Hotel in Central Kampala, Kampala

Kampala Serena Hotel | Hotel in Central Kampala, Central Region

Map-iconKintu Road, Kampala, 256, Uganda
9.6 · Exceptional 273 reviews273 reviews Air ConditionerAir Conditioner ParkingParking PoolPool TVTV
Central Kampala Hotel | Kampala Serena Hotel
Central Kampala Hotel | Kampala Serena Hotel
Central Kampala Hotel | Kampala Serena Hotel
Central Kampala Hotel | Kampala Serena Hotel
Central Kampala Hotel | Kampala Serena Hotel

Kampala Serena Hotel

At this property
Air Conditioner Air Conditioner Parking Parking Pool Pool TV TV Wheelchair Accessible Wheelchair Accessible Balcony/Terrace Balcony/Terrace Accessibility Accessibility Security/Safety Security/Safety Business Services Business Services Bedding/Linens Bedding/Linens Wellness Facilities Wellness Facilities Spa Spa Restaurant Restaurant Bar Bar Toiletries Toiletries Guest Services Guest Services Entertainment Entertainment Child Friendly Child Friendly Hot Tub Hot Tub Internet Internet Laundry Laundry

Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.


An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Arrivals & Check-in

Contactless check-in, practical layout, settle straight in

Hotel · Kampala
Arrival
Check-in start time: noon; check-in end time: 6:00 pm express check-in available late check-in subject to availability
Design
1 Bedroom
Bath products
1 Bathroom
Tech
WiFi and entertainment where listed in amenities
Bedrooms & Baths

Compact stay with a practical layout

Property Amenities

Comforts and facilities at this stay

Air ConditionerAir Conditioner
InternetInternet
Child FriendlyChild Friendly
ParkingParking
TVTV
AccessibilityAccessibility
Guest Reviews

Kampala Serena Hotel Reviews

“The staff during breakfast are very friendly and the breakfast is good. Apart from that, the hotel has quite a lot to improve. The rooms are old and do not feel very clean, with old carpets. If you are from the EU, you will have problems charging your laptop and phone as there are not enough proper power outlets.”

Viktor · Aug 19, 2026 04:10:36 PM

“Here's a polished five-star review you can post: ⭐⭐⭐⭐⭐ My stay at Serena Hotel Kampala was nothing short of exceptional. From the moment I arrived, I was struck by the peaceful atmosphere. The hotel is truly serene—quiet, relaxing, and beautifully surrounded by nature, creating the perfect environment to unwind. The hygiene standards are outstanding. Without a doubt, this is one of the cleanest hotels I have ever stayed in. Every area, from the rooms to the common spaces, is impeccably maintained, reflecting a genuine commitment to excellence. The food is another highlight. Every meal was fresh, flavorful, and prepared to a very high standard. The swimming pool is spotless, well maintained, and provides a wonderful place to relax. What truly sets Serena Hotel Kampala apart, however, is the people. The service is exceptional. Every member of staff was warm, professional, attentive, and always willing to go the extra mile to make my stay comfortable and memorable. If you're looking for a hotel that combines luxury, tranquility, impeccable cleanliness, outstanding dining, and world-class hospitality, Serena Hotel Kampala is an easy choice. I highly recommend it and look forward to returning. A well-deserved five stars.”

Olivia · Jul 12, 2026 10:02:56 PM

“It was nice hotel. Most of staff are professionals.”

Yukari · Jul 12, 2026 01:16:30 PM

Good to know · before you book.

Check-in
Check-in start time: noon; check-in end time: 6:00 pm express check-in available late check-in subject to availability
Check-out
Check-out before 10 am
Pet Policy
Pets not allowed
Child Policy
Children are welcome. rollaway/extra beds are available for ugx 150.0 per day. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: ugx 242750 per person (one-way) rollaway bed fee: ugx 150.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Stay length
1 Night minimum.
Other Policy
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 61491 property registration number 61491 safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Booking
Discover and compare here; reserve with a trusted partner.

Bookings fulfilled by Booking.com, Vrbo, or Expedia — you get their booking protections and support.

FAQs

Frequently asked questions

01 / 08
Is this Kampala Serena Hotel pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

02 / 08
What time is check-in & check-out at Kampala Serena Hotel?
Check-in time for Kampala Serena Hotel starts counting from 12:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

03 / 08
Does the Kampala Serena Hotel have a swimming pool?
Yes, this Kampala Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

04 / 08
How much does it cost per night to stay in Kampala Serena Hotel?
Best-rates for the Kampala Serena Hotel starts from $216 per night with includes Air Conditioner, Parking, Pool, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Child Friendly, Hot Tub, Internet, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.

05 / 08
Is Kampala Serena Hotel a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

06 / 08
Is the Kampala Serena Hotel wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Kampala Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

07 / 08
What is the minimum night stay policy for the Kampala Serena Hotel?
Based on the information reported by the owner or manager, the Kampala Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

08 / 08
What cancellation policy is in place for Kampala Serena Hotel?
Based on the information reported by the owner or manager, details for the cancellation policy for the Kampala Serena Hotel are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Check-in time for Kampala Serena Hotel starts counting from 12:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Yes, this Kampala Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Best-rates for the Kampala Serena Hotel starts from $216 per night with includes Air Conditioner, Parking, Pool, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Child Friendly, Hot Tub, Internet, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Based on the information received from our partner, the Kampala Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

Based on the information reported by the owner or manager, the Kampala Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

Based on the information reported by the owner or manager, details for the cancellation policy for the Kampala Serena Hotel are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Neighborhoods of Central Kampala

Every few blocks, a different Central Kampala.

From historic streets to leafy waterfront, each neighborhood offers its own way
to spend a day in the city.

More Choices →
US $216/ Night Best price guaranteed