The Westin Cincinnati | Hotel in Central Business District, Ohio

“Clean and comfortable. Fountain Square music was too loud but we survived. Need thicker insulated windows.”

“I will start with the good of the room and stay and then the absolute nightmare after we left. Our stay was great, we love the location, how clean the hotel is and easy parking. We left our room this morning, I picked up the couple items of trash that we had, put our 2 (i think) aluminum cans and empty water bottles in the recycling part of the trash can, gathered up our used towels and wash cloths and put them in the bath tub. Approximately 8 hours later, I recieved a notification on my credit card that a $250 charge was attempted. I called the hotel and they said it was an excessive cleaning fee, that the room was gross and a mess and that someone used the bathroom in the bathtub. This room was occupied by myself and my husband, we would never leave a room messy, let alone trashed and would never use the bathtub as a toilet. We have made calls in an attempt to get this figured out, I am incredibly furious. No one wants to go double check because they said the room is in such bad shape. I truly hope this was a mistake with housekeeping messing up the room number or that hopefully there are cameras that can see who entered our room after we left. We are currently on a camping trip with family and this has upset me so much that I have spent the last few hours on the phone, upset/crying/trying to get to the bottom of this but they are saying no further investigation can be done until Tuesday.”

“Felt very safe in the hotel!!”

“Great stay in heart of downtown, my room got upgraded and that felt very deluxe.”

“For the price per night I was a little shocked to see pitted and rusty bathroom components, no fan in the bathroom so way too much condensation, the mirror in the bathroom is peeling from the glass really bad, needs replaced for sure. It’s the little things that need attention to keep charging the high prices”

“Not enough staff. No one at the check in desk for about 10 minutes when we arrived. No one answered the phone. Drunk bar patron accosted us while we waited for someone to assist us with check in. Everyone we did come across was very helpful and kind. Simply not enough working to handle the workload.”

“The front desk staff was very helpful, the first kid I dealt with at the valet stand not so much, but the next valet was great. The room looked nothing like the pictures, not updated and in rough shape, but the bed was the most comfortable bed I've ever slept in! The parking was terrible, they expect you to make a 180 degree turn in a tunnel about as wide as my pinky. Also really a pain to get to the amenities from the rooms with the weird elevator security lol. I'd stay there again though just for the beds!”

“Not”

“Jovi, Erin, and Justin were great at the front desk. Made us feel welcome and taken care of.”

“Front desk staff is terrific. The Manager on Duty was fabulous. ”