Elysia Park | Apartment in Universal

“Lovely apartment, amazing pools and great location”

“We needed an early check in as our flight landed in the early hours and we had booked the night before. However we still had to wait for reception to open at 8am. The room was fine and to be honest it was spotless. No complaints about the room and accommodation overall. The restaurant served delicious food and the service was great. Main reason for the low mark was that there were very noisy people staying above. They were running up and down and making a lot of noise all through the night until 5am!! Just very inconsiderate guests.”

“The accommodation photos suggest a hotel vibe. The place is tightly packed apartments around the pool. Great for families if you don't mind the noise from neighbours. Very clean, well maintained but it is a "complex" which seems to include residential and holiday let's. There is very little to do in the immediate vicinity but there is a restaurant on site. For families it's fine. For business travellers (which was listed as great) I would say it's not great. Pool closes in the evening. I would also say that the nearby building works are a loud problem at the moment.”

“The property looks just like the pictures, well maintained and staff are very helpful.”

“The apartment is very tired. Furniture is flimsy, mattress is to soft, bed squeaks, cheap pillows. The wind whistles through the door. Black mould in bathroom. Towels are old. Lifts need serviced. Apartment needs painted. The water tap makes a banging noise every time you use the bathroom. Basically it needs a full refit, this is not a 4 star apartment. The only good thing was the energy of the front reception, it’s a shame the apartment doesn’t reflect his enthusiasm. I can’t imagine using this facility again. ”

“It was the second time here and we would return one day as overall it was a good stay. The staff were very quick to respond, helpful and friendly. The whole property felt safe, clean and well maintained. The apartment was spacious and clean, with everything we needed. There was air con and a smart TV , a washing machine and kitchen - basically a home away from home. Improvements : The indoor 'spa' pool was far too cold, and this ruined the experience. One of our showers was in a bad condition with mold/leaking but we chose not to report it and just used the other one. It felt like there were a lot of staff around (security etc) but not one porter to help with luggage. As a family with young children and lots of bags it was a struggle to go up and down several times in the elevator whilst also juggling the kids at check in. We also would have benefited from someone showing us to the room as there are lots of blocks and elevators , so got lost which delayed settling in. Overall a good value 4star which is well managed.”

“We enjoy the visit very much. beutiful room, nice pull, great service. we will come back again.”

“Excellent! Clean! Spacious! Reception desk very helpful and friendly! Will book again! ”

“Everything was great. The room was clean and we loved the kitchen, refrigerator, washing machine. It had everything we needed. The staff was friendly and the complex was nice too.”

“Spotless - great location - great value”