CDSHotels Basiliani | Hotel in Otranto, Puglia

“The hotel itself is a clean resort with a beautiful swimming pool, one of few in the area you can actually use to swim laps and spend all afternoon in. Unfortunately however the hotel is completely let down by the rooms, the beds, the rude young staff and the lack of assistance. We stayed for 3 nights and managed to get next to no sleep throughout our entire stay due to the beds feeling similar to sleeping on concrete. On the first day we knew we were going to struggle, however we wanted to give everything a fair chance, so we waited for the second night and we did not sleep at all due to the discomfort. My partner discussed the issue with reception and was faced with rude dismissive staff, who ignored the fact that I have a disability which was made worse by the lack of sleep and general stiffness. We were told that the hotel was fully booked so we couldn’t be moved, and nothing could be done other than a mattress topper. The topper was handed to us and was clearly old, the filling was balled up in each section leading to even more discomfort. At this point we looked for a new hotel for the final night and realised rooms were available but only suites, which we would have paid for, but we were lied to. The bedroom was incredibly small with no privacy, and the room unlocked from a wallet containing only bank cards, which we realised when we got in and saw we had left the kesecure room key. The staff are snobbish and only polite to older couples and families.”

“We had a lovely stay in this hotel. The room was super clean, with amazing facilities and balcony. Only a 15 to 20 min walk into the old town. The pool area was great, and we also made use of the spa which was very relaxing. ”

“My first impressions were that this is a well- appointed and sophisticated resort. The design is beautiful, but be aware that the entire resort is terraced off into multiple levels, so there is lots of stairs. However, there are some strategically located elevators for those that have trouble navigating flights of stairs. My stay was during the first weekend of October 2024 and little did I know, that this is already considered the “off-season“. While that means more affordable lodging rates, it also means a muted vibe and a reduced level of services I’d expect in a 4-star resort. Moreover, the resort is situated outside of town and a visit to the seafront, restaurants , and shops meant a 15 to 20 minute walk. While the resort does have a shuttle van, it was not in operation to transport guests to/from the seafront or the train station (I walked a mile/1.6 km with luggage from the station on check-in day). Uber was not available and no local buses were running in October. The on-site restaurant was mediocre, with the exception of the breakfast which was great! There are 2 tiny bars, but a full-service lounge is needed. But despite these criticisms for the resort as a whole, I must say that ALL of the staff I interacted with during my stay was friendly, professional and accommodating. They exhibited pride in what they did for guests. Overall, I would still recommend a stay here. But be sure to ask a lot of questions about seasonal services before you book or visit. ”

“Beautiful pool. ”

“great place and nice swiming ”

“Great place for a relaxing vacation. On walking distance from Otranto. The hotel is offering a great looking pool with enough beds and umbrellas poolside. Rooms are very clean with enough space. Very helpful staff. If there is a small downside to be mentioned, it is in the way the hotel has been build with different levels and stairs (elevators available). ”

“Nice modern property, fairly large hotel so does lack the intimacy of a smaller hotel. Dinners were quite good and the waitress in the dining area was wonderful. The old bartender in the lobby is a grump. Good spot to use for touring the area. South on the coast road was amazing. 15-minute walk to town, so handy to have a car or taxi.”

“This is beautiful hotel, very nice grounds, lovely swimming pool and amenities. It's removed from the hustle & bustle, but still quite walkable to the Centro. Overall, a great option to explore the area.”

“We stayed just one night, but waa worth it. City of monopoli is close by..”

“Great hotel, in a fabulous part of Puglia.”