Hotel Roemer | Hotel in Vondelbuurt

Neighbourhood was super nice but the room wasn't very clean, both the bed sheets and the bathroom. Spoke to the receptionist who disagreed... not the best customer service

Hotel is in a good location but definitely needs a facelift, especially the bathrooms. Old and run down for a an expensive stay.

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We had a lovely stay in a twin room which was in the building opposite the main hotel. Communication with the hotel before we arrived was great and we were able to leave our cases before check in and after check out which really helped. There was body wash, shampoo and conditioner included and also tea and coffee facilities in the room. We did have trouble with the steps as we both have problems with our knees and there were about 10 steep steps to get into the building so it was an extra challenge with our cases and bags so keep this in mind when deciding which building as the main building doesn't have as many stairs. I would recommend this hotel and hope to return soon.

It was ok

Rude manager! “Air Conditioner climate control” make sure to specify on your website.

Lovely boutique hotel a short tram ride from the city centre. Beautifully quiet, lovely rooms and very comfortable. Excellent shower, too.

Staff was good Not like an amazing hotel but I liked my room

Hotel was in the best location

We had an okay stay here until a vent fell off the ceiling and started to leak a bunch of water into our bathroom on the final night, right as we were trying to go to sleep. We told staff and unfortunately they couldn’t find us another room. All they offered us were towels to soak up the large amount of water on the toilet, floor and shelf below (didn’t clean it up themselves — just gave us towels for us to deal with the mess). Thankfully the water didn’t soak too much of our belongings but it meant we couldn’t use our bathroom the final night without the risk of it happening again. Management said they would follow up about compensating for the poor experience but we have still not heard anything from them and it’s been a full week. We were offered a free breakfast the morning after, which we couldn’t use because we were told about it as we were checking out and had to catch a train. We left our contact information at the front desk and submitted our feedback through the hotel survey and still haven’t heard anything from management about this inconvenience during the final night of our stay. Overall, we experienced quite horrible customer service. At least the location was decent. However the room was mediocre (even before the flooding) — they only provide each person with 1 pillow, the shower was a horrible design that soaked the entire bathroom floor and the place was freezing and hard to get a good temperature with the A/C. We definitely wouldn't stay there again.