City Residence Chelles  |  Apartment in Chelles

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The parking is secure and the area close to drive to Disney, but the apartment needs some maintenance, very poor in condition, but for the price we paid we cannot complain too much, not enough toilet paper or bathroom amenities for 4, cleaning was great, very comfortable bed and sofa bed, it is 2 star hotel with some comfort, for one or two nights is great. But longer stay, i would suggest paying a little more and have some more comfortable areas.

Staff was friendly and understanding despite the language barrier. Very good value for money if you would just be in and out.

You get what you pay for at this hotel: it's not the most pleasant or comfortable, but it was quite cheap. The good things wrte a decent kitchenette, saving on meals out, and a tasty breakfast, even if it was a touch limited in range. The bad things partly stemmed from reception only being open until 4pm on a Sunday, which was the day we checked in for our one night stay. We did arrive before the close of reception, so didn't need the late check-in process. However, by rhe time we'd unloaded the car, the receptionist had left, so we had nobody to report the lack of a travel cot to (I'm fairly confident we requested this on our booking), nor could we request additional pillows (the provided ones were too thin on their own). Also, the sofa bed was particularly uncomfortable to sleep on and our main double bed was quite small. Furthermore, the shutter for the main room qas missing the attachment to close it, so we had to have it open overnight. Finally, the heating had been turned up to full blast before we arrived, meaning the room was excessively hot, even with the window open, despite it not being all that warm outside. Overall, I wouldn't recommend the hotel, though if price is all you're really bothered by, then go for it!

Check in was very easy and the guy on reception was very helpful and friendly Just be aware of check in time before arrival especiy on the weekend Sunday in particular like us Our room was on the second floor.. but the hotel has a lift so not a problem Our room was very comfortable and had everything we needed for our three night stay Although very similar to the picture in the app It has aged since.. The kitchenette has.. microwave.cooker..fridge and utensils Bathroom.. shower and basin.. large mirror Towels but wasn't changed daily on our stay unfortunately Bed was comfortable and had no trouble sleeping TV on the way.. only french channels but again not an issue for us after all we are in France We stayed December and although very cold outside our room was adequately heated and we were very comfortable I advise paying for parking although street parking is available it's not easy to find a space later in the day/evening Still great value for money and for me great location for Disney and Paris both approximately 30 minutes drive.. The hotel is ideally situated for eating and shopping.. Some within walking distance and some a short drive away McDonalds five minutes walk.. local shop for bits and pieces just up the road Supermarket and restaurant again close by...

The bathtub needs to be fixed it’s leaking.

The hotel has parking, but I find it unreasonable to pay for parking inside the premises. A troubling incident occurred: I accidentally forgot my laptop bag, which contained two laptops. When I contacted the hotel to report it, I was informed that nobody had found the bag. The hotel further claimed they had reviewed the CCTV footage and saw no one taking it. This response is a red flag for me, as the matter remains unresolved. I rest my case.

Customer service is okay

The beds were comfy and everything we needed was provided (bedding, towels, washing up equipment, soap etc.). It is a 20 min walk to the train station but the walk is a nice one and the train to Gare de l’Est is direct and quick. There is a shop and a McDonalds nearby.

Great staff