Hôtel Volubilis | Hotel in Ville Nouvelle

“Room was clean and amenities were great”

“The kitchen staff, janitor and security staff were brilliant - responsive, supportive, patient and very helpful. However, the reception staff were an opposite - unwilling to help us book our 2 rooms next to each other even though we had 2 kids under 5 and so we had to make do with walking across the cold corridor at night to see to their needs. The amenities in the room were not so great - furniture in the rooms looked old, paint and door hinges coming off in certain areas, remote control falling apart, sofa chair smelling damp. I tried calling the reception several times, and was unsure if it was connecting at all of they were just not picking up. Overall, not sure I'd stay again if I have a similar or better option. ”

“Was amazing ”

“A very good hotel and well located in the centre with many places to eat and easily accessible taxis. The hotel staff are very helpful and we was very early before the check in . One of the managers Ibtissaam, she helped us to check early as we had an early morning flight. She also was very helpful with good advice on where to go and what to do. Ask for her she is always at the reception Desk. The pool is very clean and close to rooms There is rooms facing the pool also Rooms are cleaned daily Very good hotel and good location Staff very helpful .. especially ibtissam ”

“Nice place has a lot of potential. Took more money than what agreed through Expedia. Not the most helpful of people ask for ice on a couple of occasions to no help. The fridge is terrible for keeping anything close to cold. Asked for an iron but to no help. They do not change the bedsheets on every occasion of housekeeping. Get your money exchanged else where they don’t give a good rate. They think customer service is a smile only. For a four star hotel it behaves as a two star. ”

“This isn't my first stay at the hotel. It has a brand perception that should be maintained. However, the breakfast offerings are lacking. I stayed in room 118 on the ground floor, and that room is in desperate need of renovation. In any other place in Europe, that room wouldn’t be used unless it had been refurbished!”

“This hotel is supposed to be 4 star hotel, rooms look dirty and I even find a cockroach in the bed.”

“They charge extra taxes when you check in. They told us that the extra taxes go the tourism ministry. I don't agree with them as we already pay taxes in our booking. ”

“clean, female friendly, solo travel friendly, ”

“My stay was ok but I have to point out the following: *breakfast have to be definitely improved. *need sockets by the bed.”