REGIOHOTEL Pfälzer Hof Wernigerode  |  Bed & Breakfast in Wernigerode

We booked 3 nights in a hotel apartment. The first night we spent in a small room and it was not the same apartment we booked, the reception closes at 1pm so we couldn't do anything. The next day we spoke to the only receptionist there who couldn't speak English and was using a translation app, she admitted the mistake and promised to try to exchange the room for an apartment or deduct the city tax which is a very small amount! Fortunately they were able to change rooms but due to lack of time and because the cleanliness is not the best in this place we received the place unclean they did not even change all the bed covers and I had to clean the toilet myself. And because we moved from one place to another and waited for the place to be ready we wasted a whole day. After all this when we left the place they gave us a very very small discount almost negligible from the city taxes. This was our worst experience with hotels.

Our room was huge, way bigger than we needed. Check in was a bit difficult. At first the code she gave me to get my key didn't work and then she didn't explain that I needed to go to the room on the side of the building. There is a deep tub but no Sauna even though they advertise one as an amenity so that was disappointing but they're doing construction behind the building so that could be why. The parking lot was full when we arrived which was a pain but the street parking is free.

Clean, excellent though an unexpected heat wave made the room warm. No A/C.

Hotel ideal for our needs, Staff very friendly and helpful despite language barrier. Hotel approx 20 min walk from town, or regular Bus service

The room and hotel was very clean and the staff very friendly and helpful. The room was quite small and squishy for two people but if you are only using it to sleep at night and sightseeing during the day then it is fine. The bathroom shower head wasnt the best but the water was hot. We had to pay an additional $15 Euro for our stay as tourist tax that we were not aware of when we booked the room. Knowing the full price before booking would have been nice. I'm not against paying the tax as it services the tourist facilities that I used while there.

Stayed here overnight as a restful respite between Amsterdam and Prague. Perfect little place in a quaint town. Exactly what we wanted. Breakfast was good too.

Parking, Internet and breakfast were exellent. Very friendly staff but I guess they only speak german. No service at the site when you arrive in the afternoon or evening. When you arrive you press the bell besides the entrance and you get a room name and a four digit code. Now you can open a drawer to get your keys. Do not worry, it was efficient. Rooms were a bit to the tiny side and hot due to heat wave during our stay. There are some 10 - 15 min walk to city center and some 10 min walk to the forrest. Wernigerode were surprisingly lovely. We had a great time based at Pfälzer Hof.

This hotel is about a 10 minute brisk walk to Wernigerode city centre. It is situated in a residential street therefore very quiet. We were on a motorcycle tour of the Harz mountains and it served us very well. It is very clean and airy and we even had a view of the castle from our room. My only criticism of our room was that it was a bit on the small side, however for €51 a night with breakfast I thought it was excellent value and the staff were very good too.