Tre-Ysgawen Hall | Hotel in Capel Coch

Bedrooms desperately need a refurb - unpleasant smell on curtains, bedding and caving in bed. Stained carpets and dirty windows and ceiling. We missed breakfast as we had to leave at 7.30am and breakfast doesn’t start until 8.15am, with no option to get even a pastry or fruit to take away. Guest WiFi wasn’t working, staff wifi was provided but kept failing and then permanently stopped - being in an area with literally no cell signal makes this an inconvenience

Beautiful old country house, badly let down by new(ish) owners, who seem intent on taking it down market and aiming at a premier inn crowd. Such a shame for a splendid building.

A beautiful building in lovely grounds but that’s the good points. Desperately in need of decorating and modernisation last return was 1996 30 years ago and it shows. Not enough staff and the ones there told us that. I needed to speak to reception one evening they finish at 8pm and there’s a mobile phone number to ring and it says if no answer send a text I did this and three days later still no reply. Bedrooms get a quick clean in between guests but no furniture moved and large amounts of dust under tables etc. Dead bird on patio and been there several days at least. The same glasses and cups left on outside tables for at least the three days we were there. Food in restaurant was reasonably good and sensibly priced and the real star member of staff was Ali. My wife went to use the hairdryer in the room it was all broken and wires hanging out. No soap or shampoo in shower dispensers in room. No coffee, milk or water replenished in room despite asking. On check out this morning poor attitude no customer service just give us the key and goodbye. Such a shame it’s like this as the building as so much going for it but it needs a lot of money invested. Would not recommend it sorry until it’s had some money spent on it.

Very good spa and fabulous restaurant.

This was a hard review to write. We really wanted to like this place. Unfortunately, the building is in disrepair. They were short staffed our entire stay, had no reasonable accommodations for early morning wake ups, their 'outdoor trail' was not maintained, the facilities were either closed or again in disrepair. Every step in the hall or on a stair was creaky and bouncy, the wall paper was peeling, they changed out the plumbing fixtures but didn't repair the old holes, etc. Overall, this place gave an aura of previous grandeur that had been neglected. Breakfast was meh.

This is an excellent hotel that combines the quality of a luxury stay with the warmth of a welcoming home. The staff were friendly, professional, accommodating, and trustworthy throughout our visit. The spa was immaculate and featured excellent facilities, providing a truly relaxing experience. The underrated grounds were an unexpected highlight, with beautiful pieces of art thoughtfully dotted around the perimeter of the property. We dined in the Italian restaurant, which was superb. The quality of the food was outstanding, and the staff were attentive and welcoming. Overall, this is a wonderful hotel for couples and families alike who are looking to discover one of the island's hidden gems.

Really nice facilities and lovely location. You can use the spa facilities before the check in time so it's worth going earlier than the 3pm check in time

Very friendly staff. The rooms were lovely and the pool was surprisingly large and realxing

Nice location, lovely old house with lots of history. Service and general maintenance could do with improving. Seems to be run on a skeleton staff.

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