Hotel Palacio de Sal | Hotel in Uyuni, Potosi

“Excelente todo !”

“There was a complimentary transport from the hotel to the airport and we were told that only 7:30 and 10:30 am and ordered a private taxi to realize once we were outside at 9:30 that there was a transport taking guest to the airport . And we were told by the employees that the the front desk from the check in didn’t help us properly with this arrangement .”

“The staff and amenities were great, but I feel like our room was not. The room had a weird stench in it, we thought at first that it came from the wind, but when we closed the window the smell stayed. It smelled like feces, it was weird. The salt ceiling also had insulation foam just bubbling in it, which I would have preferred that they cut out, it kind of ruined the affect. I was also particularly annoyed at arranging spa services. I messaged the hotel before I came and was told to wait until I got there, when I got there things were mostly booked. I booked a spa service for 9pm that night, I was worried there was a chance we would do an activity and get back late, so I asked the spa reception if that happened if I could just contact the hotel to speak to her and she said I could. So that night, when we had an activity I thought was running late, I tried REALLY hard to contact the hotel and was literally unable to do so. The phone number listed on their google and website isn't an answered number - but you don't find that out until you add it in WhatsApp and send a message. I messaged the hotel through WhatsApp and through Expedia and they didn't timely respond, I also messaged through their chat service and no response. When I FINALLY received a response it was to say that I couldn't reschedule my spa service or it would be viewed as a cancellation. Luckily I was able to make my appointment in the end, but I was HIGHLY frustrated by the experience. ”

“One of the better hotels in Uyuni, but it is desperately in need of renovation and updating. The breakfast buffet is terrible.”

“The staff is amazing; they have a doctor on-site who helped us with altitude sickness and dehydration! The hotel is a dream. The spa was relaxing. Food is delicious. ”

“Exceeded my expectations and worth paying a bit more for a place like this entirely. The medical staff were EXTREMELY helpful and kind. Was able to check in early as well. Nice room, beautiful location and so much to do!!”

“Hotel is beautiful. Very clean. Attention to detail amazing. So much for the eye to see. ”

“Middle of the salt flat, probably best hotel in the area. Front desk service was excellent but at the restaurant it was a miss, waited for 25mins nothing came out and was told to wait for another 15...front desk addressed that afterward, really appreciated that”

“Beautiful hotel. ”

“This property is located in close proximity to Uyuni Salt flat besides that services, staff and property is mediocre for the amount you pay. Property is unique, made from salt blocks but all other amenities are poor. Limited food option for dining, either food truck or buffet (which gave us food poisoning), spa staff have poor attitude and misguided us during our stay in result we couldn’t get spa service. Expedia VIP access is not recognized here. We communicated with front desk staff day before for room adjustment which was verbally confirmed but not provided at the time of check in. Check in staff have poor attitude and lack of communication. The only attentive service by staff was at the restaurant. Overall our stay was mediocre given that this is the best hotel in the area. I would rather book other economic options in the area vs paying more and getting less. ”