Hotel Smeraldo  |  Hotel in Qualiano

Stephanie was excellent upon checking in. She's very helpful. Taxi service is very quick. Waling to the bus stop is not too long but the streets are somewhat dirty. I liked that there was towels provided for the pool. There was a lot of long black hair floating in the pool that kept getting on us. I wasn't happy that our shower wasn't enclosed & flooded the bathroom every time the shower was used. There was mold in the shower, the drain cap was not connected & the shower didn't drain properly. I brought these issues to the manager multiple times & nothing was ever done. My husband & I slipped on the drain cap almost falling multiple times.

The hotel was spotless..the room was a good size and was in a good location for visiting local attractions. The pool was also very clean . The staff were excellent, providing everything we need . The location is also near a large retail park and good resteraunt.

Very far from anywhere. We took the metro and it was still far from the metro, bus is rare so we had to take a shuttle car. Qualiano seemed to be a remote area and far from central Naples. We knew from other reviews it was gonna be far but didn't know it was this far haha. Breakfast were only croissants and cereals. Room was a bit too small for 4 people, but the other room for 2 people was quite nice and spacious. The bathroom is also small, no place to put your bathroom amenities. Everytime we need to go out, we need to give our keys to the receptionist, which i don't understand why because I've never experienced such thing in other hotels. The AC is controlled by the receptionist, so if you need to turn the AC on, you need to tell them. However, we appreciate the help from the receptionist for arranging taxi for us to go to the airport.

It was very good for the Place. The City is okey but the Hotel is actual really good. We had an air conditioner which was important because of the hot weather. The pool was clean and we hat enough space for the sun. The Breakfast was good and very much.

We had a great stay. Service was great! Loved the 24 hour desk.

Staff is fabulous beautiful rooms lovely breakfast

Very friendly service, convenient location traffic-wise, clean, well-maintained. There’s at least one lovely restaurant within easy walking distance.

It was the most amazing holiday Iv had in a while , the people was amazing and the room was cleaned every day , food was delicious pool was very clean

Very good stay for four nights, of which one night in a standard room and three nights in the Deluxe Suite. Although the price difference the rooms weren't very different. I would even say the quality of the air-conditioning and the comfort of the bed in the standard room was better. The only thing extra was a little bit more space and a balcony with pool view and of course the jacuzzi which is why we chose the room in the first place. Next time I'd stay one night in the Deluxe suite and three nights in the standard room instead. Overall we didn't have any problems and we had a nice stay! Directly outside the gates of the hotel it is a not very nice area. If you have a car, no problem, but I rather locked the car doors from inside before leaving the hotel by car. Inside the hotel you don't notice anything about this and I felt really safe. The breakfast is simple but for us it had everything we needed and we were very happy with it. If there is something missing, like milk, don't hesitate to ask and one of the employees will rush to a local shop to buy it for you if they don't have it (like in our case, thank you!). For the swimming pool outside apparently you need a hygiene cap on your head which you have to buy if you don't have it but in the end we didn't even use the pool, (pool is open daily from 0830-1800) there was too much to see and do in Naples! If you have car and don't mind to stay more affordable with the same luxury a little bit outside of the city, come here!

If the breakfast was better (it was very basic only) and if the hotel had even a small fitness room with a treadmill the hotel would have been simply fantastic.