RVHotels Vila de Tossa | Hotel in Tossa de Mar

It was my first experience staying in no human reception hotel. I still prefer to be able to stay in old fashion hotels with a human you can interact with.. But overall it was not too bad.

Did not receive the check in details email for ages and the company did not answer the phone. Eventually staff at an unrelated hotel helped me to make contact. Not suitab;e for a later check-in with self-check-in and no way to make contact if something goes wrong.

What I expected which is all I ever ask for. Not bad. Well located. No staff but clean useful simple amenities included.

The check in process was a bit complicated since no one are physically in the reception, and we needed to text them to actually receive information on how to checkin… also it said that parking was included but in fact it cost 25euro per night

Great hotel, questions were answered politely and quickly. Large room with the most powerful shower ever! We would return.

Clean rooms, no service personnel at reception except a virtual check in using devices at the desk in the lobby. Restaurant was not open but in the near vicinity there are several restaurants.

Great location, large room, check in was a bit complicated but other then that we had a great stay

The Hotel is comfortable and in a good location. A few minutes walk gets you to the beach, local eats around the corner, a market and a pharmacy nearby. There is no Parking…it says there is parking, but the street parking in front of the hotel is not long term. The problem with this Hotel is that there is no one at the facility and contact to customer service is through wassap and Ai…checking in was a pain, you have to do all of it online (they should provide a temp code to get into the hotel) and to make matters worse, they had a system glitch where everyone was locked out of the Hotel and the rooms. I get they are trying to go full tech; but when stuff goes wrong you have to have someone available. The cleaning crew could not help because they are forbidden and everything is being recorded. This is a Hotel being ran like an Air B n B

The virtual check in was a mess. First off you can only enter the lobby of the hotel with a code at the door. If you have not checked in you do not have a code. We had to wait for someone to leave the lobby and walk in while the door was open. We had issues with the check in and since it was virtual we had to call and message via WhatsApp as directed on the signs in the lobby next to the iPad to check in. No one responded via WhatsApp or answered when we called the number. We ended up hunting down a maid who did her best to help. If not for her I do not know if we would have been able to get checked in. If we would have come after the maids left we would have been in a bind. The messages sent on whatsapp were never replied to. The money they saved by not staffing the lobby made this a place we will never visit again.

Overall experience was great for a quick getaway if you plan on staying for a couple of night highly suggest this place !