Hotel Vancouver | Hotel in Plagne Soleil, Auvergne-Rhone-Alpes

“Excellent service and really helpful staff. Locations is excellent ”

“I’ll give an example as how our experience started and it didn’t get much better after this. First morning we went for breakfast, but the dining room was closed. We asked a member of staff who we told us the chef hadn’t turned up. No, apology just a shrug of the shoulders. As we went to the lift to go back to our room to think of plan b a couple emerged from the lift. “Oh, he hasn’t turned up again then” was their quote. I asked what did they mean, to which they said they’d been there for 6 days and this was the 3rd day that he hadn’t turned up. The location of the accommodation was very good. For a skiing hotel room, it was comfortable. The following issues we had but I don’t want to spend the rest of my evening typing include: 2 false fire alarms being accused of tripping the electrics with a hair dryer or straighteners. this turned out to be the faulty kettle in our room being told we can’t have a new kettle as there’s a problem with the electrics in our room we asked to move room, but got a shoulder shrug and a “no” ordered food at the hotel for our kids. was told 40 mins. 110 mins later, still waiting. dared to question why so long, “understaffed” was the one word answer I would like to point out, that whilst my overall experience of the hotel was very poor, the young lady at the front desk did try her very best for us. her english wasn’t great, but about a thousand times better than my french so I don’t see this as a particular problem.”

“Property itself is in fairly good condition and good location for ski slopes. But it could have been so much better. No visible manager, not enough staff and morale seems low. Breakfast was delayed from 7am to 8.45am on 2 of our 4 mornings as “no staff”. Resulting in delay for ski lessons. No one on front desk for check in until after 4pm and no one available for check out. We asked another member of staff re checkout and were told it was not her job. Bed linen not changed in 4 days and clean towels only once. Shower holder broken in room. No evening meals (though we were told this in advance). Bar was soulless. A missed opportunity as it could be a decent hotel if run properly.”

“Got a good deal, and as such, it was value for money. The staff for incredibly helpful, kind and service-minded, which as a saving grace. The hotel is bit worn down, the spa is small and unimpressive, but everthing appeared clean.”

“Relatively clean and tidy, on a positive you can ski in out from back of hotel, but very poor service and short staffed. Breakfast buffet food kept running out and wasn’t replenished quickly. Bar was randomly shut some nights. Restaurant wasn’t fully operating - only takeaway pizza / burger. Jacuzzi was cold, the pool colder, sauna and steam room were not as hot as you would expect or want. Good base if you are happy with a basic hotel and don’t expect much service.”

“Honestly we were a bit concerned reading some of the reviews before our trip but our stay was fine! Reception staff friendly, check in and out process easy. The room was clean and tidied daily, breakfast was good. Nice balcony views. Sauna not working during our stay but other spa facilities were fine. No boot dryers in the ski lockers which would be a good thing to improve on.”

“It's really ok and very nicely located so you can ski in and out, but there are loads of things that could be improved to really make this a fantastic place. The bathroom with a wobbly faucet and incorrectly placed shower screen, no housekeeping during the stay, a lack of large towels, unclarity about returning with skis and boots from the slopes, the uninviting bar, etc. We had a comfortable stay, just not fantastic, and for the price charged we expected a bit better.”

“Enjoyable convenient stay (1 week Jan 2024) at the residential section (Sun Valley) of Hotel Vancouver in La Plagne Soleil. Large comfortable functional room, balcony with fabulous view. Decent powerful shower over the bath, endless hot water. Excellent breakfast (cereal, fresh fruit, meats, cheeses, croissant, bread, cake, scrambled eggs, bacon, salmon, coffee etc). Bring own tea bags if you prefer a brew of traditional english breakfast tea. Swimming Pool with steam room, sauna & hot tub - ideal for stretching out aches & pains after a long day on the slopes. Pool temperature was fine. Ski / Boot room on lower ground floor with large lockers for each specific hotel room (fully lockable & secure). No immediate access to slopes from boot room, only a minute walk to blue run behind hotel (via tunnel walkway next to Intersport), takes you down to Bergerie lift. Handy Spar shop across road from Hotel (near ESF meeting point & bars). Highly recommend Le Monica's (restaurant & pizzeria) with great outside decked Apres ski area overlooking slopes; also has cool pub on lower ground floor with ski/snowboarders vibe. If you're looking for full on ski after party experience, ski to La Bergerie https://www.chaletdaltitudelabergerie.fr/ ”

“The hotel would have got 5stars if the swimming pool was warmer and the sauna and steam rooms were working.”

“The best thing is the staff. Very kind, caring good people. ”