpet are far from what this establishment needs to bring it to a 1 star hotel. Sorry to the staff , you guys were what stopped us from leaving the moment we arrived. Shower was terrible and the same dead flies in the same place as the first nigh.”