Pension Leichtfried | House in Amstetten, Lower Austria

Positive: The hotel was spotless and the room had everything that I needed. The bed was comfortable. The situation is slightly up above the rest of the town, so it was nice to look out the window and be looking down towards the town.

Negative: I would have given this hotel very high ratings as far as cleanliness, modernity, and room comfort go, but there were a few things that I liked less. Firstly, although the pension is walking distance from the train station, keep in mind that the walk is slightly up hill most of the way, and the last 50 meters or so rise more abruptly. Secondly, although she appeared very friendly, the lady who welcomed me spoke very little English. This made communication a little difficult. Thirdly, there was no toilet paper in the bathroom. I discovered this after having used the facilities upon my arrival in the room, so it's presence was greatly missed! I was upset by that incident, and had to ring to announce the problem to the owners. They both seemed apologetic. At that point, I realized that the husband spoke English very well, and wondered why he hadn't been the one to greet me, as they knew full well that I didn't speak German - I'd told them so when I first gave them my name when I arrived at the hotel! They offered me a drink or a glass or wine to compensate for the toilet paper mishap, which I declined. But then I asked if they could bring me some cold milk, as I had cereal, but no milk, and after my arrival (around 8 p.m.?), it was too late to order breakfast for the next morning. Once again, I had to explain that to the lady, who did not understand me very well. She seemed to think I wanted cream for coffee.. She brought me some small containers of coffee cream, and partly consumed open carton of fresh milk. Later, when I checked the date on the milk carton later it was almost 3 weeks past the expiration date! I'm sure they meant well, and I didn't want to bother them again, so I didn't say anything. I then thought of buying a drink from the machine to accompany my breakfast. The machine, however, was not plugged in! All this to say, it seems like the organization could be improved.