Original Sokos Hotel Viru | Hotel in Kesklinn

It was a pleasant stay. Breakfast is very good. Note that gym is quite compact/densely packed, so if you doing taichi form it may be easier to do it somewhere in floor corridors than in gym. Excibition in museum is quite interesting, The related story have beennarrated so quickly that parts of it were missed even by people with better English skills.

Very nice hotel, good location in the middle of the city centre. Lots of good food in the breakfast. Insane view from the rooftop terrace. Will absolutely stay again.

Great place, great breakfast and great location

Very good location, close to the old city and the port terminal. Good breakfast! Missing a hot tea or coffee in the room.

Great location! Grear view from room!

Location perfect and very convenient with the shopping centre in the building and all public transport just around the corner. Breakfast was good, room was spacious and clean.

Nostalgic but convenient base outside of the Old Town near Viru Gate. Breakfast has numerous options.

A good location, clean rooms. Limited breakfast (no olives 😊). Anyway, we like it.

Standard

I recently stayed at Original Sokos Hotel Viru and overall had a pleasant stay. The hotel is well located, the room was comfortable, and the staff I interacted with were generally friendly. However, the check-in experience left a sour taste. I arrived at approximately 1:15 p.m. and was told that my room was already ready. Despite the room being available, I was informed that I would need to pay an additional €15 to access it before the official 3:00 p.m. check-in time. Rather than pay the fee, I waited in the lobby with my wife, a 3-year-old child, a 6-month-old infant, and our luggage. At approximately 2:00 p.m., I approached the desk again and a different employee checked us in immediately at no charge. This made the policy feel arbitrary and inconsistent. If a room is ready and available, especially for a family travelling with young children, charging an extra fee simply to access an already-prepared room creates a poor first impression. The fact that I was later checked in for free only added to the confusion. I understand hotels have published check-in times, but when a room is sitting ready and vacant, a more customer-focused approach would go a long way. Overall, a good hotel, but the handling of the early check-in situation was disappointing and unnecessary.