Hampton Inn College Park | Hotel in College Park, Maryland

“This is an excellent hotel. What happened was not the fault of the staff, but management could do more to prevent it. A fire alarm went off with sprinkler going in the back office at 12:15 am. We didn’t get the internal alarm stopped and water service returned to the rooms until 2:30 am, meantime we were wandering in the lobby in our pjs after the fire dept cleared that there was no fire. The lobby was flooding. The alarm company still hadn’t sent a technician but the fire dept came back a second time and figured out how to shut the sprinkler off so the alarm (and flooding) would stop. The young person in charge was doing his best but getting nowhere with Johnson Controls. I called their 24/7 number (staff did not have it…I found it online) and got a hybrid tech to speak with the person at the desk so he could get a ticket # for the service. The basic problem is that the hotel has an account but is not under contract. My suggestion is to have a good, short list of emergency numbers readily available for staff, and go ahead and purchase a maintenance contract with Johnson Controls. We buy contracts in our business so that we have quick, reliable service in an emergency. This is an excellent place to stay in general.”

“Excellent amenities. Parking simple. Good breakfast”

“I stayed with my family at the hotel from Sunday through Saturday. Monday and Tuesday they came in to clean my room, no problem. Wednesday, no body came to clean my room, therefore, I went to front desk to notified it, I was told that I have to request it if I want my room clean. They told me that they were going to call room service to clean our room, they didn’t. Their phone ☎️ in our room was not working, I notified too. Never came to fix it. Thursday they clean our room, however, it was raining and water was falling down from their roof and windows at their lobby. Friday before I left the hotel in the morning , I went to front desk and ask to clean our room, when we came back at night the room was not clean. Saturday I asked to email me the billing information which they did, but, the billing information was empty. I have been trying to call since Saturday and their phone is not working. The hotel information says that they have swimming pool, they do not have.”

“I drove by before I checked in and felt on a street full of hotels, I picked seemingly one of the oldest ones. But I couldn’t have been more wrong. The hotel was very well kept and clean inside. The staff was nice and helpful. The room was great. The temps outside were pushing almost 115 but my room stayed beautifully cool the whole time. Couldn’t have been happier with my stay.”

“The breakfast set up food was in a small area and even though there were many chairs/tables with a large weekend crowd there were lines of guests waiting to help themselves. The staff there were efficient in replenishing.”

“Very good. I like. Awesome.”

“My room was clean and staff was quite friendly. Parking lot was pretty full but both nights I found a parking spot. Breakfast is fine. No issues at all.”

“Everything was great, very nice environment.”

“WONDERFUL LOCATION, GREAT BREAKFAST AREA AND WAS WONDERFUL”

“Helpful staff. Pleasant environment”