Maritim Resort & Spa Mauritius | Resort in Balaclava

“Don’t count on transport arrangements being completed correctly. Got to airport and no shuttle transport had been set up even though I had an email confirming arrangements had been made. We had to get a taxi at the airport. Then they tried to charge us for the shuttle. Never even offered a verbal apology:( ”

“Excellent pool and spa facilities. The areas around the pools and spas are kept very clean ”

“Great pool and spa, kept very clean. ”

“Beautiful beach and location. Staff were excellent . Shout out to Gini on front desk and David one of the restaurant managers who went out of their way to help me. Also thanks to duty manager who met me on my check out to see how my stay had been. This hotel has everyone at an affordable price ”

“Extremely outdated and old facility with a horrible customer service. Nothing close to the quality of service once gets in Mauritius ”

“I stayed at this hotel for one night and, overall, the experience had some great highlights but also a major disappointment. On the positive side, the property itself is beautiful. We had a room close to a quieter pool, which felt much more secluded than the main one. The water was warm and perfect for swimming, and the whole area was very relaxing. The staff were also very friendly and helpful throughout our stay. However, the biggest let-down — and unfortunately a significant one — was the food. Both dinner and breakfast were far below what you would expect from a hotel that presents itself as 5 star, especially in Mauritius where standards are usually very high. For the price we paid, the quality was simply unacceptable. It wasn’t just us who felt this way; several other guests expressed the same disappointment. To their credit, one staff member took our concerns seriously. Since we were on an all-inclusive package, he invited us the next day to one of the hotel’s restaurants and personally arranged a lovely lunch for us before we left. This gesture was genuinely appreciated and showed that some staff truly care about guest satisfaction. In summary, the hotel has a lovely setting and excellent staff, but the dining experience — particularly dinner and breakfast — was a major drawback. With consistently better food, this could have been an exceptional stay.”

“The staff is excellent and exceptionally helpful. Special thanks to receptionist Dini, buggy driver Sanjeev, trip coordinator Melanie, and the wait staff who remembered everything about us. Met some delightful people. The grounds are lush and beautiful. Temperatures of air and ocean are ideal (Oct.). Caution for those who have difficulty with stairs or long walks. There are workarounds, but they require golf carts (“buggies”) to be called.”

“All the service was good (cleaning staff, restaurants etc.) except the front desk. Except a couple of staff, most of the time they were rude, unhelpful. Had to ask the same thing several times (just to unlock the door cuz they deactivated my card key before the check out time) but never get it done. Check-in was very slow, no info, they said wait here, then 20 mins past, then another staff came, told same thing but no one came for another 10 mins. But other than the front office, the resort is good, gardens are beautiful, nice area to stay in. ”

“Fantastic service from incredibly friendly and welcoming staff. Nothing was too much trouble!”

“Absolutely fantastic stay at the Maritim Mauritius! Superb facilities, immaculately clean and sublime food. All delivered by wonderful staff. This 5* hotel certainly lived up to expectations.”