Hotel Seppl  |  Hotel in Mutters

Room is small and hot , No air condition, no fridge and no coffee in the room Check out time at 10am . Late check out after 10am should pay fee. Breakfast is good

Why give me a small blanket on my king size bed? I pay extra for a big bed but get a small blanket? Makes no sense. Also, the king bed was 2 matrasses put together..

I really loved it here!!! The hotel is cozy, has amazing views and lovely breakfast. Will definitely be back!!

Great property. Loved the spa and pool but didn’t like the owners dog barking ever night until the small hours.

Great view with large rooms for Europe

The view from some rooms were good. The setting is quiet and peaceful.

Location is great, 5 minutes walk away from the tram station. Room cleaning service seemed to forget to clean our rooms on the first night… Service is terrible - my family was the only few Asians staying during that period and we felt a huge difference between the service attitude to us versus caucasians. One night we decided to have dinner in the hotel, we showed up in the restaurant and was immediately questioned very rudely by a staff (short haired, chubby staff) whether we’re guests of the hotel. Upon saying yes, she commanded us to show her our keys and rolled her eyes. When other non-Asian guests show up, the service attitude is completely different and we were hurt by this experience :(

Excellent views!

No hot water No electric jug No slipper Curtain damage Bad house keeping

We booked thinking this was a luxury hotel, but it wasn't - When we checked in there was a dark haired girl at the front desk, she told as our room number and nothing else (like dining hours, hotel ammenities, etc) - The wifi wasn't working at all - We had the smallest shower, we could barely get clean in there. - We asked if we could dine one night and we were rudely told "NO!" We later found out that they prepare the food for the number of ppl who commit to dinner plans during the day of the dinner. Again, I wish we had been told about that by the checkin lady - they had a practice of setting the keys out in the lobby. Since we were only given one key when we checked in, i assumed that there was only one key to the room. I was horrified to discover our other room key sitting on the peg board with the room number displayed on the key chain in full view of anyone who enters through the door of the hotel. For this reason alone we would never stay there again - When we checked out, a different lady (who was much more pleasant) presented me with the full bill. When i said we had already paid it- she at first tried to argue with me but then she looked it up on expedia and (surprise, surprise) we had - There were other instances where we didnt feel welcome - like being scolded for sitting in the wrong table for breakfast or afternoon snack. it was really annoying. - it's such a shame b/c they have a 5 star location and view. They really need to update their procedures....