Quality Inn Joliet | Hotel in Joliet, Illinois

“The good... The room was a good place to sleep in. The air conditioning worked. The bed was good. Other than some gum stuck to the bed post, the room was pretty clean. The lobby has been overhauled and the breakfast was respectable. The rest... The property is in pretty rough shape. While entering the parking lot it appeared abandoned, no hotel sign on the entrance, rough asphalt, bent light poles, no flags on the flag poles and a maintenance vehicle for pushing snow with a flat tire. Checkin was smooth but when I went to investigate the room i wasn't told the elevator was broken. The rear entrance near our room had a card reader that was disconnected from the crashbar. It was unlocked every time we accessed the door, which is concerning from a security point of view as this Hotel is clearly operating with minimal staff. The elevator that was in service on our room's wing was pretty sketchy. The call button light is broken, the floor tiles are shattered and it smelled of smoke. This will echo several other reviews I've now seen. The phone didn't work. The room's slide lock was backwards, the bathroom door handle was coming off. The shower was unusable as the drain was covered it lime scale, or paint, or sealant from the repairs around the faucet and tub. The bathroom had chunks of plaster missing and it was obvious there was water damage that had simply been painted over but was slowly coming through the new paint. These have previously been called out and gone unfixed.”

“Guests were provided excellent customer service experience. Thank you!”

“Broken elevator, ice machine and our shower would only come out half from the shower head and half from the faucet. Our previous stay was fine but this one was a headache.”

“Friendly staff and comfortable beds”

“Stained carpet, ice machine and one elevator were out of order, tub and grout were cracked and gross, poor water pressure, minimal breakfast with pancake machine out of order. We have stayed here in the past and we were shocked at how much the property has gone down hill.”

“This hotel looks like it's going through some renovations. The doors to the rooms stick, so you need to push or pull hard to open or close them. The ice machine on our floor was out of order, the room we got had a chirping fire alarm, and when we reached for the phone to call the front desk, we discovered it wasn't even plugged in, so we had to walk down to the front desk to inform them. They were very gracious and switched out rooms. The carpet in the hallway had stains in many areas and 1 of the elevators was out of order. The one working elevator had many cracked floor tiles and lots of dirt and debris on the ground. Overall, it was just an okay place to stay, but would not book here again.”

“Yes”

“Room smelled clean and was staff was amazing. Great affordable place for one night”

“Good”

“Yes breakfast was fresh and good... Cleanliness of the bathroom, not so good.. Needs to be updated for sure..”