Hotel Casa do Mar | Hotel in Icapui, Northeast Region

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“I like the hotel, stuff, amenities. Please you need to improve, fix the water of the hotel. Water from shower or sick very salty extremely salty i left with allergies and my skin very dry . If you that person with sensitive skin dont stay because you will end up sick and redness etc .”

“While the hotel was generally clean and the staff were friendly and polite, our overall experience was disappointing due to several significant issues. The property appears to be poorly maintained. The bathroom was quite outdated, the shower was visibly dirty, and our room had a persistent sewage odor throughout our stay. We reported the smell, and a staff member came to clean the bathroom, but unfortunately left the entire area soaked, and the odor returned shortly afterward. Another inconvenience was the lack of electrical outlets in the room, which made it difficult to charge devices while traveling. The most serious issue occurred on our first night when a rat entered our room and got into a bag of snacks we had brought with us. We had to call maintenance to deal with the situation. The following day, I requested a room change, but that request was not accommodated. On the positive side, the pool area is very nice, the restaurant offers good variety, and the food was enjoyable. The staff members we interacted with were courteous and helpful. However, the rat incident, the persistent sewage smell, and the refusal to move us to another room significantly affected our stay and left us frustrated for most of the trip. Unfortunately, despite some positive aspects, we would not choose to stay here again.”

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