Pension Alex | House in Benecko, Liberec

“I did not initially plan to write a review, despite being disappointed with our stay, as I usually avoid leaving negative feedback. However, after my husband received an extremely rude and threatening message from the owner, Alex, which was sent after we had already left and following our feedback, I felt it was important to share our experience. The property is seriously overrated and does not match its description. Cleanliness was poor throughout. The dinner menu was very limited and of low quality. The rooms had only very small dustbins, with no clear place to dispose of general waste. The rooms themselves are extremely small. There was only one power socket in the bedroom and another in the bathroom next to the sink, which felt unsafe and impractical. There was no reading light or additional lighting at all. The mattresses and bedding were uncomfortable and of very poor quality. There were no facilities for making hot drinks, no kettle, and no food storage. Hot drinks cannot be bought outside of breakfast or dinner times. When my husband tried to get some hot water, he was shouted at by the owner, Stepaka, and told he was not allowed to enter the kitchen. With no nearby shops, this made the stay particularly inconvenient. An old television was placed awkwardly in a corner of the corridor and showed only Czech State Television. Overall, the place feels outdated and neglected, as if nothing has changed for decades. While this may appeal to those seeking nostalgia, it is not acceptable for modern paid accommodations. On a positive note, the waiter who served dinner was extremely kind and hospitable, which we genuinely appreciated. I would not recommend this property.”

“The location was as expected, and the breakfast was of good quality. However, if you attend later, the range of options is limited, as items are not replenished once they have been consumed.”

“Nice place, excelent price and breakfast, only cash!”

“Great Easter stay with my family. :)”

“Great location, amazing food and owners were super helpful.”