Summary: Not clean
Outdated
Abdelmoghit
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Nov 18, 2024 12:31:24 PM
Summary: Great facilities and wonderful service from all the staff
Mehdi
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Oct 12, 2024 04:48:40 PM
Summary: We had a great time at Mnar Park Arrived around 10.30 pm and we're given a basement studio apart- not to our liking, not as shown on the website. Anas & management quickly, without fuss, upgraded us to one of their best apartments. The complex has beautiful surroundings, superbly located with magnificent views of the Atlantic &straight of Gibraltar from the balcony.
The restaurant has amazing panoramic views. breakfast was superb. Friendly & helpful staff, except Mustafa - he treated us very courteously first day, but next day, he got our order wrong -brought us fruit smoothies instead of orange juice and said orange juice had run out, yet soon after, he brought half a dozen glasses to the next table. Brought Moroccan Tea instead of English Breakfast Tea, We asked twice and the result was the same! Probably he was protesting because we didn't leave him a tip the first day.
Reception and security staff were very nice and helpful, especially Anas, Abde Ali, Hassan and Malak. Room service was excellent with premium quality toiletries , bedding/towels/beach towels.
Beautiful and very clean pool.
Kitchen was very well equipped with a hob/microwave/fridge.
Had a thrilling afternoon at the Aqua park. There are ample entertainment choices at the resort for the whole family.
Wi-fi in the room was poor, but it was fixed next day. It's about 10 mins drive to the centre, but we enjoyed the drive and it's well worth it. Deserves better than 3.5 rating. We'll definitely go back!!
khurshid
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Jul 10, 2024 05:52:40 PM
Summary: Rocky start, it took 1/2 day to check in. We were told by Hotels .com to contact property for special needs which we did and spoke to a receptionist we were told we will get sea view for 2 adults and the child as a safety measure and the other with balcony. On day of arrival we were given two basement room, one you could not enter from smell of damp and the other opened to a field with heavy machinery operating. We did go back to reception explaining neither was good as our son has dust already and is on inhaler because of asthma . we were told all types of rooms we paid for on basement level and of similar condition. after few hours manager got involved and kindly offered two apartments all be it with a comment that you pay for "Mini you want Lamborghini".
That was not certainly the case we wanted what we were told we are getting and the ultimate advice from the manager: " Always book direct because booking agents take their percentage and dump the problems with property"
Sasan
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Jun 20, 2024 02:01:00 AM
Summary: Overall it was a good stay, except for
Jun 16, 2024 10:59:07 PM
Summary: Khadijah she is very friendly front desk and nice area easy to park front of building very clean
anas
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Apr 17, 2024 05:35:02 AM
Summary: Was on business i used to hotels and hotels
This is one of my favourite
Room extra clean
Breakfast fantastic
Teams top
karim
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Feb 12, 2024 07:37:14 PM
Summary: Good location, nice accommodation, friendly staff and good choice of food. Only thing was “hot water”...it was December end and so was little cold...but there was problem in getting continuous hot water supply for shower/washing etc. You can get hot water for about 5/10min but then it would start throwing cold water. Provided that has been sorted, I definitely would recommend this facility for a goodnight stay:)
Jan 8, 2019 12:16:14 AM
Summary: Nice location and good view especially evening time of the city and the Mediterranean Sea. Nice playground for kids and lots of varieties for children nd adults.
For the house cleaning, would to see more of toiletries especially for families. Rooms cleaning done but no additional papers provided in toilets and towels also. Dirty/used towels were taken away but no replacement Provided.
Overall, stay was good and food also was good.
Jan 3, 2019 06:10:39 PM