Leone X Genova  |  House in Castelletto

Wifi wasn't working. Staff not present at all, only on WhatsApp. Bathroom clean but being shared I would expect it to be deep cleaned (mold/rust stains in the shower). Building was under renovation (unsecure at the moment) on the lower and top floors. Room size exceeded expectations, beds comfortable. Good location, top pizzeria close by and bar right at the door. Check in instructions easy and detailed over WhatsApp. Overall good experience considering the price.

Check in compliqué

We contacted the hotel 48 hours prior to checking in but were not sent check in instructions as we should have been which resulted in us having to wait outside the gates of the hotel for the host to reply when we arrived. The hotel is very tricky to find. When we finally received instructions on getting into the hotel we then had to wait in the lobby to be told our room number. The door handle to our room was broken and barely holding on to be locked and unlocked. The hotel adversities WiFi and heating but the hotel became freezing at nights and the WiFi was unavailable. We spoke to other guests who said they had brought the WiFi issue up to the host a few days prior and nothing had been done. The cleanliness of the room was okay but the towels were stained and the showers were mouldy. The location of the hotel is nice as are the rooms but I would not recommend this hotel for a relaxing or easy stay!

Staff was helpful. Room was clean and spacious. Loved having the kitchen access.

Yes

There is no lift and the property is on the 3rd floor. It is inside a secure building. The street to the hotel is quite steep. There are two ways to enter the property. When you check in it is best to get a number 36 to the castle and walk from there. Sunny was very helpful on arrival and departure. He stored our luggage for us and helped carry our case outside. On the down side the hotel check in is only partially manned. There appears to be no one on site outside these times. The pillows were very hard but the bed was OK. It is a 15 minute walk to Garabaldi Street and a 22 minute walk to the station via the tunnel.

Rooms were nice and friendly host but the showers were in awful condition. Blackish mold all over the showers and on the bathroom wall. One of showers wasn’t draining and when I told the host he just shrugged it off. You wouldn’t be able to shower for more than 30 sec without flooding the bathroom with it draining so poorly. Door to the shower was also broken and wouldn’t close. The other bathroom shower had so much mold in it, it was appalling. This is all coming from someone whose standards are pretty low. Also, you could access the weirdo from your room. As soon as you shut the door the WiFi drops. Do not stay here if your biking in as your going to have to haul your bike up 6 flights of stairs. Also it’s very hard to find the place as there’s no markings or signs.

This is a very old hotel in Genoa, close to the GNV. I arrived after 7 pm, no staff available at the reception. However, hotel provided clear instructions on what to do to get in. Initially, it was challenging, but once I figure things out, I actually felt good about the place. There was no private parking, so I was really concerned about parking my new car on the street.

We had a night stay at Leone X Genova before heading home to the UK - the staff were really helpful with check in - the property is an old building and very grand - we had everything that we needed during our stay. Thanks!

Beautiful room. Lots of space