7.2 · Very Good100 reviewsAir ConditionerParkingPoolDesignated Smoking Area
Sheratton Regency Hotel
At this property
Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Laundry
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a poolside bar, concierge services, and laundry facilities. Sheratton Regency Hotel offers 57 air-conditioned accommodations with slippers and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Bathrooms include showers and bidets.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool.
Arrivals & Check-in
Contactless check-in, practical layout, settle straight in
Summary: Very unsafe, not at all acceptable. The room was very small but fine, bathroom very shabby and because the shower curtain was missing it just flooded, including the area around the toilet and sink. It remained flooded.for my entire stay and never dried out. The inability to lock the balcony door is unforgivable though. When I asked I was told there was no key, anyone could have climbed across from another room's balcony to get into my room and one night I had someone knocking on my door asking to get in so they could climb to their balcony after losing their key. Reception even phoned my room at 2am asking me to let them in to do so. Really not ok.
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Neil
·
Jun 19, 2026 12:58:32 AM
Summary: The AC in my room and TV in my guest's room didn’t work.
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Joseph Gichugu
·
Apr 15, 2026 05:54:42 PM
Summary: The internet was sluggish and kept disconnected, I was in the furthest corner room though.
The breakfast was decent indian flavor mild spicy...
The A/C worked fabulously.
I checkedin after 9:30pm easily and was escorted to my room and the steward made sure everything worked.
I was a bit troubled as there was no latch to the door on the inside... Night club on ground floor had music loud enough to be carried into the fifth floor but didn't stop me from sleeping.
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Moses
·
Apr 12, 2026 04:47:48 PM
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Sheratton Regency Hotel Reviews
Summary: Very unsafe, not at all acceptable. The room was very small but fine, bathroom very shabby and because the shower curtain was missing it just flooded, including the area around the toilet and sink. It remained flooded.for my entire stay and never dried out. The inability to lock the balcony door is unforgivable though. When I asked I was told there was no key, anyone could have climbed across from another room's balcony to get into my room and one night I had someone knocking on my door asking to get in so they could climb to their balcony after losing their key. Reception even phoned my room at 2am asking me to let them in to do so. Really not ok.
Neil
·
Jun 19, 2026 12:58:32 AM
Summary: The AC in my room and TV in my guest's room didn’t work.
Joseph Gichugu
·
Apr 15, 2026 05:54:42 PM
Summary: The internet was sluggish and kept disconnected, I was in the furthest corner room though.
The breakfast was decent indian flavor mild spicy...
The A/C worked fabulously.
I checkedin after 9:30pm easily and was escorted to my room and the steward made sure everything worked.
I was a bit troubled as there was no latch to the door on the inside... Night club on ground floor had music loud enough to be carried into the fifth floor but didn't stop me from sleeping.
Moses
·
Apr 12, 2026 04:47:48 PM
Summary: small workspace
soren
·
Mar 3, 2026 05:10:04 PM
Summary: All was well.
Mick
·
Jan 9, 2026 11:36:09 PM
Summary: The room, the staff and the beeakfast were all very good.
My only criticism is rhe loudness of rhe adjoining Zero Club and the loudness of PA system for early morning prayers from the nearby mosque.
Terence
·
Jan 9, 2026 04:03:27 PM
Summary: Th rooms where lovely, the staff where just amazing, polite and very helpful. Breakfast was just awesome and I recommend this hotel to anyone who wants to enjoy a warm hospitality.
ADEGBOYEGA ADESUPO
·
Jan 2, 2026 11:29:51 PM
Summary: Room is spacious and clean
Philip
·
Dec 20, 2025 06:15:25 PM
Summary: It was very clean and comfortable
Pride
·
Dec 18, 2025 01:44:57 AM
Summary: Hot water, comfortable beds, and great breakfast. Friendly smiles.
Pets not allowed (service animals are welcome, and are exempt from fees)
Child Policy
Children are welcome. rollaway/extra beds are available for kes 10.0 per day. cribs (infant beds) are not available.
Payment Policy
Rollaway bed fee: kes 10.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Stay length
1 Night minimum.
Other Policy
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash cashless transactions are available safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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FAQs
Frequently asked questions
01 / 08
Is this Sheratton Regency Hotel pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
02 / 08
What time is check-in & check-out at Sheratton Regency Hotel?
Check-in time for Sheratton Regency Hotel starts counting from 11:00 AM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
03 / 08
Does the Sheratton Regency Hotel have a swimming pool?
Yes, this Sheratton Regency Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
04 / 08
How much does it cost per night to stay in Sheratton Regency Hotel?
Best-rates for the Sheratton Regency Hotel starts from $45 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Business Services, Bedding/Linens, Restaurant, Bar, Toiletries, Guest Services, Breakfast, Child Friendly, Internet, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.
05 / 08
Is Sheratton Regency Hotel a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
06 / 08
Is the Sheratton Regency Hotel wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Sheratton Regency Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
07 / 08
What is the minimum night stay policy for the Sheratton Regency Hotel?
Based on the information reported by the owner or manager, the Sheratton Regency Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
08 / 08
What cancellation policy is in place for Sheratton Regency Hotel?
Based on the information reported by the owner or manager, details for the cancellation policy for the Sheratton Regency Hotel are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
Check-in time for Sheratton Regency Hotel starts counting from 11:00 AM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Yes, this Sheratton Regency Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
Best-rates for the Sheratton Regency Hotel starts from $45 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Business Services, Bedding/Linens, Restaurant, Bar, Toiletries, Guest Services, Breakfast, Child Friendly, Internet, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Based on the information received from our partner, the Sheratton Regency Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
Based on the information reported by the owner or manager, the Sheratton Regency Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
Based on the information reported by the owner or manager, details for the cancellation policy for the Sheratton Regency Hotel are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
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Moi Ave, Mombasa, Kenya
100 reviews
Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Laundry
10.0
Kitchen
Security/Safety
