Grand Mercure Mysore | Hotel in Mysore, Karnataka

“Nothing to”

“Internet WiFi dropped out multiple times over 2 days We returned to the hotel tired at 4pm after a day out touring to find our room first being serviced; forgot to replace shower cap and tissues Front of house staff watching video on phone and failed to acknowledge us as we entered quiet lobby Massage was quite nice however door hinge was broken and made a huge clunking noise each time the therapists exited the room which was multiple times during the session. The first time it happened , I actually thought the door had come off the hinges. Also, the shower door of the massage room did not close properly and kept swinging open. My partner kept trying to close it. Ultimately I left it open and let the floor flood. The massage itself was quite pleasant, but one was left with the feeling that the young therapists would find it beyond their station to call maintenance to have the 2 doors repaired. The clunking massage room door was especially annoying as it was loud and jolting. The materials used for the therapies are not stored in the massage room so there were multiple entries and exits. The staff clearly tried and made an effort, however one was definitively left with the impression that for a hotel listed as 5 star, they missed the mark. In the hotel from whence we came, the lobby staff was always asking us if we had plans for the day, enjoyed breakfast, had enjoyed our day out etc. This gave a very welcoming feeling which was absent at the Mecure”

“Nice place to stay”

“The window and its screen inside the bathroom is unnecessary, and then the screen is in poor condition and not adequate to cover the window. not ideal for family stays. in the recent, they have made this a pet friendly, which doesn't suit us. The begsheet was also torn. ”

“yes”

“Room was quite nice and comfortable & they had left welcome fruit and snacks which were very nice, however everything else was just very average. At best. After a long travel day, we tried to order dinner at 6:30 & they would not let us order until after 7pm. Service was very slow. Tables not cleaned properly after the afternoon tea, which the front desk told us about & that we should go enjoy while waiting for our keys, but when we got there tea was all gone and never got refilled. Just lots of dirty tables. We went up to the pool as it lists a restaurant up there (again at 6:30pm). Saw a few dishes on a counter, but no restaurant, asked an employee who just looked confused and went into a back room and didn’t come back out with an answer. Had a balcony which at first looked nice but then realized the garden it was even with was under construction, so not that nice after all. We did sit out there for a bit and eaten alive by mosquitoes. We were happy we were only booked there for one night. ”

“Spotless clean ”

“Extremely poor service and untrained staff Average food, doesn’t feel like a 5 star property”

“Staff were very good Good location Food was very good Room was too small for the price paid There were some old stains on the bedsheet”

“The carpet is so old, I had to take puffer twice to breathe and I am a healthy person. Staff is very nice and friendly. There was no safety vault in the room.”