Italianway - Melzo | Apartment in Zona Risorgimento

The shower head was very lacking... could not be moved up. We had trouble getting in the front door, took a while to figure out the exact push/pull but once we did it was great. Amazing area with lots going on.

Extensive black mold in the bathroom on the walls and ceiling. I kept the bathroom door shut the entire time to not breathe the spores. I had to go buy toilet paper, soaps and wash cloths upon arrival as there either were none or was not enough. Loud screaming neighbors every evening in the neighboring apartment. The heat worked very well & the remainder of the apartment was very clean and confortable. The bed was very comfortable also.

I was extremely disappointed with this apartment and with the service provided by ITALIANWAY. I had several problems during my stay: there was no hot water due to an issue with the heating system; the next day, the power went out at night, and no one came to fix it — I had to deal with the electrical panel myself to solve the problem. Another night, they changed the gate access system to the building without notice, and I had to wait more than 30 minutes outside until a resident arrived so I could get in. There was zero assistance for urgent issues that needed immediate attention. I’ve been waiting for a refund for almost 30 days, and they still haven’t processed it. I do not recommend this place, and I hope anyone reading this review makes a better choice.

Checkin process was daunting and time consuming. I do not understand their requirement for all occupants personal and sensitive data. Other than that, the apartment was clean and spacious.

Great location and access to the city with public transport. The streets surrounding were a vibrant mixture of restaurants and bars too

It was one of the worst check-ins I ever had. First, you had to go online on a different website for check-in. There you have to sign a contract with so many pages that starts to freak you out. You also have to pay the visitor tax on this website (you have no idea if it’s a safe one) and upload a pic of yourself and whoever is traveling with holding the passport (I don’t know what they do with that photo cause the GDPR thing didn’t mention). The communication via chat is terrible, I texted 3x but only got one reply. 2h before my check-in I have not received the code to enter in the apt. I had to call them to ask for the check-in info (costumer service hub; international call) and they said they normally send it at the exact time of the check-in (3pm), but they would send me at that time because it was ready. There are so many instructions for so many things that you get lost and insecure. When we arrived, a resident had to help us get in because there’s no indication to where to use the qr code (a small white box with no signs or anything). The apartment is in great condition, is really complete and clean and the neighborhood is nice, but really loud in the evening because it is a bohemian region with loads of bars. The location is really good, with many options to eat and transportation in a walking distance. But unfortunately, because of the check-in process and contract we had to sign, we didn’t feel comfortable and afraid they might charge us for something we didn’t do.

good location, decent place to stay.

The bedding and sheets were stained, hair in sink and shower but location and safety were great.

The elevator was not working first 2 days of the stay and the apartment is located on the 7th floor.

Once in the property, it had everything we needed. It was clean and well kept. Our main issue was the check-in process - i did not receive the email with the QR code and code for the flat, had to phone multiple times and in the end had to get it sent to my partners email. Once we received the QR code, it was then a mission to figure out the QR scanner. For future reference, it is a white box on the wall to the right of the door off the street.