Rockliffe | Hotel in Hurworth-on-Tees

Definitely a 5* establishment. Easy check-in with attentive and polite staff. Beautiful, spacious and well maintained rooms with lots of helpful little details. Even though the hotel was going through a major refurbishment, this did not diminish the customer experience. Varied breakfast with fresh, well cooked ingredients. The spa is beautiful and we were lucky that it was not busy, so we had such a relaxing experience. I think it was due to the refurbishment that the restaurant was closed and there were options to eat in the bar or in the nearby clubhouse, both on very limited menus. Not a great choice for vegetarians, so we had to eat elsewhere. I do think this was down to the renovation works though, so wouldn't mark them down for this minor issue which did not detract from our stay.

Amazing helpful staff. Gorgeous room.

We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very disappointing. Also in the restaurant they put a main course on the bill that we had ordered but they had accidentally not cooked so we cancelled it but it was still on the bill and was subsequently removed when I mentioned it upon paying. The staff are excellent. The spa is amazing but they cut off spa treatments at 4.45pm for last 1hr service - we only just made it and my service started a few minutes late and finished a few minutes early and when the therapist left the room to give me a moment to get on the bed she was gone for 5 minutes meaning my massage was around 50 minutes but charged as an hour. The sheets are a little low quality compared to other hotels of this caliber but the rooms are beautiful and spacious. The views from the rooms are also lovely. The room service menu is unbelievably limited, almost nothing on it but the breakfast served in the main hotel restaurant is exceptional with a special nod to the crème brule porridge.

Great stay but for a 5* hotel could pay more attention to the rooms. Dead insect on bedside table when we came in the room and the bathroom tv was not working. They did come and fix it but by the time we found out it was too late to use as we had things booked. So would advise to make sure rooms are checked over before guests arrived. Staff were lovely and attentive. Food and drinks were great. Spa was lovely.

Everything about Rockliffe is exceptional, and it's the same every time we visit. But what really sets this place apart is the service you receive from every member of staff. Warm, welcoming, helpful, but never 'uptight' or pompous, just perfect! Well done, all!

Room was 10/10. Spa was lovely . Shame about the carpets need a good clean

The room was very nice. Spa facilities were great. Really enjoyed our time. Unfortunately the food was disappointing. Very limited evening menu. Breakfast menu had a good selection but the food wasnt the best. Hopefully this is due to the ongoing renovations and will be better once completed.

Had a brilliant time at Rockliffe Hall. The spa was really relaxing and well worth it. The spa treatment itself was spot on, and the views around the place are lovely. The Staff were great: polite, helpful, and made everything easy. They left a few things out for our birthday celebration, which made the day feel special. Tip: on your last morning, try to squeeze in one last 1/2 hour the spa to set you up for the day.

Really enjoyed our stay. Lovely room, fantastic staff, so friendly.

All of the above pleasant well informed staff. Lovely rooms decor amazing throughout the hotel.