Summary: The hotel is dated. The rooms are in desperate need of refurbishment. We had booked an extra bed and was not provided a pillow. The bathroom was not clean. We were meant to stay for two nights and checked out after the first night. The breakfast is substandard. The hotel seems short staffed—when we checked out it was the bellhop that did the processing of the paperwork and not the reception staff and this was around 9am.
According to their ‘proforma invoice’ we are owed a refund of Rs. 5407 which they still haven’t done.
RAGUNATHAN
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Mar 21, 2026 08:03:53 AM
Summary: I had a wonderful experience at this hotel from start to finish. The check-in process was smooth and the staff was extremely welcoming and professional. The room was spotless, spacious, and very comfortable. The bed was cozy, and everything from the linens to the bathroom amenities felt high quality.
The location was perfect — close to restaurants and shops, yet still quiet and relaxing at night. Housekeeping did a great job, and I appreciated the attention to detail throughout the property.
Overall, it was a stress-free and enjoyable stay. I would definitely come back and recommend this hotel to anyone looking for comfort, cleanliness, and excellent service.
Shumail
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Feb 15, 2026 07:17:22 AM
Summary: Room had no hand towel or mat at bathroom.
Room floor wasn’t clean and tiles broken.
Dhruv
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Dec 19, 2024 08:41:13 PM
Summary: Nice property and location. Bad connecting road and old fixtures in the room with dim lighting.
Chaitanya
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Feb 17, 2024 11:35:32 PM
Summary: Location is extremely very good, staff is very helpful , food of the restaurant is very good.
Property itself needs renovation and as it is 4 star property hence this should be maintained as 4 star . Overall happy to be this place again and recommend anyone would like to be there ,
Anand
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May 9, 2022 11:55:28 AM
Summary: Well maintained property. The rooms over look a lake in a valley. Beautiful mountainside view decorate your windows. Has a lot of activities in the resort- air gun, bow and arrow, snooker, pink ponk, carroms etc.. a party room also is available for singing and dining. bathrooms were comfortable, clean. Every day housekeeping keeps your towels and bed sheets fresh. Rooms had coffee maker, hair dryer, mini fridge, wardrobe closet, soap dispenser etc..
Staffs were very friendly, courteous and helpful.
Property is 17 kms before Munnar when you climb from Theni. Access from the main road is short and good. Ample parking space available within the resort.
Food was okay. It has buffet as well as ala carte for break fast, Lunch and dinner. While it was a good spread, the food was not that tasty. It can be better. And the coffee shop is not 24 x 7. A 4 star hotel will need a 24x7 coffee shop.
And there is only one restaurant cuisine. I expected at least 2 for dinner. But this is a minor issue.
Overall, had a very pleasant stay. Will visit again if schedule permits. Certainly recommended.
Shankar
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Apr 17, 2022 03:41:38 PM
Summary: The hotel has an awesome location..beautiful views and is a charming property. However the service was not upto the mark..especially in the restaurant..no one was bothered to serve you!
Rooms were nice but a bit on the smaller side..overall had a nice stay..!
Rama
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Feb 28, 2014 10:14:45 AM
Summary: Good location, well maintained, good food choice, good help from activity desk
Sumeet
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Feb 7, 2014 08:41:52 PM
Summary: Room was clean, well maintained, bed was large enough for family with a kid. Room was a bit small though. Bathroom well equipped. Lots of activities for kids and grown ups - both indoor and out. Nice lawn with great vistas outside. Food is also great. Only qualm is that the restaurant serves no snacks even as simple as a chicken sandwich in the evening ...
Angshuman Chatterjee
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Jan 3, 2014 04:00:31 PM
Summary: Good food and good sight seeing arrangements. Pick up from airport was nice. Distance from Munnar is rather more, it becomes somewhat boreing travelling to the hotel . Rooms had leakage spots, not repaired. Except this, not bad experience. Hotel staff is excellent. Booking through hotels.com was quite convenient. Hotel location had pleasant surroundings, although distant from Munnar.
Milind
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Jan 19, 2012 04:51:25 PM