Coco Tulum Hotel | Hotel in Zona Hotelera, Quintana Roo

“Simply amazing. Beautiful beach and loveliest staff and cabins. ”

“All good so far , amazing reception team as well room / guest service ”

“Excellent ”

“Enjoyed a nice quiet space at coco Tulum. Breakfast on the beach patio was a bonus and staff very friendly. Double bed room had plenty of space for our family trip of 3. Rooms were kept today and grounds well maintained. Location on the strip was good as well. Would definitely return to Coco Tulum. Thank you !”

“Let's begin with the positives. Propbay, undoubtedly, stands out as the best beach spot in all of Tulum. While other people in fancier hotels might be cramped on top of each other, Coco Tulum Beach offers a serene and genuinely beautiful environment. I also must commend the staff for their friendliness. However, my experience with the quality of my room (Room 33) was less than satisfactory. The cabana was in poor condition with insufficient lighting, desperately needing a major refurbishment. Despite the efforts of the cleaning staff, it always appeared dirty. Furthermore, the air conditioning was faulty and stopped working altogether on the last night of my stay. After several requests, I have to prove I was right (the person at the night shift that was not able to fix the issue and haven't left any notes) I was offered a 50% discount on a meal at the hotel restaurant, which felt inadequate. In my opinion, if the AC is not functional, the hotel should offer another room or compensate for the inconvenience by covering the cost of the night. Additionally, the room was advertised as having a "partially sea view," but in reality, it required significant effort to catch a glimpse of the sea from the terrace. Lastly, the prices at the bar were excessively high, but this seems to be a common issue in Tulum.”

“I really loved the grounds around our hotel and the privacy in our palapa! Staff was absolutely amazing as well!”

“No hot water the 3 days we were there and one day water stop water. Front desk girls are not helpful at all. Can’t check in early AC goes in and out ”

“Dream location, feet in the sand, beautiful beach! However, some issues observed: the shared bathrooms are not always clean (from 11 am, it's a disaster, but unfortunately, it's the clientele that isn't clean, maybe multiple cleaning rounds should be scheduled throughout the day) The room is fairly clean and unique (maybe a television should be provided) Noise (especially avoid the left side of the hotel if you're sensitive to noise, the music from the adjacent beach club (techno) blasts the decibels during the day and especially on Saturdays (including at night)) [3]. The breakfast requires some new options from time to time (eating the same thing every day is average) The staff on-site are attentive; however, my partner and I were disappointed after our stay because they stumbled upon a fairly simple and common administrative procedure in France (proof of stay to get a refund for the trip), which we never received”

“The welcome was great from the lady that served me. They first gave me the wrong room but she immediately corrected it. The room was spacious and pleasant. The toilet area could use a little work. The cleaning staff are amazing but no english. The beach was always clean. Men worked very hard to clear away the seaweed from overnight. Some staff at the beach are pleasant but some have more of "guard" presentation and not friendly. The food is not exactly my cup of tea. A little blah for what you pay for. The breakfast was the same thing everyday and not great and no meat. Basic scrambled egg, some sort of tortilla chips and sauce, toast, flat dry pancakes, cut fruit and boxes of cereal. Basic coffee and tea. Overall for the location its far from anything else on the strip. Highly recommend transportation. The road to the hotel is very dark in comparison to farther down where all the restaurants and shopping are located. On the plus side its peaceful. ”

“The pool was a simple hole in the floor with dirty, sandy, foamy, moldy water. I saved up for this vacation and the pictures shown, were definitely false advertising. I WANT A FULL REFUND. The comforter on the bed smelled dirty with a mixture of old lady perfume. It was disgusting to imagen someone else's sweat was still on that comforter. The lounge chairs kn the beach are rotting feel almost unsafe, like they are about to collapse when you lean on them, they wooden painted white, but peeling everywhere, the cushions are filthy. Very disappointing. I emailed them directly and didnt even respond, no apology nor acknowledging my email whatsoever. Thank you in advance for responding to my email and reuest. I have pictures if you need them. My email me and i will attach pictures. ”