Hotel Henri NY | Hotel in Midtown South, New York

“This Hotel has a terrific location with proximity to the subway. The bed was comfortable, lighting was well placed mostly, water was hot, the toiletries (shampoo, soap, etc.) all smelled nice. Downsides: the digital key card using only your phone (no physical keys) is awful. Pretty dusty, especially in the pillows - we woke up pretty sneezy every day and fluffing the pillows left a lot of dust in the air. The towels are pretty thin, you’ll want to request replacements daily. Overall - wouldn’t recommend for anyone too posh, but I would stay here again. Ultimately, we spent very little time in the room and you can walk outside and have access to so much.”

“I had a fantastic stay here for 4 nights. The room was a great size, huge bed and immaculately clean. The staff were also super helpful and friendly. A a solo traveller I felt completely safe and the hotel is in a fantastic location. Thank you!”

“I’m posting this here so others don’t make the same mistake I did. Several functional issues made this not even close to be worth the rate charged. TLDR- don’t stay here The toilet flush mechanism did not work for the entire stay. I reported it to staff twice over two days and no one came to repair it, I had to fix it myself to use the toilet in my room The shower left large amounts of standing water on the bathroom floor after each use, which is a slip hazard and messy The room's only window faced directly into an occupied office building at close range, with no privacy anywhere in the room Sound insulation between the room and hallway was minimal, conversations and foot traffic outside were clearly audible from my room The in-room coffee machine did not work. There was no way to reach the front desk by phone, calls went unanswered. I had to go down in person, where the staff member on duty was unable to resolve any of the issues. For the rate charged, I expected basic functionality like a working toilet, a usable shower, and some privacy. None of those were reliably present.”

“Good stuff: location, big spacious bed, TV with access to log in to streaming services. Poor: Staff seem to have a 'not my problem' attitude, which is completely unexpected. Halfway through our stay we noticed a very loud, screeching noise, like metal on metal, above our room, at all hours of night and day. One of the elevators broke before our arrival, and was fixed during our stay, and the noise only appeared after the elevator was fixed. We raised this with staff: first time at night on the day the elevator was fixed and they said they would let the day team know, as they could not do anything themselves. Fair enough. We told the day team a couple of days later that we had noticed a noise and were met with very strange rudeness. We were told 'well, that's the first we've heard about it'. The staff member gave no solution or seemed to be concerned. It felt like they had a 'why should we care attitude', which just doesn't seem appropriate given the issue. This noise kept us up. We were room 1102. Additionally, the shower floods every time you use it. We fixed this using a towel ourselves but it's not great! Otherwise we enjoyed our stay but given how expensive hotels are in New York, the service didn't feel great when we experienced a problem.”

“Clean room helpful staff and great air conditioning”

“Amazing location! Everything was clean and okay looking but somewhat no frills. But it had all the necessities and the staff was nice. Seventeen floors and only one elevator which was not ideal and why I removed a star!”

“Great location in Chelsea near Madison Park.”

“Nice hotel for the price. Clean, modern rooms, Amazing shower. Innovative room access system. During our stay, the couple in the next room started a rather loud and violent sounding fight. When we called the front desk, the initial response was "What do you want me to do? If they're bothering you, call the police." This seemed like a rather strange response to me. I explained that I might not get New York police if I call from my cell phone, so he agreed to call the police. An hour later no one had come and the fighting was continuing. So I called the police for my phone and to my surprise it went through to NYPD. 15 or 20 minutes later they arrived, and they interviewed the occupants but did nothing more, which made us rather uncomfortable, considering that we had actually met the couple in the elevator earlier in our stay, and who knows what a violent man who has been reported to the police might do? The hotel also did nothing to ameliorate the situation, so we spent the rest of our stay sneaking to our room hoping not to alert them to our presence. In the end always okay, and I understand that this is probably not a common occurrence, however it did make us feel somewhat unsafe.”

“Great hotel, great location. Super cute rooms. Really happy with our stay here!”

“One of the staff was particularly helpful in handling our luggage when we checked out. For beverage supplies in the room, the bottled water and coffee mates were always missing. We had to ask the receptionist again and again for refills.”