Bel Azur Beach Residence with LOV | Hotel in Pointe aux Biches

I booked this property because the pictures showed a sandy beach where my kids could play and swim. Unfortunately, when we arrived, the beach turned out to be rocky, with no sand and not suitable for swimming. After multiple complaints and emails with both the property and Hotels.com, we decided it was best to leave. Eventually, we were able to reach an agreement regarding the remaining days of our stay. The property itself was spacious and well-equipped with all the essentials. However, we experienced frequent noise from other guests slamming doors, which was difficult to manage as we had an infant with us. On the positive side, the concierge team was extremely supportive, and we truly appreciated their assistance. Overall, it’s a nice property, but not ideal if your main purpose is to enjoy the beach

We enjoyed the lovely ocean views, a clean and inviting pool, and beautiful gardens. However, our apartment fell short of our expectations. The unit we were allocated was not depicted in any of the photos, the furniture was worn and disappointingly different. To make matters worse, there was a terrible smell emanating from the drains in the shower and kitchen. The kitchen itself was unclean, with utensils still covered in old food and no toaster or working salt mill. The linen and towels were aged, and the mattress protector kept unhooking during the night. We booked for an 8-night stay and were served the same “rationed for 3” breakfast every morning. It would have been appreciated if they could have offered some variety, especially considering the length of our stay. The staff overall was friendly, and the cleaning lady was willing to assist with some ironing, which we much appreciated.

Good

Super

the pool, the atmosphere, the service and the location

Great property..great peoples. Lovely...Enjoyed thoroughly

Great apartment very large excellent views would stay there again

The staff was accommodating, location was nice. Cleanliness was not at par and there was a horrible smell coming from the bathroom which was eventually partially remidiated by staff.

Unbelievable value for money, perfect setting. Many restaurants close by, ideal for family - exceptional good wifi for my work stay.

Very spacious apartment with fabulous views, got the wow factor when we walked in but then started to see a few negatives like stained curtains & cushions plus our apartment had patio furniture as lounge furniture whereas the others had proper lounge sofas? Staff all pleasant, everything you need is there. Not much around so ok for a short stay or a hire car a must. Great beaches not far away. Not really a place for families, suits couples.