Hawks Cay Resort | Hotel in Marathon, Florida

“The property is beautiful, with Duck Key offering a modern feel compared to Key Largo, and the other Keys - excluding Key West. It’s nice that it’s in the middle so to speak. Downfalls: the staff at the front office, coffee shop, and Salt and Ash are complacent: Our check in experience left us feeling like we were an inconvenience - not friendly and not helpful. The dining experience at Salt and Ash was so disappointing too. Our server just wasn’t engaged - she forgot some orders and blamed the kitchen, she forgot to ring in items to the point that we cancelled the last drink order and settled our bill after waiting so long. On the bright side, the *housekeeping staff are absolutely lovely. The gents working the front *valet and door area are exceptional and great resources for travel and activity advice. The service team at Angler and Ale are exceptional - I can’t recall her name but she’s from Philly. Best, friendliest service of the trip! In conclusion, Hawks Cay suffers from some inconsistent service but is so close to being amazing. I still recommend it. Our family had a nice stay and enjoyed pool, lagoon, area in general (Turtle hospital was fun), and we used it as a kick off spot to explore the Keys. BTW don’t miss Blue Heaven and the Hemingway museum/house in Key West!”

“B good 👍”

“I booked the family accessible room bc hotels.com listed this with a fully furnished balcony and even showed a photo of balcony. Got to the room—no balcony. Went to front desk (had to leave and come back bc line was so long) and when I finally spoke to the manager she said she didn’t have any balcony rooms avail. They were booked completely out. Bathroom was dirty in our room-black grout lines and some hair around the flood, handle for shower to turn on was very loose, no bar of soap holder, no fan in bathroom so it got very wet and walls —moisture issues. Everything else was ok-my daughter had a good time but very pricey and a ton of random service fees on my bill. Expected a bit more for $400 per night room at resort in the Keys.”

“Really nice hotel for families.”

“Loved every minute! Lots to do, great staff, 2 beautiful pools & a lagoon and many food choices on property! Nice clean rooms with robes!”

“Hawks Cay was a very pleasant stay. Our 2 BR villa was the right size for our family, and its central location made day trips to other keys a breeze.”

“We were SO excited for our stay at this resort. We splurged on this for our family and 5 and upgraded to a 2 bedroom villa because of the space and the photos shown online. We arrived later at night because of our flights and the drive. The Villa was very far from the main hotel so we had to drive everywhere. Photos of the villas online showed a grassy area that you could walk to the water. We could not - we had a small fenced in patio that backed up to a canal. When we got into the villa around 10pm, it looked to have been cleaned in a hurry and disheveled. The trash can was in the middle of the kitchen, chairs pushed up against the drapes. There were no light bulbs in any of the lamps. There was a broken window screen on the back patio. It seemed clean enough that we were not grossed out but the sheets had stains on them and the floors and banisters seemed dingy. We were all so tired and we planned to use the fold out couch as a bed for my 13 year old. There were ZERO extra sheets, pillows or blankets anywhere in the villa. We called housekeeping many times with no answer. finally around 11pm, we got an answer and they brought 2 mattress covers and 1 sheet. No pillow no blankets. In the meantime, we noticed that the bathrooms had no shampoo, conditioner and contained one bar of used soap. We called again and an hour later, they brought more sheets and 2 used bottles of shampoo and conditioner. We didn't get our kids to sleep until past midnight.SO BAD for much as we paid”

“The kitchen in this unit was very poorly furnished. Hardly any useful utensils to us for cooking. There were clothes as well as trash from the previous guest left on the balcony.”

“Great”

“Love Hawks Cay. Had a great experience with the lodging and the snorkeling and sandbar experience at the marina. The lagoon and Tiki Grill were great. Wish I had more time to experience it.”