Chez Hotel Arlington Heights | Hotel in Arlington Heights

Muliti-day stay... very clean with helpful and friendly staff. Housekeeping was very thorough, and overall a very pleasant stay. Cranberry muffins for breakfast, though? Ewwwwww!

Great location, easy check in, room was comfortable.

The description on the hotel profile did not match the experience. There was no breakfast available, no restaurant was open, no room service and no turndown service. Coffee cart was available in the mornings. Coffee shop didn't offer much and didn't even have normal milk available. Room was nice but it could get quite loud from the hallway and noise from the roof top bar area. There is essentially minimal sound proofing and you can hear the neighbors. Overall, the experience was very poor compared to what was advertised.

Rooms and decor were lovely. Super nice touch with the high-end Dyson hair dryers. Very large tvs in room. Really enjoyed my two night stay.

Great hotel, if you're the only one in it. Let's start with the good: The rooms are clean and nicely decorated. The beds are comfortable. I wish there was a bit more shelf/closet space, but that's just nitpicking. The staff are nice, and happy to help. There was only one problem, but it was a very big problem: noise insulation between rooms is practically nonexistant. We stayed here for 10 nights. Our first night, we were below a family with at least one child, who spent a lot of time running around and dropping things on the floor until about 1:30am. Every thud came through clearly. Our second night, the hotel was hosting some sort of nightclub event at the rooftop restaurant. There was no parking for hotel guests, just a $15 valet (parking is normally free and plentiful). The lobby and elevators were crowded. Our floor had partygoers slamming doors, yelling and whistling in the hallways. We could hear the music from the event FOUR FLOORS ABOVE US. The noise was even worse than the previous night, and went until 2am. The next few nights were mostly quiet (though we could still hear a few quiet conversations through the walls, people walking above us, things falling on the floor, etc), until one morning the room next door start playing loud music and shouting at 9am. In short, we won't be back. We've stayed in a lot of hotels, and this one was far noisier than even some budget hotels. The rooftop event in particular was very disrespectful to the hotel guests.

Clean and quiet room. Use of transportation very nice

Staff was great!

We had a girls’ trip for the women in my family; everyone loved the vibe, and the hotel was great. I will book again.

The Chez hotel looks beautiful on the outside but upon a closer look it is not so beautiful. A lot of the updates to the hotel are already showing wear, it is apparent that they were not trained to clean with the amount of crumbs on the floor and the hair on the shelves. The walls are super thin and you can hear everything from the people staying both above you and beside you. On some Saturdays you can hear the music from the beautiful rooftop lounge clearly on the second floor. We asked about ice machines and they said they turned them all off for noise complaints. Soundproofing and cleanliness should be the main focus of this hotel going forward.

The hotel is really nice and clean. Staff was really nice, the only problem I had was the mini fridge was so loud that it was very hard to get rest. Didn’t want to go through the hassle of having someone come in and check it, or possibly switching rooms. But other than that it was pretty good.