The Merchant Hotel Lower East Side | Hotel in Lower East Side, New York

“Beautiful Hotel. Great Staff!”

“Great location! So many cute restaurants and shops and easy access to the subway. Balcony room was fun!”

“I would not stay again in this hotel. Front desk staff very nice, but they DO NOT have 24*7 front desk staff as they advertise. I stayed 6 nights and they did not change my bedding not even one time during the week. And the bedding linen is not premium as they advertise. Towels are thin and ran down. The room is okay, although I did not find the bed or pillows particularly comfortable. The things taht irritated me the most if the room service - I had to ask every other day for clean cups for the coffee and water. And cleaning was done superficially.”

“Clean and ideal location for good food and fashion”

“Not worth the money spent, the front desk girl was rude and sat on her phone every time I came back into the hotel. The elevator broke, my mobile room key stopped working, and the hotel offered zero apologies/accommodations. For a hotel charging thousands of dollars for 3 nights you’d think they’d offer something but they did not. Won’t be back!”

“I stayed here with my family of 4 in a room with 2 beds from Tuesday - Saturday. The corner view on the 8th floor was very nice. The coffee shop and restaurant, both located on the ground floor of the hotel, were great. The LES location was excellent; near two subway stops. The view from the rooftop bar was excellent. I did have a few poor experiences. First, the elevator was not operating for one day for roughly 12 hours. So, we had to climb steps to the 8th floor a few times. Next, the hotel doesn't issue physical keys nor keycards. Instead you're given a digital key via their web app on your smartphone. It failed to work a few times and I ended up needing a code to type into the key pad. The code also didn't work. When I called the front desk their phones were out. So I had to walk down 8 flights to speak to a person who walked back up 8 flights to key me into the room. Once I contacted the front desk to request fresh towels and I was told I had to come to the lobby to get them -- they either wouldn't or couldn't deliver them, which I just thought was weird. All of these negative experiences happened within a few hours on one of my four days as a guest. The staff was nice, but I never really saw anybody who seemed like they were the manager nor "in charge". In spite of all this I actually really liked this hotel.”

“A lovely hotel - but the main negative was the air conditioning which simply didn’t work. They have a modernised green AC system which unfortunately means the hotel’s rooms are very hot and their ac can’t cope. They don’t let you set the ac low enough and the rooms are uncomfortably warm. So don’t stay in high summer its seriously not pleasant.”

“Great stay! Rooms were clean and food was good. Staff helpful.”

“This hotel was a lovely surprise, quiet, roomy and nicely designed. The rooms are very spacious for NYC, plus we had a great view. The staff were friendly and helpful too. It provided exactly what we needed for a family weekend trip.”

“Great option in LES. Staff is wonderful, location is good, and amenities are market standard. What’s more to like?”