Croydon by Charles Hope | Apartment in Fairfield

It hotel a private block of apartments and the staff on the concierge are bad. They couldn’t find my key and when I asked for WiFi in lobby they refused to give it. The apartment was ok but basic and the mattress cheap low quality. They don’t leave me any toilet roll either

Great property in a great location. Apart from a few minor broken things in the unit, it was clean, comfortable and had everything we needed. Will certainly be back!

Pros: location/access, good layout, clean, on site concierge, housekeeping around Suggested improvements: adding some kitchen basics (e.g., cutting board), fixing lock for the living room balcony door to operate Things to be aware: noisy club near by, may be disturbing at night on w/end

I still had to show ID when I picked up the key from the concierge, and they made me wait to go to my room while letting another guest enter without a wait. The flat was clean and convenient, but the thermostat did not work. I had to open the windows to cool the place down from the unexpected rise in temperature

Stay was fine. But communication was not good. You won’t get any help.

Apartment was not upkeep properly. Cleaning was substandard

Apartment on the 39th floor = great views from parts of the apartment. Downside - views of the taller tower behind. Items worn out = sofa, rusty toilet brush holder, dirty carpet in ensuite bedroom, cheap frying pan in a terrible state. Only 1 English tea bag and 7 mint tea bags? The rainforest shower heads don't work properly. They need replacing, especially the master bedroom one. Nice to have kitchen roll. Salt, pepper and sugar. Fantastic views from the 43rd floor, the master bedroom and the kitchen window. All other views are spoilt by the hulking white tower. Blinds were down throughout the stay as you are overlooked. The rooftop terrace is phenomenal for views. The staff were lovely in reception.

Overall, the apartment hotel is good. However, it is not convenient for drop-offs or pick-ups because the street in front of the hotel is designated as a bus and tram zone only. Guests will need to be dropped off a block away to access the hotel. On the other hand, if you arrive at East Croydon Station, the hotel is located just across from the station.

The apartment was fine, but the sofa was disgusting and I just could not sit on it for the duration of my stay. This was reported immediately, and the team did try to clean it up, but it was so awful they couldn't do much. Otherwise the apartment was fine and comfortable. The sofa issue spoiled an otherwise good experience.

Everything perfect.