Occidental Roca Negra – Adults Only | Hotel in Agaete, Canary Islands

“Pool was very pleasant. Staff were accommodating and very friendly and helpful. Short walk to an ‘original’ beach, very rocky! Nice restaurants and a Spa. ”

“We stayed at the hotel 11 to 17 of april 2026. The hotel, lobby, rooms and the terraces are well maintained and very nice and cozy. The breakfast and the buffet in the evening were very good, with continental breakfast with lots of options and local delicacies and different theme every evening like Spanish, Italian, Canarian, American and Asian cuisine and a seafood night👌✨. Was so perfect that we didn't go out much on the evenings😃 The swimming pool and a bubble pool are warmed and very nice to swim in, lots of loungers around and a bar with many options, including non-alcoholic cocktail options. The spa on the ground floor is absolutely fabulous - we got a fabtastic whole body massages from Alba who got rid of all our knots and stresses👌❤️ I highly recommend the spa inteslf with a variety of massage bubble options and several saunas to choose from✨ The staff - both reception and the housekeeping were friendly, smiling and very helpful - the service is top notch! The parking at the hotel was ample and very nice. Some things to point out, not as negatives, but something thats good to know. The bathrobes are available at an extra single charge, the pool towels are included though - we got a card to exchange for the towel at the spa. The bathroom has no tissues, probably as a green point, didn't bother me, but I've never seen a hotel bathroom without before either🤭 Other than that - very happy (and I am very picky about all these things). Thank you❤️❤️❤️ ”

“We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. ”

“Not to book this hotel on hotels, costs much more than the official website and you get a room not so good. ”

“The rooms were very clean and tidy, the staff were very helpful, even though some of them didnt speak great english. The pool area was kept nice and tidy. Food was nice too with a big variety. ”

“Fantastic, great service. Overall great experience. Highly recommended!”

“Staff are nice and helpful”

“Clean and good products”

“Great quiet holiday, not a lot around the hotel and parking is scarce but the hotel provides everything and it was an amazing holiday”

“Great place, food and drink was well above what we expected. Staff were good too. Location is quiet, which we wanted. Sunsets were stunning, rooftop bar and seating was a treat.. ”