9.0 · Exceptional1169 reviewsSonderHotel SuiteAir ConditionerDesignated Smoking Area
Hang Dao mornings, soft light, a terrace that feels usable.
At this property
Air Conditioner
Designated Smoking Area
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Spa
Restaurant
Guest Services
Entertainment
Breakfast
Child Friendly
Heating
Internet
Laundry
The West Hotel & Spa places you in Hang Dao, in the center of Hanoi, with the city’s rhythm close at hand. From here, Thang Long Water Puppet Theater is a short walk away, and Hoan Kiem Lake is also within easy reach, giving you a practical base for days shaped by the Old Quarter and nearby sights. It is a Hotel that works well when you want central access without giving up a quieter place to return to at the end of the day.Inside, the focus is on comfortable family rooms with air-conditioning, private bathrooms, and modern conveniences that support an easy stay. Each room includes a work desk, minibar, and free WiFi, so you can settle in, plan your day, or catch up on messages between outings. The layout is designed for guests who value simple, dependable comfort, with the basics in place and room to unwind.Shared spaces add to the pace of the stay. You can spend time on the terrace, enjoy the restaurant, or make use of the spa facilities when you want a slower hour indoors. The hotel also offers a 24-hour front desk, concierge service, and tour desk, along with guest services and transportation support where available, which helps arrivals and day planning feel straightforward. Around Hang Dao, the setting keeps you close to central Hanoi, with the airport a practical transfer away and the neighborhood’s walkable streets making it easy to return to a stay that feels grounded and well connected.
Arrivals & Check-in
24-hour front desk, air conditioning, Hoan Kiem Lake 6 minutes away
Hotel · Hanoi
Arrival
Check-in age 18, photo ID, credit card required.
Bath products
Private bathrooms , Toiletries , air conditioning
Design
Family rooms, private bathrooms, free Wifi.
Tech
Free Wifi, Wifi in all areas, Internet
Bedrooms & Baths
Family rooms with work desks and private bathrooms
Where you sleep
· 6 Bedrooms
· 6 Bathrooms
Wine/Champagne
Fruit
Snack bar
Restaurant
Facial treatments
Beauty services
Head massage
Hand massage
Tour or class about local culture
Bike tours
Property Amenities
Comforts and facilities at this stay
Air Conditioner
Internet
Child Friendly
Designated Smoking Area
Accessibility
Restaurant
Guest Reviews
The West Hotel & Spa Reviews
Reviewer Type: Couple
Travel Purpose: leisure
Read More
Stace
·
Nov 4, 2026 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Read More
Anthony
·
Nov 2, 2026 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Friendly staff, perfect location
Negative: Room size was small
Read More
Gopalakrishnan
·
Oct 25, 2026 07:00:00 AM
View more reviews
The West Hotel & Spa Reviews
Reviewer Type:
Couple
Travel Purpose:
leisure
Stace
·
Nov 4, 2026 08:00:00 AM
Reviewer Type:
Solo Traveller
Travel Purpose:
leisure
Anthony
·
Nov 2, 2026 08:00:00 AM
Reviewer Type:
Family With Children
Travel Purpose:
leisure
Positive:
Friendly staff, perfect location
Negative:
Room size was small
Gopalakrishnan
·
Oct 25, 2026 07:00:00 AM
Reviewer Type:
Family With Children
Travel Purpose:
leisure
Stephanie
·
Oct 24, 2026 07:00:00 AM
Reviewer Type:
Couple
Travel Purpose:
leisure
Positive:
Location
Negative:
Breakfast - same for all three days
Nancy
·
Oct 21, 2026 07:00:00 AM
Reviewer Type:
Extended Group
Travel Purpose:
leisure
Teah
·
Jul 21, 2026 07:00:00 AM
Reviewer Type:
Solo Traveller
Travel Purpose:
leisure
Positive:
Very friendly hotel
The staff street you like family
Location is brilliant for shopping
Great breakfast
Value for money
Would stay again as this is my second stay
Negative:
Nothing everything was good
Summary: Hanoi old quarter hotel won't be disappointed
Ian
·
Jul 15, 2026 07:00:00 AM
Reviewer Type:
Family With Children
Travel Purpose:
leisure
Positive:
The room was clean, comfortable, and well-equipped, with a very convenient location in the city center. The staff were especially friendly, cheerful, and welcoming.
A special thank you to Thoa and Ngoc Vuong for taking such good care of our family and helping us throughout our stay. We really appreciated your kindness and support.
Negative:
No
Summary: Good value, great service. Highly recommended!
Mỷ
·
Jul 14, 2026 07:00:00 AM
Reviewer Type:
Solo Traveller
Travel Purpose:
leisure
Positive:
Our first time to Hanoi, and the staff there go outvof their way to help you, cannot fault the service
Jennifer
·
Jul 8, 2026 07:00:00 AM
Reviewer Type:
Extended Group
Travel Purpose:
leisure
Dat
·
Jun 29, 2026 07:00:00 AM
Good to know · before you book.
Check-in
The minimum age for check-in is 18
Cancellation Policy
Free cancellation
Pet Policy
Pets are not allowed
Stay length
1 Night minimum.
Other Policy
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.
Booking
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FAQs
Frequently asked questions
01 / 06
Is breakfast available at The West Hotel & Spa?
Yes. The family-friendly restaurant serves American, buffet, vegetarian, vegan, and Asian breakfasts, with options like local specialties, warm dishes, juice, pancakes, cheese, and fruits.
02 / 06
Does the hotel offer free WiFi?
Yes. Free WiFi is available, and the property also lists internet access throughout the hotel.
03 / 06
Are pets allowed at The West Hotel & Spa?
No. Pets are not allowed.
04 / 06
Is there an airport shuttle service?
Yes. Airport pickup and airport drop-off are available, and shuttle service is listed among the hotel services.
05 / 06
Does The West Hotel & Spa have spa facilities?
Yes. You can use the spa facilities, spa lounge and relaxation area, and choose from treatments such as massage, body treatments, facials, and beauty services.
06 / 06
Are family rooms available?
Yes. The hotel offers family rooms with air-conditioning, private bathrooms, a work desk, a mini-bar, and modern amenities.
Yes. The family-friendly restaurant serves American, buffet, vegetarian, vegan, and Asian breakfasts, with options like local specialties, warm dishes, juice, pancakes, cheese, and fruits.
Yes. Free WiFi is available, and the property also lists internet access throughout the hotel.
No. Pets are not allowed.
Yes. Airport pickup and airport drop-off are available, and shuttle service is listed among the hotel services.
Yes. You can use the spa facilities, spa lounge and relaxation area, and choose from treatments such as massage, body treatments, facials, and beauty services.
Yes. The hotel offers family rooms with air-conditioning, private bathrooms, a work desk, a mini-bar, and modern amenities.
Neighborhoods of Hang Dao
Every few blocks, a different Hang Dao.
From historic streets to leafy waterfront, each neighborhood offers its own way to spend a day in the city.