Quincy Hotel Melbourne | Hotel in Melbourne Central Business District

Everything was good except for the Audio Description on the TV that neither I, nor two staff members who tried valiantly to turn it off, could get it to stop working. Drove me near mad. Wouldn't generally be an issue except that I was looking forward to seeing a particular program.

Appalling Customer Service – Avoid Made a booking error late at night and contacted the hotel immediately to resolve it. Rather than showing any goodwill or basic common sense, staff flatly refused to even discuss the matter — no refund, no credit, no flexibility whatsoever. For a hotel that presumably prides itself on hospitality, this response was nothing short of disgraceful. A simple booking mishap — the kind any reasonable establishment would handle with professionalism and grace — was met with indifference and a complete lack of accountability. Sort your systems and your customer service out. This is not how guests should ever be treated

Nice amenities. Asked for 2 single beds sent a message via app also called the Quincy the day before to make sure we had 2 single beds. When we arrived the woman at the desk had a very sour face and was not happy. I needed to show her my ID 3 times. After getting into our room after 3pm as our room was not ready we walked into a room with a double bed. I asked what had happened with the bedding then they made me pay for an upgrade to a bigger room to have the 2 single beds where the website stated we could have the beds in the room we had booked. The Restaurant was beautiful the rooftop bar was ok our food was cold when delivered to our table, drinks could have been in a bigger glass for the price you had to pay for them.

The location is excellent with incredibly easy access to transport. I was on a higher floor, which meant I got a beautiful view of the city and a perfectly quiet, peaceful room. I would absolutely stay here again!

Great hotel for our one night city stay. Walkable distance from Southern Cross Station. Staff were very welcoming, room was small but clean with a comfy bed and lovely ensuite. Very quiet and the area felt safe making it a great place to stay.

Second time stay there ,friendly stuffs,great location 👍

Great location close to Crown, restaurants and Convention centre. Roof top bar just close to early to my liking.

I was travelling for business, and the reason I booked this hotel was its location, which is close to the Melbourne Convention Centre — literally a 7-minute walk. The hotel was generally okay, and the breakfast was sufficient, but there could have been more selection in the buffet, as it seemed that the food options did not change during the five nights of my stay. The staff require some training to be more friendly & welcoming to the guests. I hardly remember anyone ever saying good morning to me in the breakfast restaurant. I had forgotten about the free bottle of wine, which was mentioned as a complimentary offer, but it was not in my room. During my stay, nobody from the hotel remembered this or brought it to me. It is a simple thing, but great things are normally achieved through small positive details.

Room was clean but quite small. Enjoyed our stay.

Overall, this was not a comfortable 4-star hotel experience for me. The soundproofing was poor — I could frequently hear the loud bang of doors slamming in the hallway, both day and night. On weekends, music from outside was also audible from inside the room. The toilet paper holder was positioned too far back, requiring an awkward backward twist to reach it — not very ergonomic at all. There were four pillows, which was a nice touch, but two of them had a strange structure, almost as if they were pieced together — and none of them were fluffy or comfortable. Breakfast was $25, but the selection was limited. The coffee was disappointing, and the only highlights were the eggs and juice. In conclusion, I would not stay here again, nor would I recommend it to friends.