Hotel d'Alcantara | Hotel in Tournai

Old stained carpet. No air conditioning in the room.

Woman at the reception was very friendly, showed us how to use the elevator to our rooms. The room itself was good, enough space to walk around in. It had some hangers for dresses, a little desk. The sheets were clean, multiple soft pillows and a harder pillow to sleep on. The bathroom was big enough for two people, but not much storage room there. I put my beauty bag on the counter of the window. You did see some mold in the corners of the shower, the shower heads had some limescale. The radiator had a lot of dust on it. It was 30° celcius during the day, so the room really heated up. We totally missed some airco during the evening/night. The breakfast was Intercontinental, with different types of bread, 5 choices of cheese and charcuterie, veggies, yogurt. Eggs, bacon, beans, sliced fruit and whole fruit. Different kinds of coffee and tea, juices. It was definitely enough and enough choices. Overall I would come back here, but not during hot summer time because of the lack of airco...

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The hostess upon arrival was wonderful and super accommodating.

The receptionist was just the best. Really good and helpful and a lovely person. My only comment is that I thought it was a bit overpriced compared with the 14 hotels we stayed in in France during our road trip. The tap in the bathroom needed tightening up as it was loose in the unit. The lack of parking was a bit of a pain but we parked ouside and got away with it.

Wonderful stay. Place is gorgeous, clean, private, lovely. Owner on premises. Amazing breakfast.

The staff tried to be helpful, and eventually moved me to a better room after I had to complain that there were no light bulbs in the ceiling lights in the corridor outside my room and the wifi did not work. Both of these things were solved when I was moved to another room. Breakfast wasn’t served until 8 am, and I had to leave the hotel with no breakfast to get to my work on time. There was no evening meal available.

Beautiful and spacious rooms with lot of sun light. Walking distance to almost everything. Excellent dining room for breakfast in the morning and drinks only in the evening. Excellent and fresh breakfast with great options for everyone. 24 hour coffee/ tea/ cappuccino/espresso. And filtered water to drink as much as you want 24 hours a day. Elevator on premises. Nothing fancy but safe and efficient elevator. Excellent staff and great hospitality. Cleaning of rooms bathrooms every day with clean sheets and towels. Very comfortable, we enjoyed our stay greatly. Couple of old game machines and great photographs of Hollywood stars on the walls. Love the decor too.

Lovely staff, clean and spacious room. Great location for local cafes and restaurants. I would happily stay here again

Excellent hotel, small, kind and professional staff, convenient