Nalu Resort & Spa | Resort in Platanes, Crete

“It was a great experience. The hotel also organised a birthday cake which was a wonderful surprise. Thank you all.”

“We were disappointed with the size of the zoom. It was very tight and not enough space for luggage. The hot tub was not clean and no instructions on how to use it. Food in the bar area was excellent as were the staff there. I thought a simple request to clean our water bottles would have been doable but it was not simple to get this done. Had to ask reception but the bottles were only washed out with tap water!! They were returned empty. Other hotels we visited didn't have any issues with a simple request and they came back filled with cold water. So overall a disappointment with poor service.”

“Absolutely beautiful hotel with a fantastic, relaxed atmosphere from the moment you arrive. The staff were superb throughout our stay, genuinely friendly, attentive, and nothing was ever too much trouble. Perfect for couples looking for a peaceful and relaxing resort, with plenty of space to unwind and enjoy the surroundings. The location is also ideal, with lovely local restaurants and bars within easy reach. If you’re looking for something livelier, the nearest busy town is only around 4 miles away, and the hotel is more than happy to arrange a taxi for you. A wonderful stay all round and somewhere we would happily return to.”

“Beautiful hotel with stunning rooms and genuinely attentive, friendly staff. It’s a shame the weather wasn’t great, as we couldn’t fully enjoy the lovely pools and bar area. The hotel is about a 40-minute walk from Rethymnon, which is manageable and pleasant. Despite the weather, we truly enjoyed our stay and would happily return.”

“We had an absolutely incredible stay. The hotel is beautiful, the room comfortable, and the staff made us feel so welcome and looked after. ”

“It was excellent!”

“Beautiful Property, Poor Execution While the facility itself is stunning, several issues made for a disappointing stay that fell short of a five-star experience: • Room Quality & Amenities: Our "double" bed was actually two singles pushed together. Furthermore, basic amenities like hand soap and body lotion were missing from our sink, though we noticed them in other rooms. • Construction Noise: We were woken up daily by loud machinery from the hotel’s own expansion project. When we complained, the reception dismissively suggested we simply stay inside with the doors closed. • Service Failures: We were locked out of our room for nearly two hours. While we were given a temporary room to wait in, no further effort was made to compensate for the significant inconvenience. • Dining Issues: Under the half-board plan, we were surprised to find that even water incurred an extra charge. Additionally, coffee service (coffee is made by a machine) at breakfast was consistently slow; a self-service station would be much more efficient. The Highlights: The food is fresh and healthy, the gym and spa are well-maintained, and the adjacent parking is very convenient. However, the management and attention to detail need significant improvement.”

“the place was great , the staff of the hotel an also of the spa was very professionals.... the only bad thing that I have to say is that the rooms are very small....”

“Fantastic Staff, thank you Nicky, Savas, Gilda, Veronica, Konstantinos, Marianthi, Dimitra and everyone else that I have missed, my apologies. Will be back ”

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