Frutt Mountain Resort | Hotel in Melchsee-Frutt

“We spent a week here for our anniversary and the setting is hard to beat. The resort is spotless, the lake and mountain views are postcard-perfect, and the staff were warm and welcoming from the moment we arrived. If you want quiet, clean air, and scenery, this delivers. The tradeoff is isolation. Getting anywhere else in Switzerland means long drives on winding mountain roads, and the access road is single-lane with scheduled up/down windows, so you can’t come and go on a whim. Dining options on the mountain are limited and served at set times, which takes some planning if you have kids or a different eating schedule. Go in expecting a self-contained mountain retreat rather than a base for exploring the region, and you’ll love it. We did.”

“Fantastic spa, great location and the kids were super happy playing in the bowling alley. ”

“Absolutely overpriced (which may be expected the night before New Year’s Eve), but in this case the price–performance ratio was simply not convincing. The service with the luggage at the gondola station was very friendly at first; however, we only learned later that this came with additional charges, which was disappointing. Check-in itself was friendly and efficient. The spa area is very nice and clearly a highlight of the hotel. The bar has a pleasant atmosphere, but the service did not feel professional enough to justify the overall price level of the Hotel. Unfortunately, a lack of basic guest care stood out: I developed a headache and had forgotten my migraine medication (my fault). As there is no pharmacy in the village, I was surprised that the hotel could not provide even a basic painkiller. It took two hours before a single paracetamol tablet was organized. Absolutely overpriced (which may be expected the night before New Year’s Eve), but in this case the price–performance ratio was simply not convincing. The service with the luggage at the gondola station was very friendly at first; however, we only learned later that this came with additional charges, which Lunch on the terrace was another disappointment: slow and inattentive service combined with very average food Overall, the experience would benefit from either more realistic pricing or significantly more consistent service quality. At the current price level, guests’ expectations are understandably higher”

“Location and overall experience was stellar”

“The location of the hotel is stunning! It was a great place to go relax and be in nature. I definitely felt like it was more of a good 3 star hotel. Not much personality, and the spa, although nice, is just too small for that many people, with no towels!!!! You have to take the one towel per person they give you in the room. Personnel were great and friendly.”

“Fantastic hotel and place to stay at. ”

“Very good area for relaxation ”

“Perfect stay for family with kids. Easy, nice and praktikaliteter still with Kempinski feeling!”

“Awesome views, super friendly and professional staff. Food on the hotels restaurant was really good ”

“Pros: -Scenic location amidst the great mountains and near a remote village -Friendly staff proficient in English Impressive amenities, including a pool, spa, and restaurant -Exceptional dog-friendly policies -Breathtaking views of the mountains and lake -Overall cleanliness and quiet atmosphere Cons: -Inefficient check-in after 6 PM process with only one staff member for two buildings -Arriving late (around 6 pm), we had to request a room change and building transfer; otherwise, we were considering leaving the hotel altogether due to initial dissatisfaction. -Two distinct buildings, with a significant difference in quality -Rooms in the other building do not offer value for money -Misleading description on hotels.com; it doesn't mention the building disparities -A lot of rooms in the other building have poor views (facing a wall) -Rooms in the other building are not well-equipped and organized -Construction site in front of the reception of the other building can be confusing and off-putting ”